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BFG RMA question

spoonjaffa

spoonjaffa

spoonjaffa

Associate
Joined
27 Jan 2007
Posts
465
How long does it generally take from sending and recieving a replacement?

I have a 8800GTX OC2, will they replace with an upgrade as i take it the 8800GTX is not manufactured anymore??

ta
 
Upon receiving your card there will be a processing period of 24-48 hours and that will be followed by approximately 5-7 business days for you to receive your replacement card.

^ From the RMA email i recieved, i'm currently awaiting my replacement. At a guess i would imagine a 9800 of some kind to replace the GTX
 
Did anyone have to fill out a webform to get the confirmation form and shiping invoice??
One email told me to send just the card to an address and another telling me to print off a form to send with it?!?!
I wouldnt find this problem but to access my form its asking me to enter my 10 digit phone number and i supplied an 11 digit phone number originally?!?
 
Id imagine that they will have stocks of 8800GTX cards for RMA purposes.

Failing that they may send you an 8800 Ultra if they have one

One thing i wouldnt accept is a 9800GTX as it has less memory
 
Just incase anyone else gets two RMA emails with one requesting you to access a web form with shipping invoice etc.. ignore this. All you do is send the card with the RMA number and maybe a return address, name and phone number.
 
Never had that at all, i phoned up first in the hope they'd just set up an RMA there and then, was informed to email the support address. Which just took all the details down such as the problem, pc spec, card serial number, bfg serial number and contact details. Then forwarded over an RMA # and postal address :)
 
Sweeney said:
Never had that at all, i phoned up first in the hope they'd just set up an RMA there and then, was informed to email the support address. Which just took all the details down such as the problem, pc spec, card serial number, bfg serial number and contact details. Then forwarded over an RMA # and postal address :)
Click to expand...

Oh yea, i should state first thing i did was use their online form to contect tech support. You enter your name, email, purchase info, the issue with your pc specs.

They then contact you back within a few hours requesting serial number and model and return address.

They then supply an RMA number and address but in my case i also got an extra email linking to this supposed web form with an shipping invoice to print off. Well you ignore this as its only relevent to US customers (the form doesnt work anyways as it requests a 10 digit phone number)

Anyways hope this helps anyone else.
 
spoonjaffa said:
Did anyone have to fill out a webform to get the confirmation form and shiping invoice??
One email told me to send just the card to an address and another telling me to print off a form to send with it?!?!
I wouldnt find this problem but to access my form its asking me to enter my 10 digit phone number and i supplied an 11 digit phone number originally?!?
Click to expand...

This was a mistake, you should not have received the link to the email form. Please use the address information that was provided via email from our support staff. Sorry for the confusion.
 
Sadly I have also had this '10 digit' problem, I've been trying to RMA an 8800 GTX card since last Wednesday, firstly I got a quick response telling me it was faulty and to return it, and asking for my details which I replied with quickly. Things were looking good.

24 hours later nothing, so I emailed again asking if they had received my details, half a day later I received instructions to return the card, and another email to submit my 10 digit code.

I had no 10 digit code.

So I emailed them on Friday asking about this code and where to get it.

No reply.

I emailed them Saturday asking about this code and where to get it.

No Reply.

I emailed them Sunday (copying in Jeff Kozlowski).

I finally received a reply Monday night to one of my earlier emails saying that they had set the RMA up for me, so I got UPS to pick it up yesterday.

Jeff Kozlowski emailed me on Monday, apologising and offering me a card upgrade, which I emailed back to accept, he said he would call me so we could 'handle this right away' and to give him a time, which I did, I waited in all afternoon and evening, yep, no call, no acknowledgement to my email either, obviously his interpretation of 'handle this right away' is different to most peoples.

I emailed him again last night, expressing my disappointment.

Basically, I'm probably going to be without a properly working PC over Xmas now as their support department is so slow and useless, had they handled this properly I would have almost had my card back by now.

I'd hope with Jeff on the case things had got better, but it seems not.

I won't be buying BFG anymore, their support is certainly not 24/7/365 as they advertise.

Very Disappointed.
 
Oh dear, well i have to say my week off work if partly ruined by no PC gaming and if my xmas is ruined by no gfx card i also will not go with bfg again. If im treated right by them then they have a customer for life and if not i won be sillent in my opinion of them.
They really should sort out the email that links to a 10 digit phone number, i to was going to wait for a reply asking what to do but instead i took he gamble and sent off straight away.
From what i do know they have recieved my card on tueday at 6:30am... the clocks ticking BFG.
 
IanUK said:
Sadly I have also had this '10 digit' problem, I've been trying to RMA an 8800 GTX card since last Wednesday, firstly I got a quick response telling me it was faulty and to return it, and asking for my details which I replied with quickly. Things were looking good.

24 hours later nothing, so I emailed again asking if they had received my details, half a day later I received instructions to return the card, and another email to submit my 10 digit code.

I had no 10 digit code.

So I emailed them on Friday asking about this code and where to get it.

No reply.

I emailed them Saturday asking about this code and where to get it.

No Reply.

I emailed them Sunday (copying in Jeff Kozlowski).

I finally received a reply Monday night to one of my earlier emails saying that they had set the RMA up for me, so I got UPS to pick it up yesterday.

Jeff Kozlowski emailed me on Monday, apologising and offering me a card upgrade, which I emailed back to accept, he said he would call me so we could 'handle this right away' and to give him a time, which I did, I waited in all afternoon and evening, yep, no call, no acknowledgement to my email either, obviously his interpretation of 'handle this right away' is different to most peoples.

I emailed him again last night, expressing my disappointment.

Basically, I'm probably going to be without a properly working PC over Xmas now as their support department is so slow and useless, had they handled this properly I would have almost had my card back by now.

I'd hope with Jeff on the case things had got better, but it seems not.

I won't be buying BFG anymore, their support is certainly not 24/7/365 as they advertise.

Very Disappointed.
Click to expand...

I apologize for not getting back to you yesterday, I was out of the office unexpectedly and wasn't able to phone or email.

I have emailed you with all the details you need for this RMA. The replacement card shipped today and should be there by the next working day (at least that's what FEDEX says). Email me if you have any additional questions or concerns.
 
Jeff got on the case, and I got my replacement card today (a 260 OC2).
Its working very nicely.

Confidence in BFG has been restored.
 
Im still waiting on word back about mine :(. Sent it on the 8th and it was delivered and signed for on the 9th. Haven't had any contact/email as confirmation to receiving it or to say another has been shipped out etc...

Glad i bought the POV 260GTX to tide me by
 
Sweeney said:
Im still waiting on word back about mine :(. Sent it on the 8th and it was delivered and signed for on the 9th. Haven't had any contact/email as confirmation to receiving it or to say another has been shipped out etc...

Glad i bought the POV 260GTX to tide me by
Click to expand...

If you want, you can send me your information and I can look into this for you. It shouldn't take that long to get the replacement out.

[email protected]
 
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