BSOD on new OCUK build

MarkySharky · 20 Dec 2012 at 11:04

Have sent a webnote now.

I ran memtest for over 3 hours this morning and it reported no errors.

Going to try playing a game and see what happens.

MarkySharky · 20 Dec 2012 at 12:37

OCUK staff recommended reverting clock speed to optimised default. Done that and also reinstalled GPU drivers as had a BSOD relating to that when playing HL2.

Seems stable at the moment

spixelspixel · 20 Dec 2012 at 12:48

MarkySharky said:
OCUK staff recommended reverting clock speed to optimised default. Done that and also reinstalled GPU drivers as had a BSOD relating to that when playing HL2.

Seems stable at the moment

That pc was meant to come with a guaranteed 4.50GHz stable overclock.

I'd be requesting a partial refund tbh as you didn't get what you paid for if your running the cpu @ stock speed.

reflux · 20 Dec 2012 at 12:52

^as above. If it ain't stable at those speeds, you're not getting what you paid for.

MarkySharky · 20 Dec 2012 at 13:12

The advice was to see how the stock speeds go for a couple of days and the get back to them so they can suggest tweaks to get the speed back up again.

I'll keep an eye on it.

Really appreciate the advice guys, very helpful

BaDBoY_uK · 20 Dec 2012 at 13:19

Surely OCUK should check everything before it goes out? QA procedure for overclocking?

MarkySharky · 20 Dec 2012 at 13:21

I'd be inclined to agree but knowing exactly what people are going to be doing with their machine once they get it and the software they'll be installing and using could all create unforeseen problems?

spixelspixel · 20 Dec 2012 at 13:43

MarkySharky said:
I'd be inclined to agree but knowing exactly what people are going to be doing with their machine once they get it and the software they'll be installing and using could all create unforeseen problems?

Naaaa, if the computer was stress tested properly it should be stable in all situations. I doubt they tested it at all if it crashed simply by having steam updating.

MarkySharky · 20 Dec 2012 at 13:57

Fair point!

I'll see how it goes and get back to them.

How much does overclocking add to the value of the build package in terms of a monetary amount do you think? How much did that cost me as it were?

NathWraith · 20 Dec 2012 at 15:00

BaDBoY_uK said:
Surely OCUK should check everything before it goes out? QA procedure for overclocking?

spixelspixel said:
Naaaa, if the computer was stress tested properly it should be stable in all situations. I doubt they tested it at all if it crashed simply by having steam updating.

Guys you would be correct we do stress test all our systems intensely before they ship out. However computer hardware is not absolute and failures can still happen. This is why we have this forum so we can resolve them.

As staed before the OP has been requested to creat a thread in the CS section so a member of technical support can assist him, afterall that's why you buy a system with awarranty, so you get support if something does go wrong.

There is really no need for the negativity. If you aren't willing to contribute in a positive manner then please don't at all.

MarkySharky said:
Fair point!

I'll see how it goes and get back to them.

How much does overclocking add to the value of the build package in terms of a monetary amount do you think? How much did that cost me as it were?

There is no absolute figure as two identical system could take entirely different amounts of time to reach the same stable overclock. Every PC component is different.

MarkySharky · 20 Dec 2012 at 15:04

I have created a thread in the CS section but no reply as yet.

Fortunately a few web notes have helped today and the member of staff was very efficient.

NathWraith · 20 Dec 2012 at 15:05

MarkySharky said:
I have created a thread in the CS section but no reply as yet.

Fortunately a few web notes have helped today and the member of staff was very efficient.

Ok cool, who did you speak to?

I will get technical to reply straight away.

MarkySharky · 20 Dec 2012 at 15:08

Tom Brookes. He advised me reducing the CPU speed for now and see how the system goes over the next couple of days.

Very stable since then.