BT Infinity & FTTx Discussion

On Holiday · 26 Dec 2016 at 17:58

You'll be provided with a Fibre Modem and a BT Homehub. You can ditch the homehub and connect your own router to it with no issues.
You can set up dynamic DNS if you router supports it though.

Kol · 26 Dec 2016 at 18:08

Not anymore, you get the homehub 6 which has the modem built in now. Or at least I did. Though I had my Openreach modem from my time with TalkTalk which works perfectly with my own router.

Pop on eBay and buy an Openreach modem. It's much more flexible.

APM · 26 Dec 2016 at 19:51

Thank you gents.

APM · 26 Dec 2016 at 19:53

My VM line rental saver expires in Feb sometime and the way VM have been hiking their prices every year now with no added benefits to me makes the TopCashBack BT offer look quite attractive.

Is there anything else I would need to know about BT,do they have anything against P2P for example?

KIA · 27 Dec 2016 at 16:57

APM said:
do they have anything against P2P for example?

No. http://bt.custhelp.com/app/answers/detail/a_id/47278/~/traffic-management

Caged · 27 Dec 2016 at 17:06

I had a firmware update a couple of weeks ago which left my Hub 6 needing a power cycle and about 15 minutes before it sprang back into life. Then another one on the 21st which caused no issues at all - it rebooted overnight at some point.

It does seem to be rapidly improving - the UI is more responsive, BT Wi-Fi actually activates now, some of the UI bugs have been cleaned up. It's definitely one of the better ISP-provided pieces of kit.

Hyburnate · 27 Dec 2016 at 17:21

woppy101 said:
Because sky hugely underestimated max speeds so your speed has to go stupidly low before they will do anything about it, hence the reason I have just gone to BT after 10 years with sky broadband/fibre. My max speed according to sky was 45mb where as everyone else had it down as 65-80, I synced at the full 80 for 2 years until all of a sudden I lost 20mb one day, sky wouldn't do a thing because I was still 15mb above my "Max" speed, so that was my cue to leave and get a better deal with bt. £36 per month (with any time calls) ) £130 Quidco cash back and a £100 gift card

I think they're generally just crap at getting things fixed. I'm meant to be on the 38 package but get about 19. They can't be bothered to fix it

MissChief · 27 Dec 2016 at 17:56

Hyburnate said:
I think they're generally just crap at getting things fixed. I'm meant to be on the 38 package but get about 19. They can't be bothered to fix it

It's not necessarily about the package, but your line length from the cab. What does http://dslchecker.bt.com say about your line? You may need to use the address checker.

Hyburnate · 27 Dec 2016 at 18:16

MissChief said:
It's not necessarily about the package, but your line length from the cab. What does http://dslchecker.bt.com say about your line? You may need to use the address checker.

It's not that either, it was fine and then as the cabinet became more populated it got progressively worse. Pretty sure it's just crosstalk... Oh and the line was stable too, so it's not instability, the copper is new too as the house is 2years old

Modem help
Modem Status Connected
Traffic Type

TM
Line Rate - Upstream (Kbps):9995
Line Rate - Downstream (Kbps):20000
IPv6 Loopback Address

bremen1874 · 27 Dec 2016 at 18:37

If you're only getting 19Mbps on that connection something is broken or misconfigured. There's no way that it could be expained away as a crosstalk issue, you aren't even getting close to the most pessimistic impacted speed.

The fact that the downstream is pegged at exactly 20000 makes it look like the line may have been incorrectly banded.

Have you asked any of your neighbours what they're getting? At least one of them must have a VDSL connection.

Swifty55 · 27 Dec 2016 at 19:08

There's a fault somewhere. It needs fixing, so request an Openreach Engineer...

Hyburnate · 27 Dec 2016 at 19:24

Swifty55 said:
There's a fault somewhere. It needs fixing, so request an Openreach Engineer...

Have done, spoke to sky, they spoke to BT, BT came out but they got no report or something. The crosstalk hypothesis was due to it being a little more 'rough' than that before, however, I agree after looking at the sync speed it probably is a fault.

I do want something slightly quicker so may upgrade, need to give them a ring but I really can't be doing with 1st line such as "disconnect all of your devices" as it's clearly an issue prior to demarcation.

Swifty55 · 27 Dec 2016 at 19:32

Hyburnate said:
Have done, spoke to sky, they spoke to BT, BT came out but they got no report or something. The crosstalk hypothesis was due to it being a little more 'rough' than that before, however, I agree after looking at the sync speed it probably is a fault.

I do want something slightly quicker so may upgrade, need to give them a ring but I really can't be doing with 1st line such as "disconnect all of your devices" as it's clearly an issue prior to demarcation.

Have you tried the test socket, etc?

I would contact Sky and insist on an engineer visit.

Hyburnate · 27 Dec 2016 at 19:46

Swifty55 said:
Have you tried the test socket, etc?

I would contact Sky and insist on an engineer visit.

You see that's where it gets interesting... There was a building contractor faceplate fitted, BT were not keen on changing it for some reason (I wasn't here) there is infact no test socket.

Caged · 27 Dec 2016 at 20:00

How old is your house?

Hyburnate · 27 Dec 2016 at 20:03

Caged said:
How old is your house?

2 years

Caged · 27 Dec 2016 at 20:27

Might be old enough to have a grey box outside it where the line comes in, though I think they gave up on that when FTTC launched.

It's strange that you even got a line activated as BT would have had to hook their cable up to something, and that shouldn't be a socket provided by the builders. Obviously the explanation of "they couldn't be bothered" is a possibility here.

Hyburnate · 27 Dec 2016 at 20:52

Yep still got the entry point - Might give them a ring tomorrow providing they're open.

Caged · 27 Dec 2016 at 20:58

Your test socket is in that grey box then.

Hyburnate · 27 Dec 2016 at 21:01

Caged said:
Your test socket is in that grey box then.

Pfft, it's cold outside. That's what I pay line rental for