Another update from Aquiss says the issue is within BT wholesale before handover to Aquiss, and BTw are currently investigating. I must admit, my monitoring (CQM, BQM etc) have never looked better since I restarted my session at lunch time. Very flat latency and no issues to report so far. Let's hope it continues!
Ouch! Mine was nothing like that severe, I just had 'some' packet loss and 30Mbps speeds overnight. This morning's update from Martin/Aquiss suggests they're still waiting on a response and resolution from BTw, so unfortunately it's out of their hands. Give them their due though, as frustrating as it must be, they're posting regular detailed technical updates and chasing it. If it *was* VM, you'd hear nothing about it then log in to see 'Broadband issue in your area. Our engineers are on the way and hope to fix this by {five days time}" and that would be it.I've had some improvement on the service this morning with no noticeable packet loss, however speeds still appear to be down hovering around 700mbps wired. I'm still connected on the LNS4 network that Martin said was the issue. No amount of reboots and disconnecting/re-connecting PPOE has forced me onto another network (though admittedly I have no idea how it works). Here's my BQM from yesterday into this morning, reminds me when I was on Virgin Media
Do you have any form of SQM/QoS enabled? No issues here.this is how its looking at my end on the device. i will try reboot and see what happens.
@ash888 and @meandu229 post tickets in the Aquiss customer portal, there's clearly something going on for you.
From what he said earlier, I took that it did. However, he disabled WiFi around 10pm and resumed it before morning, so it doesn't rule out any fault or utilisation issue. Dropping Aquiss a note early on for input won't do any harm. The spike in average latency rather than just peak latency does suggest a possible issue outside of the OP's network imho. It won't hurt to ask, and even if it's a local issue everything I've heard and experienced suggests they'll be only too happy to help, still.
Difference is, with OR FTTP you drop a ticket or make a call and it's sorted within the day. With VM (whom gave me far more problems, incidentally) you get nothing but 'We're aware of an issue in your area and our engineers are on the way. We hope to have this resolved within a week/month/6 months' and the date can just keep on getting bumped, especially for utilisation faults. Good luck explaining to a VM script monkey that your connection has high latency or bufferbloat...
This has already been discussed. They have staff, including a lady who's been there for some years. There is redundancy built in for such eventualities.
Yup.
Yup, both issues were down to Openreach/BTw's side. They were communicated very well, updated constantly, and remedied within a few hours. It's unfortunate timing, but judging by the history of faults it's unusual. I'm certainly still happy.
No dramas for me. We had that one issue with an Openreach line card, but that was fixed very quickly and could have happened to anyone, on any provider. Rock solid service, solid speeds, good latency, great customer service... I can't complain tbh.
Is it? I mean, obviously it'd be great if everything was free or cheap as chips. Back in the real world though, it's always a balancing act between quality, service and price. Personally I'd rather pay an extra tenner or whatever to get a superior service.
I read that average retention for Aquiss is 7 years, so that's not the case if true.
Hyperbole, much?
No!
So... you're agreeing with me. I said *ideally* everything would be free, but unfortunately everything is a balancing act between quality, service and price. How each person weighs those is up to them. That's why I said "I personally..." don't mind paying £10 a month more. I'm not 99% of people, I'm me. That doesn't mean their price is '...way too high' as you put it. It just means the price is way too high for you; and that's fine.
Tell me you don't know much about infra/ISPs, without telling me you don't know much. As @Caged already said, there are a lot of factors (strong factors) past the headend at the handoff point from Openreach at the exchange. Backhaul is a serious consideration - ask Zen customers. Nobody said anything about the service being 'perfect', because there's no such thing. So when imperfect things happen (including things out of their control, as with the recent issue due to a faulty/mis-configured Openreach line card), having an ISP with actual knowledgeable people on the end of the line matters. That's worth £10 for me, it isn't for you. That's fine. I'm not paying £10 a month more to receive something further every month. I'm paying it for the same reason I pay my car and home insurance - just in case! Because when SHTF I know I can relax.
As with many things in life, ISPs shouldn't be a race to the bottom of the barrel or ultimately it's the customers who suffer. See: Virgin Media, Vodafone et al.
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Nobody's taking digs at you. If you're going to misread or misunderstand posts, then call that poster 'silly' (note: a dig) and accuse them (me) of shilling, you're going to be corrected. I wasn't rude to you, and simply pointed out where you were mistaken and that our values for choosing an ISP simply differ.
Honestly it's night and day. When I got my /29 and /56, Martin simply said it was all done and to let him know what I want to set the PTRs to. Imagine a conversation like that with VM or Voda.
It'll depend on your location and routing. I get 9ms from Liverpool, but I don't know if that's going via Manchester or direct to London. My first hop after the router is 8.5ms and it stays at that level until it hits Google's IP.