BT Broadband Capping?

so far i have tried the following:

1) Changed Filters
2) Turn off / on the router
3) Forced a reset on the router and reinstalled software
4) Moved the router into each phone socket in the house
5) Changed the routing channel through the IP address
6) Done a full system scan
7) Made sure my bandwidth isnt being utilised by anyone else
8) Connected directly using the Ethernet cable
9) Called India for approximately 2 hours and 44mins.
10) Reported it as a fault
11) Used BT speed tester
12) Checked the status of the exchange (all green)

So, im at my wits ends. Its more a matter of principle now - i know a thing or two about stuff but im fresh out of ideas.

Is there any way i can force a resynchronization of my router?

thanks all
 
fastwunz said:
ah right - no, ive got the older sockets with the old BT symbol on them (The dotted T) - any other ideas mate?
Click to expand...

There should still be one socket that the rest connect to.

toxic said:
Im with BT broadband...8M connection..and yes I get the same capping effect.
Click to expand...

By all means complain about the traffic shaping, but do it in another thread - this thread has nothing to do with that and it's just confusing the issue.

1) Changed Filters
4) Moved the router into each phone socket in the house
Click to expand...

Almost a good idea, but without knowing which socket is the master socket or having your sync rate, SNR margin and attenuation to compare, you've pretty much wasted your time.

2) Turn off / on the router
Click to expand...

Depending how often you do it, that might make things worse.

3) Forced a reset on the router and reinstalled software
6) Done a full system scan
7) Made sure my bandwidth isnt being utilised by anyone else
8) Connected directly using the Ethernet cable
Click to expand...

Won't do a thing.

5) Changed the routing channel through the IP address
Click to expand...

You mean the wireless channel? Equally irrelevant.

11) Used BT speed tester
12) Checked the status of the exchange (all green)
Click to expand...

Proves the IP profile's dropping, and the exchange (at the time the data was last updated) wasn't running outside BTw's performance guidelines. Not meaningful.


9) Called India for approximately 2 hours and 44mins.
10) Reported it as a fault
Click to expand...

They should've gone through some useful diagnostics with you. It isn't going to magically fix it, but migrating to a decent ISP would mean you got support with a clue...
 
thanks tolein - ive just checked the BT 17070 line check (engineer facility isnt it?) and i did the noise check - historically, and since having wireless installed, the qulity of the phone line when making calls ahs been terrible - i was using a monitoring facility last night but i cant remember what it was or where i downloaded it to!! typical. It told me all the infirmation about the SNR stuff etc. Hang on, ill try and find it again.
 
System Up Time 00:04:54:07
ADSL Speed (DS/US) 2688/448 Kbps
LAN IP Address 192.168.1.1
Default Gateway 217.47.89.186
Primary DNS Server 194.72.9.38
Secondary DNS Server 194.74.65.68

Firmware Version 3.03c
Boot Loader Version 1.0.37-21.6.11
ADSL Driver Version A2pB018c1.d16d
Wireless Driver Version 3.91.39.0 (Wireless is enabled)
Wireless BSSID 00:16:E3:1F:94:45
Ethernet MAC Address 00:16:E3:1F:94:44


Line Mode G.DMT Line State Show Time
Latency Type Interleave Line Up Time 00:00:12:22
Line Coding Trellis Off Line Up Count 2

Statistics Downstream Upstream
Line Rate 2688 Kbps 448 Kbps
Noise Margin 23.9 dB 16.0 dB
Line Attenuation 29.0 dB 17.0 dB
Output Power 19.8 dBm 11.9 dBm


Interface Tx packets/Errors Rx packets/Errors
Tx bytes/Drops Rx bytes/Drops
Ethernet 1749/0 754/0
1467301/0 143334/0
Wireless 62942/1 54098/0
31907631/0 5011181/0
WAN 55121/0 64338/1
6765264/0 34093296/0





Ok - sorry its a lot but i wanted you to see everything mate - anything look dubious?
 
just noticed this:


Host Name MAC Address IP Address Lease Time
ts-bdd20c52bf39 00:16:E3:C5:76:A3 192.168.1.2 00:23:45:57
dellboy 00:08:74:3F:31:C7 192.168.1.3 00:19:06:08

WHO IS DELLBOY????!
 
Your SNR margin is abnormally high, though that isn't a bad thing in itself - it'll just limit the speed you get. Odds are your connection going up and down's prompted BTw to increase the target SNR margin to improve stability.

You do have wireless encryption (WPA/WPA2) enabled, right? :eek:
 
how do i check? ive been into the router and clicked on securtiy - this is what i get:


IP Filter Settings Help
This page allows you to specify the IP packet filtering rules to prevent unsolicited access from the Internet or limit the Internet access for computers on your network.

IP Filtering: Disabled Enabled

Select the direction to filter packets: Outbound traffic
Inbound traffic



Protocol Source IP addr Dest IP addr Port Range Allow
Start End

IP FILTERING IS SET AT ENABLED.
 
Wireless Basic Settings Help
This page allows you to configure basic features of your wireless network. You can enable or disable the wireless interface, hide the network from active scans, set the wireless network name (also known as SSID) and select the working channel.

Enable Wireless Network


Hide Wireless Network (Hidden SSID)
Wireless Network Name (SSID):
Channel:
Transmission Mode:
Transmission Rate:
Frame Bursting Mode: Disabled Enabled

Wireless User Isolation:



IDEAS?
 
no sorry mate - cant find anything like that - im using a BT Voyager 2110 router and cant find any settings other than the security tab which tells me that IP filtering is enabled!
 
Change it to WPA with a long string of number and letters as the passphrase, then change your wireless card to use the same.
 
hahahahhahahahah this is HILLARIOS - its half past ten on a friday night and AChmed just called me to see if my connection was ok!!!!?!?!?!?!?!?!? what the hell?!!! Apparently they are turning interleaving off - so i said, 'that probably wont do anything though so can you think of anything else that might fix it?' and he said....... wait for it....

'interleaving will be turned off in 24hours - you will then get good speed sir yes?

so i said:

'no, you dont understand, interleaving wont fix the problem, is there anything wrong at the exchange?'

he said,

'Interleaving will be turned off, so wait 24 hours and please make sure you are plugged into the master socket.

i said,

'well i dont know which is the master socket becuase i have the older looking line boxes'

he said,

'interleaving will be turned off in 24 hours'

i said, grrrrrrrrrrrrr and hung up./
 
fastwunz said:
sorry Toien - can you walk me thorough that - im going to set it to WAP-psk for HOME/SOHO and then what?
Click to expand...

It should ask for a passphrase. Type in something that's a mix of letters and numbers, and keep a note of it (in notepad or something).
When you save those settings, your wireless card should get kicked off. When you reconnect, it'll ask for a passphrase. Put in the one you've just set, and off you should go.
 
fastwunz said:
Statistics Downstream Upstream
Line Rate 2688 Kbps 448 Kbps
Noise Margin 23.9 dB 16.0 dB
Line Attenuation 29.0 dB 17.0 dB
Click to expand...


I think you should be able to get the full 8128kbps sync rate with those stats... I have 30db downstream and 15db upstream and I am connected at 8128kbps...
I'm not sure what would cause you to have such a high SNR and why you're sync isn't increasing any further - it must be a fault or something.

I can completely sympathize with what you are going through with BT technical support, they are hopeless. I just left BT and moved to Entanet, the support is MUCH better, as well as the speeds.
 
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