Argh, ******* banks!

McDaniel · 23 Feb 2006 at 22:10

If anyone at my place spoke to a card holder in that way, and even attempted to call him a theif they would be out the door! I cant belive no managers where about, someone needs to be in charge to authorise something that they couldnt for instance, seems a bit hard to believe.

The calls should be recorded, and you should definately take this further - would be good if you knew the persons name.

Although in their defence you did go overdrawn and thus induced a charge they are normally good at refunded, though you are much better off speaking to someone at a branch for that sort of thing, they are generally able to do more then call centre staff.

What i might suggest is that if you paid the cash in online im asuming this was from a savings account or another bank? If it was a savings account from abother bank open a current account with them - Online transfers are instant if there are for the same bank, i.e Lloyds to Lloyds, or HSBC to HSBC.

But like i say i suggest you just pop into a branch, speak to the manager there and chances are they will refund you especially if you say your disgusted with the treatement on the phone (whether the charge was your fault or not) chances are they will refund you

Pez · 23 Feb 2006 at 22:12

Gotcha, card starts 4917 right?

Yep. £20 buffer was dropped to £5. Paid Referal Fee: £25 Unpaids: £30

VeNT · 23 Feb 2006 at 22:13

take their name and complain to your bank manager, go in and talk to him, point out that it was in the pipeline, ask if you can be spaired this, maybe get a small (£100) overdraft or summit so it doesn't happen again.

McDaniel · 23 Feb 2006 at 22:14

Pezboy said:
Would that be the standard BBA.. or the Cashcard account?

Either way, you dont have a £20 buffer, not anymore, that was decreased to £5 about 3 weeks ago.

I work for Barclays.

some payments banks have to honour, such as DD's

so if the money isnt in the account the company wont be happy with the bank, and hence you get charged an unpaid DD charge.

/edit i was meant to quote jamoor then sorry

jamoor · 23 Feb 2006 at 22:14

Pezboy said:
Gotcha, card starts 4917 right?

Yep. £20 buffer was dropped to £5. Paid Referal Fee: £25 Unpaids: £30

yeah
but how come my acc was -9.22?

singist · 23 Feb 2006 at 22:16

Read this!

Some very interesting things there; both for banks and credit cards etc.

McDaniel · 23 Feb 2006 at 22:19

jamoor said:
yeah
but how come my acc was -9.22?

When people have a basic account with an electron card they assume they cant go overdrawn, thats not true, the card is designed to check your balance before authing a transaction, which 99% of the time will stop you going over...

...however

if you have a standing order / DD set up that will come out via sort code and account number so will bypass that check.

Also some stores have floor limits, lets say ASDA for example had a £5 floor limit, that means any transaction under £5 will not have the request checked via tha bank first, meaning if you used your card it would outright charge you even if you had £0.00 - when ASDA then (cant think of the right word, but basically when they send the payment details of tehre days/weeks transactions off so the bank knows where it was made, hence why trans can take a few days to clear) so once sent because ASDA allowed it to go through as under the floor limit the bank cant refuse them the money when they come to collect this could also make you overdrawn

^^^ badly composed paragraph there, but im tired and cant think of the correct termonology

Pez · 23 Feb 2006 at 22:19

jamoor said:
yeah
but how come my acc was -9.22?

Card payments dont always debit your account straight away. So if you have made, for example.. 2 card payments on the same day, and one clears before the other, the 2nd will take you overdrawn.

This is because after you made the first payment, you still had funds on the account. It wasnt until they were both processed that you went into the red.

McDaniel · 23 Feb 2006 at 22:22

Pezboy said:
Card payments dont always debit your account straight away. So if you have made, for example.. 2 card payments on the same day, and one clears before the other, the 2nd will take you overdrawn.

This is because after you made the first payment, you still had funds on the account. It wasnt until they were both processed that you went into the red.

lol, that reads much easier then my explination...

hah

Pez · 23 Feb 2006 at 22:28

McDaniel said:
lol, that reads much easier then my explination...

hah

You wouldnt belive how many times I had to re-write that sentance

McDaniel · 23 Feb 2006 at 22:29

Pezboy said:
You wouldnt belive how many times I had to re-write that sentance

I would re-write mine...but well, im lazy

spirit · 23 Feb 2006 at 22:33

Bracco said:
Transfers aren't instant because IT'S NOT POSSIBLE.

surely it is, its all electronic??

McDaniel · 23 Feb 2006 at 22:36

spirit said:
surely it is, its all electronic??

It is possible, but only if its the same bank like Lloyds to Lloyds

Lloyds to HSBC would take longer, it needs to clear, be checked etc.. etc.. and ebcause its two different companies takes 3-4 working days

Enfield · 23 Feb 2006 at 22:37

I was overdrawn too, but my dad rang on my behalf and got them to forget the £38 charge

Pez · 23 Feb 2006 at 22:38

spirit said:
surely it is, its all electronic??

The only difference is, rather than writing the details of the account your paying on a cheque/credit slip, those details are being transmitted electronically.

The funds still need to be checked (ie, do you have enough cleared funds to make the transfer)

spirit · 23 Feb 2006 at 22:39

someone answered q as i typed it

Scarfacé · 23 Feb 2006 at 22:39

Orifice said:
You'll also get charged if the payments rejected, so no win situation really.

I've been with Natwest for years, and i've never encountered anyone that rude. I'd certainly complain about that if nothing else, they may refund the charge just for her attitude.

I think this was actually the charge... because my standing order was rejected. Makes it even worse I suppose.

Will be going to see my bank manager either tomorrow or tuesday... I have the first name of this woman and some of the stuff written down.

Will let you know how I get on.

me227 · 23 Feb 2006 at 22:40

Scottland said:
Then when I asked for a small (£50) overdraft to stop it happening again, they refused because it had happened a few times in 4 years .

They've more than likely refused the overdraft request because it was such a small amount and used the other bit as an excuse. It's not really in their interest to give you such a small overdraft.

Slackworth · 23 Feb 2006 at 22:50

I must admit I've also been a Natwest customer for a good number of years now and can't fault the service whatsoever. The staff in call centres have bent over backwards to help everytime I have spoken to them so I would certainly complain about that.

With regards to the overdraft, even when I opened my account a few years ago, I was given a booklet clearly stating what I would be charged should I go overdrawn and this is also listed on their website too. Unfortunately, it is up to yourself if you agree to the said charges. Even when they agreed a set overdraft on my account they still put a new copy of their charges in so I knew exactly what is happening. As also suggested, the little people are small fry to large banks such as RBS. They will be making their money from businesses and don't forget they also own Coutts

.

singist · 23 Feb 2006 at 23:05

Ok, so ya ain't gonna read the link then.....

I thought that it was great but ...... ok whatever ....keep paying.