Broken Pixel Buds? Good luck getting Google to replace them.

[Vanquish-Storm]

That is bang out of order from Google!

They should provide two pairs of free headphones in case of the small chance one pair fails!

 

[Mrwong]

Simple you used your credit card, then contact the bank.

if that does work and the company is being awkward, the last resort, by a pair swap it and send it back.

 

[Craterloads]

Whilst the process did seem overly drawn out, op gives me the shivers thinking about dealing with them as a customer!

 

[Rai200]

lol, 2 minutes in "2:10:59 AM norm: Why not just ask for my full name to begin with?"

You've immediately identified yourself as a pain in the arse and diminished any chance of someone having any desire to do more than the bare minimum to help you

Having worked customer service before I would have bent over backwards to find a reason to deny his claim.

 

[jpaul]

How many people do (one) customer support typically deal with at once then ?
relativity - 45" he experienced might have been 10minutes for her, could be multiplexing 6 conversations

 

[something daft already!!]

How many people do (one) customer support typically deal with at once then ?
relativity - 45" he experienced might have been 10minutes for her, could be multiplexing 6 conversations

I deal with one at a time but might have stuff in the background to do for other people. Even our guys who do chat only do one at a time.

Otherwise it's easy to get confused as to what you said to whom.

 

[200sols]

Please don't do this

You're more of a Ken anyway.

 

[Mrwong]

Having worked customer service before I would have bent over backwards to find a reason to deny his claim.

That is part of a cs agent's job, they need to expect people to be annoyed. If they can't then they should not be working as a cs agent.

 

[Mercenary Keyboard Warrior]

I think you guys are all falling for a Troll

No one could be that much of a **** that quickly

 

[Mrwong]

I think you guys are all falling for a Troll

No one could be that much of a **** that quickly

He/She could have called up many times and got to the point where they had enough.

 

[Lysander]

That is part of a cs agent's job, they need to expect people to be annoyed. If they can't then they should not be working as a cs agent.

Your posts on this board are very weird. And very old-fashioned.

Nobody has to expect people to be annoyed or deal with it these days. Zero tolerance policy in most places now. You don't have to put up or shut up in many such places in the 2020s.

OP was acting like a douche. End of story.

 

[Kenai]

Simple you used your credit card, then contact the bank.

Hi Mr Credit Card Rep, i'd like to initiate a chargeback on this free gift incentive I was given please.

Bound to go well.

Although given OPs approach to such issues, i'd imagine it'd be more like

Hi, why can't you get my money back for me from my free product, why are you going to make this difficult? You'll be expecting me to spend money on things I want chargebacks for next. I want to speak to your manager about a free upgrade to a platinum card!

 

[Haggisman]

That is part of a cs agent's job, they need to expect people to be annoyed. If they can't then they should not be working as a cs agent.

Sort of true, but if you approach them with that attitude then don't be surprised if the response you get in return is the bare minimum required for them to have done their job.

 

[Mrwong]

Hi Mr Credit Card Rep, i'd like to initiate a chargeback on this free gift incentive I was given please.

Bound to go well.

Although given OPs approach to such issues, i'd imagine it'd be more like

Hi, why can't you get my money back for me from my free product, why are you going to make this difficult? You'll be expecting me to spend money on things I want chargebacks for next. I want to speak to your manager about a free upgrade to a platinum card!

free gift incentive

This could be a reason why you purchased the phone; therefore, you can claim a chargeback.

 

[R.O.S.S.I]

Don't think the OP will be back to this thread in a hurry.

 

[Lysander]

OP: 2:10:59 AM norm: Why not just ask for my full name to begin with?

thinks - now I will post this on the internet for massive lolz

Everyone: OP, you're a doughnut

OP: Bweeerrr - pram <<<<< toys

 

[Rai200]

That is part of a cs agent's job, they need to expect people to be annoyed. If they can't then they should not be working as a cs agent.

Thankfully I no longer do, but we had a strict policy of telling them to calm down, call back once they had and ending the call if they were being dicks.

You don't get to talk to people like it, the customer isn't always right.

If people were polite I'd go out of my way to help them.

He/She could have called up many times and got to the point where they had enough.

They said in the OP telephone chat wasn't available.

 

[Craterloads]

This has escalated, from a free upgrade to buds pro to an entire refund of the phone

 

[Kenai]

free gift incentive

This could be a reason why you purchased the phone; therefore, you can claim a chargeback.

Didn't think that was the case, though happy to be shown something official that says otherwise.

 

[Mrwong]

Thankfully I no longer do, but we had a strict policy of telling them to calm down, call back once they had and ending the call if they were being dicks.

You don't get to talk to people like it, the customer isn't always right.

If people were polite I'd go out of my way to help them.



They said in the OP telephone chat wasn't available.

I have been polite many times and called them again and again for the same reason, it gets to a point where you get annoyed because of the constant repetition.