Bank refusing to do a bank transfer for my elderly mother, are they being over zealous?

They couldn't have the paperwork ready by now but you originally tried to buy it on weds?

would you buy a car without the paperwork because someone has the key? you probably should have paid like a 10% deposit or nothing and the rest when you can get the paperwork.

you even get a receipt or just the text confirmation?
good luck though
My mum just got a text confirmation the money has been received in their business account and the keys as mentioned. Yep I know a receipt would have taken all of 10 mins to do and I would have felt much better, but it was my mums decision ultimately.
 
Just hope the paperwork doesn't put your mother on the hook for a bunch fee's and costs you both had no idea about. If the person who does the paperwork was not on site for a week then wait... seems there was nothing stopping them taking the money though.
 
My mum just got a text confirmation the money has been received in their business account and the keys as mentioned. Yep I know a receipt would have taken all of 10 mins to do and I would have felt much better, but it was my mums decision ultimately.
sounds like you've been on the site enough that it's probably legit so I wouldn't worry too much

Just hope the paperwork doesn't put your mother on the hook for a bunch fee's and costs you both had no idea about
yea that's true if there's nothing in writing, that was just the non refundable deposit :cry: or they deduct processing fees from the refund



The site must have reviews on google though? if there all good It'll likely be legit
 
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sounds like you've been on the site enough that it's probably legit so I wouldn't worry too much


yea that's true if there's nothing in writing, that was just the non refundable deposit :cry: or they deduct processing fees from the refund



The site must have reviews on google though? if there all good It'll likely be legit
Yeh they have about 50 google reviews going back several years all very good apart from a couple complaining they don't allow dogs on there.
 
Thanks for the answers all sorry I am not replying to everyone. So the majority think the bank are right? It perplexes me how just because it is an elderly person (with all their marbles, she is very careful on what she spends on) is treated differently to me who was able to buy a vehicle having not seen it not seen the business not spoken to the owner in person and was paying £15k. Is it fair to judge all old people the same because some aren't able to to conduct their financial affairs? Surely they can work out when they are speaking to someone if they are able to handle themselves or not? Plus I spoke to the fraud team person and I'm not elderly (not far off though :( :D) and explained everything.
Money shouldn't be changing hands until contracts are signed. Screams scam, even if it isn't.

Bank is 100% correct.
 
What kind of caravan site bans dags xD
I know, it's a major negative. My mum doesn't have a dog but I do and it means I couldn't take her with me to visit my mum while she's at the site, almost certainly will stop me going to the caravan myself for a day or 2 because I don't like being without my dog. Apparently the ban came about because a young child got a nasty bite from a dog while on the site and the owners said nope to any future dogs.
 
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Update so I can say I told you so :p : my mum got the documentation today and is at the caravan, it wasn't a scam.
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Has your mum ever watched Snatch?
 
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Update so I can say I told you so :p : my mum got the documentation today and is at the caravan, it wasn't a scam.
I’m glad that your mum wasn’t scammed but you should really exercise appropriate caution going forward.

Your story may have ended in success but their are plenty of others that have ended in tears.
 
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