Asus warranty repair - all data wiped.

Minstadave

Minstadave

Minstadave

Caporegime
Joined
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Just got my laptop back from Asus to replace a dying fan.

They've wiped both the primary and secondary HDDs and left a test account on the system?

Is this normal practice? What an utter ball ache to restore my entire system for a fan change.
 
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I would imagine it's fairly standard - they won't want to liable for any personal data that they inadvertently come across.

In most cases manufacturers don't necessarily guarantee you to get your exact product back - so usually don't guarantee your data back either.
 
Kelt said:
That's a surprise with Asus, they have such a good reputation at the moment, both with the high quality of their merchandise and after sales service.




I may be being sarcastic here.
Click to expand...

I knew when they farmed it out to a third party it was going to suck.

The whole thing seems sloppy:

- they could just boot from an external drive for testing
- they couldn't be bothered to just refresh windows back to new, instead just left the test account on
- wiping the secondary SSD seems ridiculous
- cosmetic damage from where they've pried the base off

I bet they've just slapped normal TIM on it too.

This just seems normal for Asus though.
 
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theres probably small print somewhere
warning you data may be lost
but yeah they could just use a live usb
to test the repair of a fan
and as armageus said too
sometimes the fault could be hard drive or windows
so data would be lost then
or they may replace the whole thing with a newer model
if you get lucky

good news is sounds like
you may actually have backups?
even if restoring them will take a while
 
Mcnumpty2323 said:
theres probably small print somewhere
warning you data may be lost
but yeah they could just use a live usb
to test the repair of a fan
and as armageus said too
sometimes the fault could be hard drive or windows
so data would be lost then
or they may replace the whole thing with a newer model
if you get lucky

good news is sounds like
you may actually have backups?
even if restoring them will take a while
Click to expand...
I've got a full backup but it's just a pain in the arse to have to do that for a fan replacement.
 
Pretty much standard practice though it catches a lot of people out, they don't even guarantee you'll get the same device back - some people with Asus's 3rd parties have returned a perfectly good device for a small repair and got a ropey refurbishment back with more issues than the one they sent in.
 
Repair attempt number 2 has begun, Asus refused to replace, but have offered a warranty extension as a goodwill gesture. Lets see how this goes!
 
Minstadave said:
Facts.
Click to expand...

This is going off topic a bit, but I was looking at Le Cruset pans, that offer a "lifetime warranty" but having a read through the terms it says it does not cover wear and tear.

Well I'm not being funny but the thing is a solid bit of metal, what possibly else could go wrong?

Basically it's completely worthless.
 
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