BT Infinity & FTTx Discussion

bremen1874 · 3 Mar 2017 at 15:22

That's not how I'd read chris.tarry85's post.

He appears to be saying (and it would make sense) that if you cancel the broadband due to the price increase they can't hold you to the contracts on the linked services. If they did you'd have to keep on paying a significant amount for a service you can't use.

If you keep the broadband then you're accepting the price increase, and there's no reason why they would let you out of the contract for BT TV (where AFAIK the terms haven't changed).

chris.tarry85 · 3 Mar 2017 at 19:59

bremen1874 said:
That's not how I'd read chris.tarry85's post.

He appears to be saying (and it would make sense) that if you cancel the broadband due to the price increase they can't hold you to the contracts on the linked services. If they did you'd have to keep on paying a significant amount for a service you can't use.

If you keep the broadband then you're accepting the price increase, and there's no reason why they would let you out of the contract for BT TV (where AFAIK the terms haven't changed).

Correct, you have to cancel the element with the price rise - this then enables you to also cancel any other services without penalty

SuperOwl86 · 3 Mar 2017 at 21:23

I have canceled my BT just wondering if I need to send back the HH5 and YouView box?

antijoke · 3 Mar 2017 at 21:50

SuperOwl86 said:
I have canceled my BT just wondering if I need to send back the HH5 and YouView box?

Shouldn't have to. Are you moving to another provider or to cable?

SuperOwl86 · 3 Mar 2017 at 23:22

Moving to EE fibre plus within the next couple of weeks.

chris.tarry85 · 4 Mar 2017 at 07:45

SuperOwl86 said:
I have canceled my BT just wondering if I need to send back the HH5 and YouView box?

You are under no obligation to, but they will send letters, emails etc. that make it look like you are.

One is even entitled "You need to return your kit", its only when you read it that is says it is optional.

I presume they save a bucketload by refurbing and reusing them.

I'd keep the youview box to use for Freeview and whack the HH5 on eBay!

SuperOwl86 · 4 Mar 2017 at 08:38

I dont think I even have the HH5 box anymore. The YouView box is of no use since for some reason cant pick of a signal it just be the aerial but we have the sat box anyway.

Phil Gr · 7 Mar 2017 at 21:33

I have replaced my HH5 with a HG612 and a Ubiquiti USG and all appears to be working fine,

Just a question, my USG is reporting that the HG612 Lan1 to USG WAN connection speed is 10/100 is this correct ?

Also as I have the HG612 operating as a modem only is there anyway to get my line stats?

Thanks in advance

Phil G

Kol · 7 Mar 2017 at 21:48

Phil Gr said:
I have replaced my HH5 with a HG612 and a Ubiquiti USG and all appears to be working fine,

Just a question, my USG is reporting that the HG612 Lan1 to USG WAN connection speed is 10/100 is this correct ?

Also as I have the HG612 operating as a modem only is there anyway to get my line stats?

Thanks in advance

Phil G

That's correct. The port on the FTTC modems is only 10/100mbit. Mines the same and the first thing I googled when I saw an orange instead of green light on my Edgerouter.

Phil Gr · 7 Mar 2017 at 21:49

Kol said:
That's correct. The port on the FTTC modems is only 10/100mbit. Mines the same and the first thing I googled when I saw an orange instead of green light on my Edgerouter.

Thank You

bremen1874 · 7 Mar 2017 at 23:56

Phil Gr said:
Also as I have the HG612 operating as a modem only is there anyway to get my line stats?

Unlock it and connect to the second LAN port. It's not difficult and the instructions and resources used to be easy enough to find.

opethdisciple · 8 Mar 2017 at 21:19

What are BT doing at around 1am?

My router in the last few weeks has dropped connection and done a reboot twice always around 1am. Usually it's when they push firmware updates, but I've checked recently and it hasn't been that.

the-evaluator · 9 Mar 2017 at 08:49

I've had quite a few drops at 1am too of late.

APM · 9 Mar 2017 at 09:22

I've got infinity connected and the router up and running,so no guest wireless networks on a BT router then?

pcfarrar · 9 Mar 2017 at 09:41

Phil Gr said:
Also as I have the HG612 operating as a modem only is there anyway to get my line stats?

Replace the HG612 with a Draytek 130 modem, you'll get better performance, and easier to access the stats.

V_R · 9 Mar 2017 at 09:43

Isn't 1am when any DLM changes take place or something? I'm sure I've read that somewhere before....

ChrisD. · 9 Mar 2017 at 09:54

pcfarrar said:
Replace the HG612 with a Draytek 130 modem, you'll get better performance, and easier to access the stats.

You won't get better performance, they'll be similar but in some cases the HG612 actually performs better.

pcfarrar · 9 Mar 2017 at 10:02

ChrisD. said:
You won't get better performance, they'll be similar but in some cases the HG612 actually performs better.

Performs better on all the infinity lines I've installed them on at work, consistently syncs 5-7 mb faster.

ChrisD. · 9 Mar 2017 at 10:09

Not on my line at home, it's usually the same or a little worse. There's been improvements with firmware releases recently.

There's a bit of chat about it on TBB and other FTTC forums.

Jez · 9 Mar 2017 at 10:11

Still not seen my noise margin target move, currently sat at 6db