BT Infinity & FTTx Discussion

Ev0 · 16 Feb 2015 at 23:21

May have already been covered in the thread but it's a bit of a monster now so will ask again

Is there a way to get the connection password out of the HH5?

My folks had unbeknownst to me decided to upgrade their office connection to infinity (yay they spent money on IT stuff for a change), without realising that the 'boxes' that plug into the 'internet' aren't just interchangeable and that their existing DrayTek router was in some way configured for their network.

So I have a new 2860n I can use for them no problem, and have their username to stick in on the connection details but not the password. Looks as though they would have been sent it many moons ago in the post but they don't have the letter anymore, so is there a way to get this off the already configured HH5?

ci_newman · 17 Feb 2015 at 10:03

Infinity doesn't use a password, just a generic username AFAIK.

Some older threads out there suggest that you need to assign a VLAN tag of 101 to the PPPoE connection too.

Scottland · 17 Feb 2015 at 10:04

They do for business I think though?

Cooners · 17 Feb 2015 at 10:26

I set a 2850 up on BT infinity 2 days ago (must be almost the same) password was just WELCOME1 and yes if your using VDSL directly into it you need the VLAN tag of 101 (may need to update routers firmware).
http://www.draytek.co.uk/archive/kb/kb_vigor_v2850_setup.html

Westyfield2 · 17 Feb 2015 at 10:43

Scottland said:
They do for business I think though?

Correct. They email you the details when you sign-up.

Network login name *******@hg**.btclick.com
Network login password ********

If you've ordered static IP(s), they email you them too.

Set the router to PPPoE, using the details provided.
Assuming you either didn't choose a static IP, or you only chose one static IP, you just set the router to DHCP. If you've got multiple static IPs then you need to do that manually.

Scottland · 17 Feb 2015 at 11:02

BT Business should provide the details to you though, they do allow 3rd party routers so will be able to give you the details.

Simps · 17 Feb 2015 at 14:22

Again today it did the same. 3 days in a row now at the same time(ish)

13:31:03, 17 Feb. ( 37.950000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
13:30:43, 17 Feb. ( 18.230000) System start
13:30:43, 17 Feb. ( 18.220000) Boot reason: watchdog reset
13:26:03, 16 Feb. ( 37.460000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
13:25:43, 16 Feb. ( 17.900000) System start
13:21:00, 15 Feb. ( 35.290000) System up, firmware version: 4.7.5.1.83.8.204 (Type A)
13:20:41, 15 Feb. ( 15.940000) System start
13:20:41, 15 Feb. ( 15.940000) Boot reason: watchdog reset

Ev0 · 17 Feb 2015 at 14:42

Westyfield2 said:
Correct. They email you the details when you sign-up.

Network login name *******@hg**.btclick.com
Network login password ********

If you've ordered static IP(s), they email you them too.

Set the router to PPPoE, using the details provided.
Assuming you either didn't choose a static IP, or you only chose one static IP, you just set the router to DHCP. If you've got multiple static IPs then you need to do that manually.

Have done the VLAN tag thing and followed the setup steps for Infinity on the Draytek site, it's purely the password I'm missing no static IP involved.

Looks like I need to tell my folks they need to contact BT to get their password as they've not got the letter/email anymore, have the one with the username in but not the separate one they send with the password. This was sent a long time ago though when they initially signed up for their business ADSL a fair while ago.

Uncle_Gravy · 17 Feb 2015 at 15:02

Ok, 6 days with Fibre and last 2 days I've been getting random drop outs, which then turn into constant drop outs when It comes back online and see's a hint of usage.

Help.

Simps · 17 Feb 2015 at 17:00

I have connected my old Openreach modem back to my HH5 now. People have reported a better and more stable connection.
I know it does not mean a lot but my ping has dropped and speed increased slightly on the speedtest.net site.
Will see how it goes.
My HH5 is still dropping my 5Ghz connection all the time so I have disabled that.
Also the connection strength on the 2.4Ghz wifi goes up and down like a ***** draws

Jez · 17 Feb 2015 at 19:02

Wow, i just switched from my TalkTalk "super router" over to an unlocked good old fashioned Huawei HG612.

Its miles better, attainable is up by over 10mbit from 78mbit to 88mbit, connection speed up by 5mbit which puts me back at the full 80/20 up from 75/20

Westyfield2 · 17 Feb 2015 at 20:05

Is the HG612 still considered the best modem?

And are there any version differences?

I'm on a Huawei 288 cabinet and could do with getting a standalone modem.

Scottland · 17 Feb 2015 at 20:07

Pretty much, the ECI ones are a pain to unlock. I think the 3B is the latest one, keep an eye out on ebay, you can get them really cheap if you wait for one.

Jez · 18 Feb 2015 at 09:35

I was advised to get a 3B when i bought mine, it seems absolutely excellent.

It is also very handy to have a separate modem meaning that you dont need to drop the DSL connection when you mess about with your LAN, it can sit there separately never going down regardless of what you do.

Scottland · 18 Feb 2015 at 10:02

I've got one coming, so fingers crossed I'll get my 10-15meg sync speed back from the ECI!

stoofa · 18 Feb 2015 at 10:32

I had the HH3 & White modem combo which worked fine for me. I was offered a HH5 for £50, and as the wireless was supposed to be better and it was an all in one unit, I purchased.
Swapped it out (correctly, making sure to power everything down cleanly so that DLM wouldn't kick-in) and initially all was well.
HH5 connected and gave me the 74/18 connection I've been used to seeing.
Within a few days I was getting random drop-outs, and within a week or so my once stable and fast connection was an unstable 48/12 connection.

Eventually I managed to get BT to reset my profile (a lot of hassle getting them to come out and do that) but the same thing happed. Started off fast but got progressively slower, which I'm sure was due to drop-outs.

I then moved back to my HH3 and white modem combination. Within 2 weeks my connection was back to 74/18 and that is where it's been ever since and where it is right now, with no drop-outs.
BT say there are no issues with the HH5's, but the difference between the devices for me was massive.

When I complained to BT they gave me £50 credit into my BT account and told me I could keep the HH5 - which I did, but it sits hidden in a draw whilst the older kit still works as it should.

Jez · 19 Feb 2015 at 07:49

Aftra raving about the HG612 yesterday it appears to have completely mullered my line

DLM kicked in, lost sync a few times, interleaving applied, down to 60mbit

Bloody DLM

kitch9 · 19 Feb 2015 at 09:47

Jez said:
Aftra raving about the HG612 yesterday it appears to have completely mullered my line

DLM kicked in, lost sync a few times, interleaving applied, down to 60mbit

Bloody DLM

Yup I think to not get any type of Interleaving on Infinity 2 you need to be synced at the full 80mb and still have a SNR well over 6 so the line is mega stable.

I you sync below 80mb you can assume you are synced at a SNR of 6 and DLM is watching your error count like a hawk and will always tend to be cautious and apply at least 8ms of Interleaving.

It becomes a toss up if you are getting around 50-60mb download speeds as it worth going down to Infinity one which is capped at a speed of 40mb so therefore your SNR will be high and DLM will put you on fast path due to the increased stability on the line or the stick with the higher speed but extra latency.

Jez · 19 Feb 2015 at 09:54

To be honest anything under around 30-40ms is absolutely imperceptible to me, I am not sure why people get hung up over latency (although I do not play any computer games)

I'd always take the bandwidth

With any luck I will gradually inch back up, I was at a "stable" 70mbit prior to messing around with it all.

ubersonic · 19 Feb 2015 at 10:09

Jez said:
To be honest anything under around 30-40ms is absolutely imperceptible to me, I am not sure why people get hung up over latency (although I do not play any computer games)

Indeed, whenever somebody tells me that they can tell the difference between a 0.02 second delay and 0.04 second delay I always think of this scene from Transformers: