Bought this phone on eBay, does this look like "brand new condition not a scratch on the phone…" to you?

The first picture shows a mark on the display, with the others it is difficult to tell what is dust, reflection or a mark.

Any marks on the bezel would be hidden inside a case. I wouldn't be pleased with any marks on the screen and especially near the top as that is where most of your focus is.
 
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I would initiate a return immediately. If you would be happy with money off, they may try to negotiate some if they are a big seller.
 
Mujja said:
The one's which annoys me the most, title says BNIB and description says opened to check everything works.
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Sadly, these kind of practices is the norm, not just on eBay. Take MPB, a popular used camera website.

“Like New”, it had...

No box.
No Strap.
No triangle thing where the strap attach to.
Wear at the base, weird residue markings.

mv1FEjO.png
 
Dialup said:
I bought a Samsung Galaxy S22 on eBay, described as "brand new condition not a scratch on the phone…"
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they didn't they provide definitive quality pictures accompanying add, to show screen -
I mean - dependent on the price/age of the phone you could argue that a scratches and some small marks/abrasions are different
 
The ones where you think you are buying something from the UK, then it's shipping from Asia annoy me.

I managed to get a £100+ item for free when it arrived not quite as described. I complained but the seller didn't want to pay for all the shipping back to Pakistan or whatever on top of the full refund (I'm guessing it got through customs undeclared too). The only other option was a refund and let me keep it before PayPal/eBay forced it.
 
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Yeah it's really annoying how inaccurate condition descriptions are these days. Have had similar issues with non-electronic stuff too like books where it's described as 'very good' and arrives looking like a dog's chewed it.

I think they must do it because so many people don't complain. If everyone complained or asked for a refund then they wouldn't be able to get away with it.
 
Haggisman said:
Regardless, it still not in "brand new" condition.
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if you are buying a 2 year old phone for ?£150 you'd have to be treating it with kid-gloves to avoid any marks at all .. (one careful retired lady owner)
or maybe you'd attach good quality dslr photos to justify your price premium.
 
jpaul said:
if you are buying a 2 year old phone for ?£150 you'd have to be treating it with kid-gloves to avoid any marks at all .. (one careful retired lady owner)
or maybe you'd attach good quality dslr photos to justify your price premium.
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Do you agree or disagree that "brand new" means it is the same as you would buy it when it were new?

I am starting to think you're the seller as you clearly have no idea what the words "brand new" mean.

If they'd said "good condition", or even "very good condition", I wouldn't have made this post. I am now starting to see how sellers get away with it.
 
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