BT Infinity & FTTx Discussion

groen said:
BT manage to give incompetence a whole new definition.
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No, unlike Virgin, BT are trying to get everyone the best speeds possible on their line. If this was virgin they would just throttle connections to solve it. At least give it 10 days since the 80/20 upgrade then judge BT on their service.
 
Spenty said:
No, unlike Virgin, BT are trying to get everyone the best speeds possible on their line. If this was virgin they would just throttle connections to solve it. At least give it 10 days since the 80/20 upgrade then judge BT on their service.
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Actually when i was on virgin 20mbit, virgin upgraded me for free to 50mbit and i did not even need to jump through hoops or sign a new contract. Just done within 5 mins.
 
Well BT has really **** up my Infinity upgrade, despite they saying I could get 69Mb, I'm still on 37Mb,even profile is still 38Mb, but the upload has gone up to 5.2Mb from 4.5Mb , but it say my profile is now 20Mb up from 10Mb.

Downloading now takes ages, router or modem have also have decide to play up, wireless has died & ethernet sockets are dead.:mad:

Got a engineer due next week to sort out the mess.
 
groen said:
I call BT up, get through to sales because the automated voice phone system sucks. Woman does understand what i am trying to say, ends up hanging up on me. Typical, so i call back, get through to a friendly guy who says i need to speak to customer options. Transfer me through, i wait 10 mins on hold. Reception picks up. Start again, give my details ask me why i am phoning and he argues with me as he thinks i should speak to sales, i tell him sales just told me to speak to customer options. He transfers me to customer options, wait 30 mins on hold. I hang up.

BT i just hate them. I want to get the free upgrade, but BT are already starting **** by saying my contract started after the 3 month free, so if i eventually get through to someone who is capable of doing something, i will probably, break my internet, end up with an additional 12 months on my contract and who knows what else, have to ask myself if it is worth the extra bandwidth.
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I called them up on their sales number on the website from my mobile, waited a few minutes, talked to some irish girl for a few minutes and it was done. :p The next day i had my profile changes :cool:
 
I am pretty sure i read/heard about a problem with the 1.4gb download freeze somewhere, i think it was to do with firmware on the router. Try upgrading the firmware on your hub.

When i was having problems i looked in to firmware on the hubs and there was a release that had the same problem you are describing.
 
Can't seem to get above 60Mbit, yet my friend round the corner is on 75Mbit :(

Where abouts do we see what we're syncing at? I'm thinking it could be an internal network issue!

Do we need to unlock the modem for it?
 
DirtyJester said:
Doesn't sound like it, when I check mine it gives me 77.43 Mbps.

What date did BT give you?
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Should have been done by Sunday/Monday. The guy in the call centre assures me we have been upgraded but I'm sure he doesn't know what he's talking about.

Is there a twitter account or a forum that the BT engineers respond on?
 
ShortWarning said:
Should have been done by Sunday/Monday. The guy in the call centre assures me we have been upgraded but I'm sure he doesn't know what he's talking about.

Is there a twitter account or a forum that the BT engineers respond on?
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I had the same issue where I was supposed to be upgraded on Monday. I rang BT on Wednesday and spoke to a lady who said that the system said my upgrade had been done, but it may take 10 days to stabalize. I explained that my upload speed had gone up but my download had stayed the same and she immediately knew what was the issue and adjusted the down speed to 80mb (system was showing 40mb) which she says should have been changed as part of the upgrade. She said this was not the first call she received about this and it fixed the issue. I suppose it just a case of getting though to the right person.
 
Been upgraded today.

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With QOS still enabled.

Is there any negative impact to turning QOS off?
 
Chris1983 said:
Is there any negative impact to turning QOS off?
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Not that I've experienced, it's been off for the past week or so here, also switched off pestering firewall, letting my DIR-655 take care of it. Had a nightmare trying to setup SSH until I thought ... maybe the OpenReach modem was blocking it, and it turned out it was.
 
Im getting Infinity installed next week, Im a bit concerned about the modem being next to the master socket, as that is visible when you enter our living room. The missus doesnt exactly want a beige box with green flashing lights anywhere that is visible...

Has anyone had any luck with moving the master socket to another location? I cant move it to another extension socket as the only other one is next to our bed, which is probably even worse! ;)

Ideally, Id like both the modem and router hidden behind our TV cabinet, which is in the other corner of the same wall as the current master socket, about 4 metres away. This is where our current aerial and 2 Sky feeds come in, so would be nice to have everything in one place. I know they do a data extension kit, but isnt this for the modem<->router connection? In which case, Id just be moving the router to behind the TV and leaving the Modem next to the current master socket?
 
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