Had a bit of drama with our local Audi garage this week. My sister in law just bought a new A4 from stock. Took the PCP to get the £4k deposit contribution and first service free. Called VWFS, cancelled the PCP and paid the balance. Nothing different to what I've done a few times before. This time however, she got a call from a really rather angry salesman who took it rather personally and said that she wouldn't be getting the free service and that she 'should really pay back the deposit contribution'.
She got flustered from his aggressive tone so I called them and had a few words. Head of Business called a day later, also with a less-that-stellar attitude! Unbelievable really.