ASUS RMA.

[Dervious]

Antony101, be careful.

My GTX460 worked perfectly in 3 other machines, but would not work properly in my own. I substituted every component in my machine apart from the motherboard. Swapping RAM, PSU, CPU, OS (tried Win 7 and XP clean installs), SSD, HDD did not solve the issue. The only common factor was the motherboard. I RMA'd the MB back to Gigabyte, it was returned to me (without a testing fee. which may have been a clue that the knew what was going on) "no fault found". I then RMA'd my GTX460 with my MB, they quickly discovered that the graphics card was at fault. It was swapped and returned to me. I tested the replacement card in my temparary motherboard, and it did not fire up. It did work properly with my original MB. When I upgraded to a Gigabyte Z77 board earlier this year, the replacement GTX460 would not fire up. It was RMA'd again, and was repaired by Gigabyte. It now works perfectly, at last. My first and last Nvidia card for many years !

Thank heavens both the MB and graphics card were made by Gigabyte. Had the MB been any other brand, I could still be trying to solve the issue !

 

[Antony101]

I may have to get myself an MSI board but have no idea how they stand regarding customer service and returns. I'm okay buying another motherboard but need to know it will work if I do. However, if I bought a motherboard and tested the GPU and it still didn't work I'd be distraught.

 

[Antony101]

Okay, can I request a mod maybe move this to General Hardware as I wasn't originally planning on getting repair advise but some would be nice at this point.

I've managed to get some videos up of the issue as the card has just been returned to me.

Here is a video showing the PC booting with a single ASUS GTX 560TI:

And here is a video showing the PC "booting" with a single MSI GTX 670:

 

[ScottiB]

it's pretty obvious that this is an extremely complex issue. I've seen something similar in the past caused by a specific combination of mobo and PSU. (totally different mobo and PSU that you have, expert fault finding discovered that the PSU was initialising rails too slowly, it took a LONG time to find ths out)

The graphics card could exhibit this behaviour if the PCI-Express power rail initialises late.

Is this a new build? All new components? if not when did the problem appear?

 

[Antony101]

The only new part is the GTX 670, and as said above I have had the 670 running under 100% load before. I'm baffled by what the issue could be but don't have another PSU to test. I own a P5Q, Q6600 and some XMS2 RAM I could try with the same PSU.

 

[ScottiB]

did the issue just appear or was there a driver/bios update beforehand?

We are introducing new fully win 8 certified UEFI BIOS' at the moment but we have been warned that there could be some strange compatibility issues with VGA cards, Asus may be doing similar.

I may be able to provide a new Win 8 certified UEFI BIOS for the VGA card but before doing so I'd like to be a little more sure about the cause of the situation.

You may wish to try the other MB/CPU etc. if only to narrow down a cause.

 

[Antony101]

The issue appeared from the moment I put the GPU in my system and eventually got worse over a few days.

 

[IC3]

I had this problem that computer didnt want to boot, it was the ram that cause it not to boot.

 

[humbug]

Okay, can I request a mod maybe move this to General Hardware as I wasn't originally planning on getting repair advise but some would be nice at this point.

I've managed to get some videos up of the issue as the card has just been returned to me.

Here is a video showing the PC booting with a single ASUS GTX 560TI:

And here is a video showing the PC "booting" with a single MSI GTX 670:

You got a Windows "something is not right" warning 'bing' with the GTX 670.

Its a shame you can't see what that is.

the only thing i can add to this is Reset CMOS, actually take the battery out for 5 or 10 minutes to be sure to clear it completely.

 

[Antony101]

You got a Windows "something is not right" warning 'bing' with the GTX 670.

Its a shame you can't see what that is.

the only thing i can add to this is Reset CMOS, actually take the battery out for 5 or 10 minutes to be sure to clear it completely.

I've tried that it did nothing. I'm now running the GTX 670 in my system with my Q6600, P5Q and XMS2 RAM.

This means it is either my CPU, RAM or Motherboard causing the issue.

 

[humbug]

I've tried that it did nothing. I'm now running the GTX 670 in my system with my Q6600, P5Q and XMS2 RAM.

This means it is either my CPU, RAM or Motherboard causing the issue.

Ok, could be that the PCIe slot is a bit iffy, the bit that's iffy might not be needed in the GTX 560TI.

Have you tried it in different PCIe's?

 

[Antony101]

Ok, could be that the PCIe slot is a bit iffy, the bit that's iffy might not be needed in the GTX 560TI.

Have you tried it in different PCIe's?

I've tried it in all 3 including the 4x slot. Still the same problem.

 

[humbug]

All things really are pointing at the Motherboard, something very spooky is going on if its not the Motherboard, either that or your new GPU hates you and is winding you up.

 

[Antony101]

Meh, I'll probably order an MSI mPower Z77 board on Monday. What is their RMA like within the UK?

 

[humbug]

Meh, I'll probably order an MSI mPower Z77 board on Monday. What is their RMA like within the UK?

I don't know, perhaps some one els does.

 

[Antony101]

Its stopped working now. Might just buy a laptop.

 

[humbug]

Its stopped working now. Might just buy a laptop.

The 670 has stopped working on the other Motherboard?

 

[MAK360]

I wouldn't worry so much in that you're not alone, thousands of people are having this problem - which is why the green light was put in place.

Doing a quick search brings up the first links from thousands of potential results

Spoiler

http://www.tomshardware.co.uk/forum/375234-15-random-black-screen
http://www.evga.com/forums/tm.aspx?&m=1611487&mpage=1
http://www.overclock.net/t/1265215/urgent-help-required-black-screen-of-death-faulty-gtx-670/30
http://wccftech.com/nvidia-recalling-gtx-670-gtx-680-gtx-690-graphics-cards/

I would send it back to msi if OCUK don`t except it - This problem is usually caused by a combination of hardware, i would try disconnecting stuff and change cables around first etc (Re-seat everything).

 

[Antony101]

The 670 has stopped working on the other Motherboard?

It now does the same with the P5Q, Q6600 and XMS2 and it does with my P8P67 PRO REV 3.1, 2600k and Vengeance.

I plopped my 560TI into the system and away it goes.

So now it is either the 670 or my PSU surely?

 

[humbug]

It now does the same with the P5Q, Q6600 and XMS2 and it does with my P8P67 PRO REV 3.1, 2600k and Vengeance.

I plopped my 560TI into the system and away it goes.

So now it is either the 670 or my PSU surely?

Read what MAK360 posted, (click on the Spoiler Show button)

I think it is the GPU.