Soldato
It sounded BS but she was just reading from a script and at the end the only option she had left was 'please give it 10 days'.
BT/EE Full Fibre to the Home Services
- Thread starter EGuitarStar
- Start date
It sounded BS but she was just reading from a script and at the end the only option she had left was 'please give it 10 days'.
Soldato
A few devices connected to wifi but nothing was actually being used at the time.
I'll keep an eye on it over the next few days. She couldn't even check what speed I was receiving, apparently as it's 'only been installed yesterday', it wasn't even showing anything on her end to check. The only thing she had in her notes were '450 dl minimum expected speed'. Even that was news to me tbh, I'll probably switch to 300 if that's the speed I'm getting and save abit on the monthlys.
Will report back in 9 days time.
I had to show real restraint in getting the 150 rather than the 900. Being honest it just wasn't required, even with 4k streaming it's plenty fast enough to then download a game or whatever.
If you want to do a proper test plug straight into the ONT and do a speed test.
Soldato
Couldn't wait 10 days as a mate also confirmed its nonsense, it should be pretty much instant as others in here have shown.
Over the past few days my dl speeds over wifi vary between 50-350, and wired it varies between 70-500. Did a speedtest whilst EE were on the phone and got approx 350, he did say the fact the router is near the electrical meter could be the issue so I moved it as far as the wire allowed me and dl dropped to 70 on the next test. It really is very up and down but upload seems capped at 20 whereas he said it should be around 100. They're sending an engineer out this week to have a look.
I've had to pay VM an additional £50 for approx 20 days of service as the wait time to have this installed was a few weeks. My first bill is over £100 as it includes the engineers installation fee. So far its been a very expensive sideways step from VM.
Over the past few days my dl speeds over wifi vary between 50-350, and wired it varies between 70-500. Did a speedtest whilst EE were on the phone and got approx 350, he did say the fact the router is near the electrical meter could be the issue so I moved it as far as the wire allowed me and dl dropped to 70 on the next test. It really is very up and down but upload seems capped at 20 whereas he said it should be around 100. They're sending an engineer out this week to have a look.
I've had to pay VM an additional £50 for approx 20 days of service as the wait time to have this installed was a few weeks. My first bill is over £100 as it includes the engineers installation fee. So far its been a very expensive sideways step from VM.
Soldato
EE engineer came out today, waste of a callout tbh. I had my laptop already set and wired up, speedtest showed ~480 dl and ~20 ul. I told him it never goes above 20 ul and the dl varies from about 80-500 wired, and 30-350 wireless, uploads max out at 20. He said 'nothing I can do here, this looks capped from BTs side somewhere, Openreach need to look into this. No amount of tinkering here will fix that.' Oh, so pretty much exactly what I said to EE on the phone? He said yes, sorry I can't help you further, I'll escalate this for you and they should be out here soon. He wasn't here for more than 5 mins.
I rang EE immediately and they're now getting a BT engineer out tomorrow. She was keen to know exactly what troubleshooting todays engineer did, and I said nothing, he could see its capped. She said I'll have to report him, they aren't allowed to say that!?! Even though I think he's right she was insistent their may be a fault on the line somewhere and he should have used all his equipment and gone through various steps, all of which he didnt.
I rang EE immediately and they're now getting a BT engineer out tomorrow. She was keen to know exactly what troubleshooting todays engineer did, and I said nothing, he could see its capped. She said I'll have to report him, they aren't allowed to say that!?! Even though I think he's right she was insistent their may be a fault on the line somewhere and he should have used all his equipment and gone through various steps, all of which he didnt.
Soldato
I know I was the same. I ended up going with Sky as they offered me 150Mbps for a decent price but I was considering the higher speeds. Just couldn't justify the price.
I didn't think there would be any throughput plugging directly into the ONT?
Soldato
If he can see the ONT is connected at 1000mbps then there is very little he can do. It does look like a profile issue.
I'm currently with Sky (DOWNLOAD Mbps 43.86 UPLOAD Mbps 18.78) and the EE checker suggests I will get Fibre Plus "We estimate your line will be able to support download speeds between 55 Mb/s and 73 Mb/s and upload speeds of between 17 Mb/s and 18 Mb/s."
If they are installing fibre to my house why does the upload speed not see any improvements?
If they are installing fibre to my house why does the upload speed not see any improvements?
They aren't using fibre, they're using the exact same FTTC line you already use and you probably won't see any changes to speed.
I misread the OP
Soldato
Tbh he didn't even check that, he didn't really check anything. He just saw the speedtest I'd run on my own laptop and I explained it never goes above 20 ul and that it appeared capped to me, he agreed it was capped and just went on his way really saying he'll escalate it.
Soldato
My only gripe is sometimes they have non-tech people working in basic tech roles, therefore, they can only really read off a script which sometimes can have outdated information. Can happen with any company i suppose. Getting through to EE themselves has been very quick and its always been someone based in the UK and they have been doing what they can to help. A more senior engineer will be popping round today.
Dealing with VM regarding billing issues and incorrect charges put me off them for life.
Soldato
Openreach engineer came by today and was baffled as to why he was even sent out. He said 'our job is just to install the line and make sure it's working okay, which it is.' I explained the only issue was the speed and he said that's EE's problem to sort out. Spoke to EE on the phone after he left and they said it's Openreach who are essentially providing the service, they are the 'middle man'. The notes they received from the engineers visit just state line is active and working, they've sent it back to Openreach as unresolved and so another, yes another engineer is coming tomorrow. Wow.
Soldato
It's as if EE don't understand how FTTP works. If the ONT is connected at 1000mbps what are they expecting him to do.
A colleague had exactly the same with Vodafone. They kept sending Openreach out for poor WiFi speeds. It was the rubbish hub they provide, nothing to do with the line.
Soldato
So another Openreach engineer came out today, he actually rang me in the morning just to query the issue and I told him, its purely the speed, nothing else.
Anyway, he arrives a few hours later just as I'd got in from work. He has his own laptop to test speeds, and on his first test run he got a very low dl speed which baffled him. He changed the cable which goes from the ONT to the router, tested the line to see 'how much light is being lost' but everything seemed fine and he managed to hit 600 dl a few times. The site he was running had no measure of upload speed, fast.com or something like that, which they specifically use. Anyway, I showed him several runs on my laptop and he agreed uploads seemed to be capped at 20, he said the 600 dl should be the absolute minimum I get, not the max. Another engineer baffled. He rang his manager who I spoke too, he insisted the fault was EEs, in his own words, 'a software issue'.
I told him since EE can't see anything at all from their side in terms of my speeds can you just send them your notes so they understand the issue. He did this and EE have now escalated it to an outbound dept higher up who basically get involved if there have been two engineer visits inside 28 days without the issue being resolved. They 'have more power' apparently so I'll wait and see what they say.
Btw not sure if I made it clear earlier but none of the engineers have connected their laptop to the ONT box directly to test the connection, they simply check the line with some other small long device and say its fine.
Anyway, he arrives a few hours later just as I'd got in from work. He has his own laptop to test speeds, and on his first test run he got a very low dl speed which baffled him. He changed the cable which goes from the ONT to the router, tested the line to see 'how much light is being lost' but everything seemed fine and he managed to hit 600 dl a few times. The site he was running had no measure of upload speed, fast.com or something like that, which they specifically use. Anyway, I showed him several runs on my laptop and he agreed uploads seemed to be capped at 20, he said the 600 dl should be the absolute minimum I get, not the max. Another engineer baffled. He rang his manager who I spoke too, he insisted the fault was EEs, in his own words, 'a software issue'.
I told him since EE can't see anything at all from their side in terms of my speeds can you just send them your notes so they understand the issue. He did this and EE have now escalated it to an outbound dept higher up who basically get involved if there have been two engineer visits inside 28 days without the issue being resolved. They 'have more power' apparently so I'll wait and see what they say.
Btw not sure if I made it clear earlier but none of the engineers have connected their laptop to the ONT box directly to test the connection, they simply check the line with some other small long device and say its fine.
Soldato
This was escalated to a dept higher up in EE who rang me saying they need to chase it up with Openreach and get back to me. They did so today and my upload speed cap now seems to have been removed. From consistently getting 20 upload every time, on both wired and wifi, I now get between 100-115. Download seems to be between 450-550 so they want to send another engineer out just to try and sort/check the download speeds.
They have in the small print that minimum guaranteed dl speeds are 450 so I think thats how they will get around this one. Again, more than fast enough for my needs but still, its only 50% of the advertised 900!
They have in the small print that minimum guaranteed dl speeds are 450 so I think thats how they will get around this one. Again, more than fast enough for my needs but still, its only 50% of the advertised 900!
Soldato
I’ve been on mine for 10 days or so now, and I must say, I’ve very happy with the service.
It’s the best stability I’ve ever had, and everything just feels snappy due to the low ping.
Only problem is, my Series X, plugged directly into the router, won’t download any quicker than about 350Mbps. Steam will hit about 890
It’s the best stability I’ve ever had, and everything just feels snappy due to the low ping.
Only problem is, my Series X, plugged directly into the router, won’t download any quicker than about 350Mbps. Steam will hit about 890