BT Infinity & FTTx Discussion

Completely dead now. Thank god there's a nearby BT Wifi hotspot I can use.

Smart Hub has been solid orange for several hours now. BT Engineer coming on Thursday, the next available appointment.
 
BT's website finally acknowledges again that I can get FTTC but no G.fast for me it seems. :(

Also, even with a £120 gift card and £90 cashback, they are more expensive than Plusnet's standard price. Amazes me that they have so many customers, it's not like their customer service is any good either!
 
DragonQ said:
BT's website finally acknowledges again that I can get FTTC but no G.fast for me it seems. :(

Also, even with a £120 gift card and £90 cashback, they are more expensive than Plusnet's standard price. Amazes me that they have so many customers, it's not like their customer service is any good either!
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Partly I suspect because it is just easier to have all the services bundled under BT and to be fair when it works it just works with BT with overall a much lower chance of anything going wrong than the average alternative - the problem is when it does go wrong they have some pretty ineffective customer support that you more often than not have to escalate to the top of the company to get fixed even when its a relatively trivial to fix issue.
 
Rroff said:
Partly I suspect because it is just easier to have all the services bundled under BT and to be fair when it works it just works with BT with overall a much lower chance of anything going wrong than the average alternative - the problem is when it does go wrong they have some pretty ineffective customer support that you more often than not have to escalate to the top of the company to get fixed even when its a relatively trivial to fix issue.
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BT Sport might be a good incentive but even that isn't free any more. I don't agree about stuff "just working", all 3 ISPs I've been with have been about the same in this regard. All of them have to contact Openreach when there's an issue.
 
Requested a survey for FTTPoD :)

Even if it's £2k or so that's an investment I don't mind making given how much our household rely on the internet e.g. streaming, cloud backups etc
 
EVH said:
Requested a survey for FTTPoD :)

Even if it's £2k or so that's an investment I don't mind making given how much our household rely on the internet e.g. streaming, cloud backups etc
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I'd be tempted to do the same if I was adamant I'd be in my property long-term. £2k is nothing to secure a top 1% internet connection for the foreseeable future.
 
EVH said:
Requested a survey for FTTPoD :)

Even if it's £2k or so that's an investment I don't mind making given how much our household rely on the internet e.g. streaming, cloud backups etc
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Out of interest, what are your current alternatives? :)
 
Jez said:
Out of interest, what are your current alternatives? :)
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FTTC at 50Mb is what I currently receive with a line length of approx 500M. Not within the Virgin catchment and unlikely to ever be.

DragonQ said:
What if you move? Do you plan on staying in your house for many years?
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I've got solar panels with a 25 year FIT agreement which pays me £1500-2000 a year so I don't really plan on going anywhere but if I was going to move anywhere I'd want to build again and would make internet access a requirement of the purchase i.e. not moving in to the sticks and expecting FTTP.
 
Got my FTTPoD pricing back!

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The wrong side of £30,000
 
kindai said:
Got my FTTPoD pricing back!

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The wrong side of £30,000
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I hate the way with BT progress is so rigid and usually you get a massive jump in prices and/or performance but then nothing for years until another massive jump - I suspect out of the blue FTTPoD price will suddenly get slashed at some random point for no apparent reason but then the whole setup will stagnate for years on end sliding behind progress until another massive jump at random.
 
The discount scheme is ridiculous, basically it doesn't included "passed" premises as it states, it covers houses in your street that would then be classed as FTTP enabled by them cutting into the connection at your install point. I got "8" added, despite the physical fibre running past over 120 houses.
 
EVH said:
Requested a survey for FTTPoD :)

Even if it's £2k or so that's an investment I don't mind making given how much our household rely on the internet e.g. streaming, cloud backups etc
Click to expand...

kindai said:
The discount scheme is ridiculous, basically it doesn't included "passed" premises as it states, it covers houses in your street that would then be classed as FTTP enabled by them cutting into the connection at your install point. I got "8" added, despite the physical fibre running past over 120 houses.
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Hey there,

Where abouts did you request your survey?

Thanks :)
 
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