I’ll need to check this with them closer to renewal time. Guy claimed my account goes back to pre claim as no work was done/ assessed. Cancelled within the 14 day period also. Don’t know what to believe with their idiot call handlers.Be aware that you will probably need to declare this when renewing, even though you are no longer claiming. It's because insurance companies always ask if you have had any accidents, claims or losses. I would say this counts as an accident or loss even though you are no longer claiming. Most people don't declare it but in this case there is obviously a footprint for an opened, and then closed, claim.
Not the end of the world either way I guess