Broken Pixel Buds? Good luck getting Google to replace them.

[FlapR]

You come across as an absolute *******. Get a grip.

 

[Lysander]

Wrong.

Wong.

 

[something daft already!!]

I wonder if the OP will ever return after this thread lol. Probably time for a new username.

 

[Kenai]

I wonder if the OP will ever return after this thread lol. Probably time for a new username.

Doubt it.

He's been online since and not posted.

Edit - thought that said 'to this thread', i'm sure he'll carry on posting elsewhere in the forum

 

[Puzzled]

This is a masterclass in how to get a support agent to instantly dislike you

I'm surprised they didn't accidently disconnect the chat just before submitting your request, perhaps you'd be a bit more polite second time round.

 

[Vanquish-Storm]

Can we not setup some sort of vote for this thread?

 

[darael]

@norm
I think you should have a clear message from what everybody else has posted, so I'm not going to repeat that.

When I deal with representatives on live chat, I do my best to appease them by saying thank you and please, etc. You'll get far batter results much quicker this way. I'm not saying you should suck up to them, just remember that there's another human being at the other end of your screen - they're not your personal punchbag for a hour.

 

[Megahurtz400]

Just read the whole chat transcript again for a laugh, it's even worse the second time around

 

[MrRockliffe]

2:10:59 AM norm: Why not just ask for my full name to begin with?

Problem 1

2:29:10 AM norm: I think Google should send me the Pixel Buds Pro for the inconvenience and lack of confidence I have in the a-series now

Start of problem 2



I understand it's a really frustrating situation, but it isn't the fault of the person chatting to you - you're making them feel like it is, though.


Yes, it's a silly, overcomplicated process. Yes, it's time consuming. But that doesn't mean you're 1. entitled to a different, superior product and 2. you can speak to the person who is just doing their job in the way you do.




Where did you get with it in the end?

 

[jpaul]

Does google record/share/blacklist IP addresses amongst their advertising affiliates, digital equivalent of credit rating.

Why use 5 words when 50+ will do the job

or, why use 5 thread posts when 152 posts will do .. it's like the mob when the colston statue came down

 

[JonRGV250]

I know we have MOH, but can we have a TOH (thread of honour) just for gormless Norm and this thread?

 

[Worthy]

Threads like this always make me smile, as it makes me thankful that I don't have to work with the OP.

 

[Lysander]

Just read the whole chat transcript again for a laugh, it's even worse the second time around

I hadn't read the whole thing. It's actually really bad. Here are some choice moments of uber douchebag-ness from OP.

2:10:59 AM norm: Why not just ask for my full name to begin with?

2:20:43 AM norm: Why is this so protracted, isn’t there a form customers can fill out all this information

2:22:39 AM norm: This is ridiculous you’ll be asking me what I had for breakfast the day they stopped working next

2:26:06 AM norm: We’ve been communicating for 15 minutes so far, something that could have been covered in a 5 minute phone call

2:29:10 AM norm: I think Google should send me the Pixel Buds Pro for the inconvenience and lack of confidence I have in the a-series now

2:30:42 AM norm: That doesn’t surprise me, no thought for customer service

2:32:28 AM norm: How can Google expect people to be loyal to the brand when a product less than 6 months old breaks, and customer have to spend 30 minutes+ resolving it

I wonder if the OP will ever return after this thread lol. Probably time for a new username.

Considering this...

2:52:03 AM norm: Can you escalate this to your manager please, I think they way the process is conducted is not acceptable

How about Karen?

 

[Allnamestaken]

@norm

Hey you coming back?

 

[Kenai]

@norm

Hey you coming back?

Last seen Today at 09:41

...I'm not confident he'll be posting in this thread again

 

[Snookums]

Can almost guarantee if you were nice you’d have got that upgrade. I tried it with Phillips when my toothbrush died. was polite and just asked if I could get xyz instead and they obliged.

They are still human, if you were in a shop face to face would you have acted that way? Absolutely not.

 

[chrismscotland]

Only time I've used Google support they were excellent in getting a fault Pixel C Tablet replaced!

 

[Tephnos]

I've never had issues with support that I can recall, for any platform.

The key is respect, as well as please and thank you.

 

[Dis86]

You really don't come across well in that! More flies with honey than vinegar is the thought.

 

[Wizzkidy]

He would be better to come back in this thread and just admit he was angry yesterday? It happens to the best of us, just man up and come make a joke about it or something now, otherwise it looks worse!