ASUS Rate My Gear Promotion

I know they do it hoping most won't bother to claim but to just not pay out is taking the Michael to put it mildly. Not sure why they think that wouldn't get them some bad press in this day and age.
 
ShoutingStone said:
Found an article in a german magazine when they actually ran a 2 page story about 1 guy not getting his cashback (if i can find it again ill post it here). They paid up quick enough after that got published and he got compensation. Maybe thats the way to go
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Found it!
C'T Article
And that is from 2019 so these non-payments are far from something new or a 'temporary technical fault'
 
Troezar said:
I know they do it hoping most won't bother to claim but to just not pay out is taking the Michael to put it mildly. Not sure why they think that wouldn't get them some bad press in this day and age.
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Absolutely might get some bad press
But go look in places like Facebook
Asus DIY group for example
Some people are just rabid fan boys
Nothing the brand does seems to bother them
But yeah needs some big youtuber
To give them stick over this
 
Troezar said:
Sounds right up GN's street ;)
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I was thinking the same, anyone got a contact route for them?

Knowing ASUS and how shady they are, I think you'd honestly you'd be better off trying to convince GN to do another call out video like they did with the melting motherboard bios. Otherwise ASUS won't care, all they care about if their reputation and profits.
 
ShoutingStone said:
Has anyone ever had a reply from [email protected] (the Rate My Gear address)? Particually since the link to check the status started redirecting to a "This promotiuon has ended" page?
I've had nothing from my replies to that address, and while [email protected] were quick to reply, they said they couldnt help and just directred me back to [email protected]
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Just a little update. I dont know if its coincidence but this morning i emailed [email protected] and polietly asked if they could forward my claim update request to the Rate My Gear team internally as emails to their address ([email protected]) were going unanswered. 3 hours later i got a confirmation mail saying my claim was paid.
The other £25 claim is still outstanding but thats the one they said could take 90 days (its been about 70 at this point)
 
ShoutingStone said:
Just a little update. I dont know if its coincidence but this morning i emailed [email protected] and polietly asked if they could forward my claim update request to the Rate My Gear team internally as emails to their address ([email protected]) were going unanswered. 3 hours later i got a confirmation mail saying my claim was paid.
The other £25 claim is still outstanding but thats the one they said could take 90 days (its been about 70 at this point)
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Thanks, I've just tried that too, see if I get any joy.

Edit: Just got an undeliverable for that address [email protected]
 
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ShoutingStone said:
Just a little update. I dont know if its coincidence but this morning i emailed [email protected] and polietly asked if they could forward my claim update request to the Rate My Gear team internally as emails to their address ([email protected]) were going unanswered. 3 hours later i got a confirmation mail saying my claim was paid.
The other £25 claim is still outstanding but thats the one they said could take 90 days (its been about 70 at this point)
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Is it actually in your bank?
Not sure just an email from asus
Saying we paid you
Would be enough for me at this point
 
Just received another asus email

We want to give you a quick update on your application for the Rate My Gear Promotion!

We regret to inform you that due to unforeseen technical difficulties, there may be a small delay with your cash back payment.

Please be assured that the delay is only temporary and your payment will be with you shortly.

We would like to thank you for your understanding and apologise for any inconvenience caused.

Kind regards,

ASUS
 
Mcnumpty2323 said:
Just received another asus email

We want to give you a quick update on your application for the Rate My Gear Promotion!

We regret to inform you that due to unforeseen technical difficulties, there may be a small delay with your cash back payment.

Please be assured that the delay is only temporary and your payment will be with you shortly.

We would like to thank you for your understanding and apologise for any inconvenience caused.

Kind regards,

ASUS
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Beat me to it, just had the same email.
 
Troezar said:
You can see why they go the rebate route. I bet they only pay out a fraction of it. Only done it once before with MSI and that was a pretty good experience.
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It also allows them
To do fancy accounting
Can say they sold £××× amount of gpus
In quarter 1 etc
Then the rebates come off later on
Plus get interest off the rebate money
Until they pay it out
And probably other sneaky accounting tricks too
 
Mcnumpty2323 said:
Just received another asus email

We want to give you a quick update on your application for the Rate My Gear Promotion!

We regret to inform you that due to unforeseen technical difficulties, there may be a small delay with your cash back payment.

Please be assured that the delay is only temporary and your payment will be with you shortly.

We would like to thank you for your understanding and apologise for any inconvenience caused.

Kind regards,

ASUS
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Yep got one too.
At least they are emailing us without us having to hassle them.
 
Received the same Email, carbon copy of the one they sent when I emailed them chasing.

Presumably they're getting a lot of people emailing so they thought s preemptive email would be a good idea :rolleyes:
 
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