Having been to OcUK myself a couple of times, including the old unit on that 4 AXIS address (what a PITA that was to find the first time
) my experiences have been ok, although maybe I can sympathise a little with rizlaw, although only a little, not to the point of 10% (maybe drop a post in CS and explain "nicely" how irritated you feel after your experience and see what they suggest.
The last time I went I felt a little out of place to be honest, my first time to the new shop and I strolled in mid morning on a weekday and the thin guy who generally works the desk when I have been before, strawberry blonde hair I think they call it
, was dealing with a guy and the girl with glasses was piling a couple of bits and bobs onto the desk, as she dealt with a couple of other guys, I received no acknowledgement as I walked in, not even a sideways glance with a smile BUT they were busy with other customers. My money, whether it was £5 or £5000, didn't make me more important than the other customers spending theirs.
Maybe rizlaw has a little less patience than most of us, we are not all the same after all, at 44 yrs old I have seen worse service before in my time. I just perused the shop, dribbling down the glass fronted cases at things I would love to have purchased
), then when I had seen enough I made my way to the counter and simply waited for my turn to be served....like I would do anywhere else. After a couple of minutes the young wench became free, presented herself to me in a pleasant manner (careful now
) we chatted, I placed order, items were fetched, she placed items on desk, I paid for them, she said thank you and counted my £800 iirc, we both said goodbye and I left.....no dramas tbh.
To sum up really, yes maybe a little more acknowledgement would have been nice, I wasn't expecting flags and bunting treatment tbh (maybe next time eh ?
). It certainly won't stop me going back again and it certainly didn't warrant me demanding 10% off, however, I am willing to discuss this retrospectively if you so wish
To rizlaw, this really is a great place to shop at, i mean where else can you go where the main guy pops up on the forums and basically lets you shout out what you want to buy and then does his best to slash some £££ off for you ? Shame I didn't need anything myself.
Don't let this one bad experience put you off.
you drive 120 miles, wait 15 mins, don't ask for help and drive 120 miles back? 
