BT Broadband Capping?

lowrider007 said:
well i'm on bt broadband option 3, A while back an english bt broadband enginer told me that it does'nt matter what username or password you use anymore, many people know this but what allot of people don't know is when you change your user name or even a letter on your user name and log on again your issued with a different ip address, sometimes when I'm being capped I'll add a letter in my user name, log on again, get a new ip and sometimes I won't be capped anymore, strange I know.
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I was out on the lash last night, so didn't get a chance to try this.
Will give it a go tonight.

Cheers.
 
eric said:
And for the last 3 weeks I thought I was the only one with BT stress !
Fully agree with indian ' customer support ' comments , totally useless sums them up.
Speed has dropped and dropped , have been getting disconnected regularly for last 2 weeks but always fobbed off. Had them log a line fault 4 times , call backs assuming all ok but they are told it is not.
Finally ' believe it when it happens ' got an eng booked for tommorrow 1 - 6 pm so proberly turn up about 11am or not at all ?
Have got a 0800 for complaints now plus am writing twice a day to the complaints dept , emailing regularly too but no reply as yet.
:mad:
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complain to the CEO

http://www.btplc.com/Thegroup/Theboard/IanLivingston/IanLivingston.htm

firstname . lastname @bt.com ;)

you will get a reply. :)
 
I was on BT business previously being an option 3 customer, option 3 last year was great for me and then they started throttling so I switched to business with the reassurances that it was completely unlimited and I was unable to find anything in their T&C's at the time to contradict what they had said but about 3 months ago I started getting insanely low speeds and it was like from 5:30pm until 12am and it happened systematically at the exact same time for a week, however upon ringing they denied to have any throttling/traffic management system in place, so I called back a week later and I got an honest response and apparently if you do over a certain amount they start routing you through their traffic management systems until the month ends and you can begin the next month. I complained as any normal person would do and was told that it was in the terms and conditions however they weren't at the point of signing up and they lied to me and said they had been in place since August 2006, not being informative, just having a bit of a rant really. I hate BT and everything about them; they're liars and con artists with their foreign call centers and lack of knowledge about anything broadband related. If I had a quid for everything I've been told to replace my router and micro filters I would be rich, however I'm on ukfsn now and couldn't be any happier, 19.99 a month rather than 108.00 per quarter and it's absolutely flawless.
 
Dear Mr Moss,

Ian is on holiday so I am replying on his behalf. I am sorry that you have had this problem and I will ask our high level service team to investigate and contact you directly. Could you let me have a contact number for you?

Kind regards.

Sandra Machin
Assistant to Ian Livingston, CEO - BT Retail
Tel: 020 7356 6243
Mob: 07734 607112
email: [email protected]
address: B7K, BT Centre, 81 Newgate Street, London EC1A 7AJ

Who knows ?? prehaps the high level team speak and understand English ?
:rolleyes:
 
dude, thats a pretty good reply to be honest - and she is obviously english. I would expect that she was having a very good day!! and felt generous when she could have just left it - what with him being on hols and all!!!

Anyway - keep us posted, ive been running at 4meg all week but i rekon it will miraculously die again because its the weekend - and BT will deny all knowledge lol.

good luck!
 
well I've just came off the phine from the line faults dept who said switching interleaving off will sort *** profile ummmmm I said it wont so dont touch it at all!!!!! I said I wanted to have the *** bras profile reset so it was above 2mb, they again said interleaving woould sort it, again I said no!

The conversation continued with have U tried *** test sock, has an engineer been out & have U changed the filters, again I stated thsi has gone on for 3 months & I used to have a 4.5 + connection till may the 10th. The operator went dead quiet at this time & said please monitor it for 24/48hrs.... IDIOT! well ADSL24 have stated they can sort my bras profile & return my nice speed & it will cost less. I think BT have lost the plot now and BTR wholesale well are a bunch of W******* BT india mangled my line & now make excuses that I'm at fault... That saga continues.
 
You stand a much better chance with ADSL24 and Entanet of getting intelligent help from the support team, but they have no direct access to anything that lets them reset or change your profile nor does any other IPStream ISP.

So unless you get lucky and the line is marked for a fresh training period, it may take a little while to get things sorted through BTW.
 
Your broadband speed

We have tested your line to see what speed is available for you.

Our tests confirm that your line supports BT Total Broadband and estimate that you should be able to reach a maximum potential broadband connection speed of around 2 Mbps.



This is what BT wholesale say my line can get????

This is what my router states

ADSL Link Downstream Upstream
Connection Speed 6208 kbps 448 kbps
Line Attenuation 27 db 5.5 db
Noise Margin 9 db 23 db

BTW I have BT Vision & U need above 3mb to get it so how this? also I had a 4.5 mb stable rate prior to *** 10th may. Is this what we call a stuck profile?

can someone atleast tell me what has happened?


Kev!
 
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tipsy said:
Your broadband speed

We have tested your line to see what speed is available for you.

Our tests confirm that your line supports BT Total Broadband and estimate that you should be able to reach a maximum potential broadband connection speed of around 2 Mbps.



This is what BT wholesale say my line can get????

This is what my router states

ADSL Link Downstream Upstream
Connection Speed 6208 kbps 448 kbps
Line Attenuation 27 db 5.5 db
Noise Margin 9 db 23 db

BTW I have BT Vision & U need above 3mb to get it so how this? also I had a 4.5 mb stable rate prior to *** 10th may. Is this what we call a stuck profile?

can someone atleast tell me what has happened?


Kev!
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Basically, something happened to either you're router/modem or you're phone line which probably caused you're sync rate to dramatically drop, causing you're IP/BRAS profile to lower to 2MB.
When you're IP profile lowered to 2MB, the BT availability checker probably thought you're line could only support 2MB, which is why it is saying that now - but that is very unreliable to predict what speed you can get and this is one reason why.
The exact same thing happened to me when I switched ISP's. My IP profile was stuck at 2MB and BT availability checker said my line could only support 2MB - once my IP profile went back up to 7.2MB, so did the BT availability checker after aboout 7-10 days or so.
Ignore the BT wholesale checker, it is no use to you at all.

Take this BT speedtester and post the results: http://speedtester.bt.com/
It will say which you're IP profile is currently set to.
You're stats are pretty good and you are connected at 6.2MB, so if you're IP profile is stuck, it should eventually increase.

Are you using good quality ADSL filters on all you're phone sockets that are in use?
I suggest you follow this guide: http://www.dslzoneuk.net/socket.php
You can probably squeeze a little more speed out of you're line.
 
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Still all whinging about BT i see :p Does it help?

I can't handle the stress levels of having a one sided conversation with a total retard anymore - being taken through a series of pointless steps that only make them richer and leave me in pretty much the same position i was in before i called, oh but now i have to reconfigure my router all over again :o

JudgeC said:
Yes, I have sold my soul into BT slavery for another 12 months. I have been with them since ADSL was first rolled out and I have always found the service to be reliable and fast, until now that is.

I find it annoying and confusing, that I am synced at 8128kbs, have a profile of 2000kbs and get actual broadband performance that is barely equal to the 512kbs ADSL I had 6 years ago. This is hardly progress.
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Same here, pretty much :(
 
Im not sure what the craic is with BT..

when im at my dads i have to manage with te BT Homehub... i think its supposed to be 2mb...

but dear me.........................................................................
...........................................



..........................................


.........................................its slow!

Its really naff, always drops in connection and im forever having to switch my wireless off and on to get it going again.

I tried port forwarding for torrents which worked fine at first.. but then it just went dog slow again.

I cant wait to move into my new house for uni... not sure which internet provider to go for.. i want speed and reliability... or is reliability not a factor with anyone anymore
 
lemonkettaz said:
I tried port forwarding for torrents which worked fine at first.. but then it just went dog slow again.
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Torrents are always slow during the day, around 20-50k, although you usually have to wait till the evening to get 50k. After 1am any non-ie based download restrictions get released (for me) and i can get around 600k.

Something i have found to help speeds, is disabling upnp in the Hub

I came across a problem at a friends house recently where, when the internet was working, during the day it was doing speeds of over 8mb. She lives around 15miles from me and i live under a mile from the server, but my maximum speed is around 6mb.

On her profile it said she was only set up for 2mb (option 3). The problem was that she kept getting disconnected every 10 minutes or so.
Because her connection was so fast it meant the quality of connection very poor and her connection was having problems authenticating with BT's servers. Since they've slowed her connection down, its been fine
 
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Ive just had this with bt, :mad: though my cap wasnt that bad. :D For a crap reason. I've just gone over my dl limit by 1gb. My normal dl speed is around 450kb/s now its at 320kb/s not much of a cap but meh the connect is already crap. :(
 
Story update;
Eng came last Wed found line ok , went to exchange and changed some settings.Back up to 2 1/2 meg as was a month ago but still got a few days of stabilisation to go, line max is 3 anyway.
Anyway , the bill came on Monday [ had stopped my direct debit in disgust with 'customer service' . Took 90 mins of being passed around , disconnected x 2 and being put on hold before got someone who had an idea where I was coming from - wanted a reduction due to no bb fora month.
Emailed on hogh again and got this , so hopefully all will be ok in end.

Dear Mr Moss



Sandra Machin has passed me the e-mail you sent to her this morning and has asked me to reply to you on Ian’s behalf.



I can see from your original e-mail to Ian dated 2nd August that you have experienced significant problems with the Broadband connection and speeds and that your contacts with our Technical Helpdesk (THD) in India have not provided you with the resolution to the problem you were seeking.



Please accept our apologies for this and for the delay in restoring your Broadband. I am sincerely sorry that our THD in India has not been able to resolve this for you over a 3-4 week period. We have an internal system that is designed specifically to improve our customer service and our work internal processes; I will ensure your experience is reported back so it can be taken into account for the future.



Kiran in our UK THD has advised me he will be monitoring your BB speeds over the next 10 days (stabilisation period) and he will maintain contact with you in this connection.



Once the line has stabilised and the matter has been resoled for you, I will arrange a credit to your account for the period when your Broadband connection has been affected. In the meantime your latest bill has been suspended pending the outcome of the checks being carried out by our THD on your behalf.



I apologise once again for this disruption to your Broadband.



I will be in touch again on 17th August, after the stabilisation period and will continue to receive reports from Kiran on progress being made. Kiran will maintain contact with you regarding the technical aspects of your Broadband.



Kind regards



Bryan



Bryan Shotton

BT Complaint Manager

Executive Complaints Management Team
PPV Warrington Call Centre
110 Europa Boulevard
Westbrook
Warrington
WA5 5FZ
Tel: 0800 0232067

Fax: 01925 444978

email: [email protected]

Direct Line: 01793 594544
 
Don't believe a word, my issues have been going on for 3 months & the are into the 4th. I've had similar emails from high level customer complaints, bt wholesale email me on the odd occasion which is good as they tell me the fools at BT india keep cancelling orders for my line.

At the mo BT is on its last chance to sort the issue of line speed, capping & BT Vision, mainly due to being on nightshift. I re-contracted & got my line retrained GRRRRRRRRRRR I was fine but my line profile is lower. I had some good news though from BT Vision :D it works now & it was due to a QOS profile being stuck, lets hope this improves the line.

I hope U have more luck than me but if it continues just ring 0800 800 030 & ask for the mac code & more will get done or even get your mac & go to adsl24. BT has a week sort mine & I'm off :D got my recomended router a speedtouch 585V6 as U can adjust your snr to get a higher sync.

have fun!!!
 
Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5024 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3275 kbps


Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 5152 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 3190 kbps

They are still capping me at 3.5mb when you can clearly see i can get 5
getting sick of them tbh.
And i may as well phone jade goody up for support than phone india.
 
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C64 said:
They are still capping me at 3.5mb when you can clearly see i can get 5
getting sick of them tbh.
And i may as well phone jade goody up for support than phone india.
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in other threads, you recommned bt to people because of the free newsgroups? :confused:
 
and ? this is an issue with my line which was fine until the recent floods
what has me having my line go down
during the floods and having the ip profile not reset got to do with other bt customers?
are you trying to say i am a hypocrite? nope id still take this
3.5 meg stuck profile over virgins crappy capped at 1.2 meg peak
crap.
 
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