BMW and M Power Owners

The M135i popped up saying it needed rear pads checking so got it booked in with my local BMW dealership Ocean Falmouth. I also pushed with them to finally get the door seals done under warranty due to them dropping. They wouldn't do it initially but forced it under goodwill. Was told that the rear pads don't need doing as they look to have been replaced before but the light not reset so they will do that, someone has put Delphi pads in before I owned the car. Didn't think much more of it.

Didn't have a courtesy as I wanted to get this all done ASAP and waited in their business lounge all day for it to be done, cracked on with work so all good.

Got home later on and as soon as I turned the car off the rear pad change warning light dinged...so this wasn't reset and I checked the job on the door seals and they'd hacked parts out instead of replacing the entire seal and bodged in new bits. Poorly. They even left the 3M tape I put in to tied me over until they could be done under warranty. So safe to say it was a waste of time and now I'm going to be wasting more time chasing them...called them 2 times thus far and can't get through to anyone. I think an email to the dealer manager is in order.

Would anyone else find this acceptable on a 3/4 year old car?

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They're even worse in person and wish I never took it there and did the seals myself. £80 per seal and a lot of labour would have saved me the headache this is now going to cause.
I would do a BMW UK email as well
 
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