BT Infinity & FTTx Discussion

crazypete00 · 26 Feb 2017 at 19:24

ye thats the one i have. for some reason mine came with a small battery backup for it aswell.

Caged · 26 Feb 2017 at 20:21

You don't have the HG612, you have an Openreach ONT.

Caged · 26 Feb 2017 at 20:24

Daaaavvveee said:
My year is nearly up now with BT Infinity 4 (300mb) looking online it seems its around £52 to recontract with phone line for 18 months, anyone had any luck haggling it down and for only 12 months?

You can try, but nobody else is that bothered with supplying FTTP despite whinging constantly about how BT need to lay fibre everywhere in order to remain competitive. So you have very little competition, and I assume BT (retail) know this.

Daaaavvveee · 27 Feb 2017 at 10:56

Caged said:
You can try, but nobody else is that bothered with supplying FTTP despite whinging constantly about how BT need to lay fibre everywhere in order to remain competitive. So you have very little competition, and I assume BT (retail) know this.

Yes, no-one else can offer us any service..... I love the fact I still have to pay for a phone line also

crazypete00 · 27 Feb 2017 at 11:18

Daaaavvveee said:
Yes, no-one else can offer us any service..... I love the fact I still have to pay for a phone line also

ye it's annoying they still charge line rental. even though i have FTTP i also still have my copper cable connect with 8mb DSL. quite handy having a backup line

crazypete00 · 27 Feb 2017 at 11:18

Caged said:
You don't have the HG612, you have an Openreach ONT.

sorry i thought they were the same thing. they look the same however on closer inspection they are different

Daaaavvveee · 27 Feb 2017 at 11:20

crazypete00 said:
ye it's annoying they still charge line rental. even though i have FTTP i also still have my copper cable connect with 8mb DSL. quite handy having a backup line

I don't have any copper at all, just the fibre cable

Daaaavvveee · 27 Feb 2017 at 11:21

They are going to be charging me £51.49 as the best deal they can do, that's for 300 down and 20 up.

18 month contract, hopefully going to get a 12 month one

maj · 27 Feb 2017 at 15:35

I too have had the letter regarding price increase. I moved into my first home in September and am already onto my second supplier in BT. Probably get some flack for this but tempted to just stay put rather than dealing with the hassle of moving supplier for a third time.

Columbo · 27 Feb 2017 at 19:21

My contract was up beginning of March and I had the letter regarding price increases.
My Infinity 2 package was going up from £33 to over £50 so I gave them a call and they didn't even attempt to keep me after many years of loyal service. They literally offered me nothing to stay other than some crap half price BT Sport offer, so I've moved to EE which went live last Friday.

Guess BT aren't interested in retention and need to recoup the Premier League costs somehow.

Ev0 · 27 Feb 2017 at 19:59

Columbo said:
They literally offered me nothing to stay other than some crap half price BT Sport offer, so I've moved to EE which went live last Friday.

Guess BT aren't interested in retention and need to recoup the Premier League costs somehow.

Which is funny as BT own EE

Columbo · 28 Feb 2017 at 08:42

Ev0 said:
Which is funny as BT own EE

Yeah never thought about like that tbh honest. I guess their offerings clearly aren't integrated yet.
By moving to EE I've got a 9mb speed increase, 5gb Data boost on my phone, £137.50 quidco cashback and maintained my current price so well happy.

ChrisD. · 28 Feb 2017 at 10:21

How did you get so much cashback? Did you take TV services or are they paying more than Topcashback?

faceman123 · 28 Feb 2017 at 10:53

hey ppz, any news of FTTP expansion from bt?

Columbo · 28 Feb 2017 at 12:35

ChrisD. said:
How did you get so much cashback? Did you take TV services or are they paying more than Topcashback?

No just 76mb Fibre Plus and Phoneline for £32.50 p/m.
It was an offer via quidco when I ordered it on 10th Feb but it's actually gone up to £150 now for all new Fibre Plus customers.

ChrisD. · 28 Feb 2017 at 12:37

Thanks.

The1nonly1 · 28 Feb 2017 at 15:02

Not sure if this is correct thread but it's to do with BT. I have Infinity 1 with them and BT TV. I had the email about price increase and I want to cancel my TV package only. I phoned them and asked to cancel but I was told I would be charged early termination fee to do this as the price increase is only on broadband. Is that correct?

ChrisD. · 28 Feb 2017 at 15:04

Yes, you can usually only cancel the part of the contract which has had the increase without incurring a penalty.

The1nonly1 · 28 Feb 2017 at 15:11

Thanks. I wasn't too sure on this.

crazypete00 · 28 Feb 2017 at 16:32

anyone know if i have FTTP from BT (only infinity 2) can i move to another supplier and retain my FTTP? Sky are offering some good deals with broadband and SkyTV