BSOD on new OCUK build

MarkySharky · 19 Dec 2012 at 11:26

Recently (Monday!) took delivery of the Titan 8900i Plasma MK II OCUK build.

I've been getting BSOD every day. My intial thoughts are that it's related to Steam downloading/updating games as I've left the PC on overnight doing that and woke up to a BSOD.

Left it on today whilst at work with nothing running and had my girlfriend check it and no BSOD as yet (as of 10:30 this morning).

Any initial thoughts and/or advice? I've got the day off tomorrow so can run some diagnostic checks which I'm sure will be the advice!

Thanks!

zakblood · 19 Dec 2012 at 12:05

post in customer services section on board here

http://forums.overclockers.co.uk/forumdisplay.php?f=129

they will help you, we could but would need more info, what o/s, what you was doing when crashed, error log etcs

MarkySharky · 19 Dec 2012 at 12:24

Sorry and thanks!

zakblood · 19 Dec 2012 at 12:35

dont need to be sorry, i'd help if you give me more info m8

MarkySharky · 19 Dec 2012 at 12:43

Many thanks.

What kind of things should I be getting?

zakblood · 19 Dec 2012 at 12:44

what operating system are you running?
as a error log / crash report etc would be nice, cant you make it do it again, ie repeat what made it crash before etc, or is it stable when you just leave it on doing nothing etc

h88p://windows.microsoft.com/en-GB/windows7/What-information-appears-in-event-logs-Event-Viewer

MarkySharky · 19 Dec 2012 at 12:55

Windows 7.

Kernel 41 error is the critical errors I'm getting.

Stable today so far with no open applications.

I'll warn you now, I'm quite a novice when it comes to Windows error checking and diagnostic tools!

Bacon? · 19 Dec 2012 at 12:59

Possible RAM error. Try interchanging the RAM (take out stick, run whatever made it crash, repeat on over stick)

MarkySharky · 19 Dec 2012 at 13:19

I've got 2 8GB sticks. Run one at a time? Try different slots?

Bacon? · 19 Dec 2012 at 13:27

Run one at a time, and run memtest 86 on each stick individually.

MarkySharky · 19 Dec 2012 at 13:48

Bacon? said:
Run one at a time, and run memtest 86 on each stick individually.

Any slot or just use one and alternate the sticks in that slot?

Will memtest tell me anything I would understand or will there be some output I can refer back?

Thank you.

zakblood · 19 Dec 2012 at 17:49

no not really, but support might have more of an idea with the message, post it here and we will see

Maccy · 19 Dec 2012 at 19:15

I'd suggest you liaise with the staff at OcUK as they will be able to help you best

niko · 19 Dec 2012 at 19:53

the most likely thing is a bad overclock (there been a few on here with poor overclocking done) ,put it back to standard and stress test .if no errors then the overclock is the problem .

dt97583 · 19 Dec 2012 at 21:57

Surprised this got through the 8 hours of stress testing - or am I missing something?

johnerz · 19 Dec 2012 at 23:01

It happens on occasions - it has to get from the bench to the customers rig, just switching off can cause issues

MarkySharky · 20 Dec 2012 at 00:02

Maccy said:
I'd suggest you liaise with the staff at OcUK as they will be able to help you best

I've posted something in the customer service thread but no reply yet

Something to add: left the machine running all day doing 'nothing' and came home to no crashes/BSOD.

Running Steam overnight again to see what occurs in the morning.

Might actually try playing a game tomorrow and see what happens.

Will also try running memtest.

niko · 20 Dec 2012 at 09:22

try running prime95 stress test as well ,if its a bad overclock that will show it

MarkySharky · 20 Dec 2012 at 09:23

Thanks.

Running memtest on both sticks. 2 hours done and no errors so far.

NathWraith · 20 Dec 2012 at 10:33

Sounds like faulty RAm or an unstable OC.

If you haven't already posted in the CS section I would.

Other than that, memtest the RAM, run Prime 95 and check CPU temps to make sure nothing is amiss.

Also maybe worth running the system at stock speeds, load default profile in the BIOS as that would rule out any overclock related issues.