Soldato
- Joined
- 6 Jan 2013
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- 22,184
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- Rollergirl
So that was interesting (for me anyway)
In March I opened a Sainsburys easy access cash ISA to dump some money in there before end of tax year, at 2.91%.
Obviously since then that rate has become uncompetitive , and for new customers Sainsburys are offering 3.7%.
So I emailed them to ask why my rate hadn't changed to reflect the higher rate. I got a response saying that existing customers can request the higher rate, and that I am now on the higher rate.
Is that normal practice that existing customers have to ask for better rates rather than automatically being adjusted ?
So if any of you have a Sainsburys ISA, get on the phone/web chat!!
Bank of Scotland use that tactic, too - no doubt saving a fortune. I've moved my ISA to Shawbrook a couple of months ago and they've upped my rate consistently with the BoE increases.