BT Infinity & FTTx Discussion

So I'm guessing it's perfectly fine to keep your existing FTTC services running until the FTTP is up and running? It seems to be a totally unconnected product, with it requiring a new line.
 
ic1male said:
So I'm guessing it's perfectly fine to keep your existing FTTC services running until the FTTP is up and running? It seems to be a totally unconnected product, with it requiring a new line.
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Indeed you can, I swapped from sky to bt, id ordered on the 3rd August and because bt had originally said 2nd sept for my FTTP I was able to keep my fttc with sky until then, on the 2nd sept when it the FTTP couldn't go ahead the sky cancellation was to far along and was unable to be stopped, BT dont offer FTTC as a temporary service, if I wanted FTTC I would have to cancel my FTTP order and take out a whole new order for the FTTC (which I was told would then slow my FTTP down)

Edit : missed a sentence out typing on my phone
 
ChrisD. said:
Are you wishing you went with Zen then? I guess BT can only relay what Openreach tell them.
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Zen was £60 for 300Mbps, BT £50 for 500 when i signed up. Your right both are reliant on Openreach but from past experience Zen actually care about their customer service whereas bt have missed all their updates and miss-communicated multiple times, the whole thing seems a bit of a mess tbh.

A neighbour has been told they aren't starting work on it till the 30th now, i'm still waiting for my monday morning call back :mad:
 
Siliconslave said:
Zen was £60 for 300Mbps, BT £50 for 500 when i signed up. Your right both are reliant on Openreach but from past experience Zen actually care about their customer service whereas bt have missed all their updates and miss-communicated multiple times, the whole thing seems a bit of a mess tbh.

A neighbour has been told they aren't starting work on it till the 30th now, i'm still waiting for my monday morning call back :mad:
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To be honest, I would just go with the email the CEO route now, both BT and Openreach.
 
After missed appointments and many hours on hold to BT, my parents FTTP installation was completed today.

Before:
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After:
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Even though they don't do much online they've already noticed the difference as a Facetime call to family member in Ireland was significantly better.
 
The upload was very variable, sometimes it'd sync at 6Mbps, sometimes significantly lower. It's a fairly new fault, one that started after FTTP was ordered so we didn't bother even trying to get it sorted. It was an odd one though, the downstream was fairly stable but upstream really wasn't. Not a fault I've seen before.

As part of the FTTP install they've been moved to digital voice so the copper line (which has had numerous faults on it over the years) is redundant.
 
I forgot to say, Openreach installed a smaller ONT, I assume it's a Nokia unit but didn't look. It's physically smaller than the Huawei ONT I've got in my house and it doesn't have a telephone socket on the bottom.
 
Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they can’t get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb
 
woppy101 said:
Got another OR engineer coming out in a week(6th in 3 years) as I lost another 5mb off my speed mid week, started at 80mb 3 years ago now down to 60, got my first helpful CS agent though, she has put it into the notes that I can leave penalty free if they can’t get my speed back, cheeky gits even have even knocked off 10mb of my acceptable range was 78-55mb in feb now down to 65-50mb
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This will most likely be linked to the cabinet being near capacity and crosstalk between the lines on FTTC. I am on ~59mbps down and ~19/20mbps up whereas 6 odd years ago we could get the full 79mbps down without problems.

Thankfully I'm moving into my new flat soon and put in an order a few days back for 500mbps FTTP with Trunk Networks :D . Couldn't quite justify the 900mbps package for a single user (and the extra few quid pushed it just above my budget).
 
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