I was supposed to have fibre installed tomorrow, Ive been in a debate with Bt a few times.
Openreach keep saying they need to do external works before they can schedule the install, I say its done, its just the install needed.
So the story was, ordered fibre middle June, a couple of days later openreach turned up to pull fibre cable. Couldnt get it through and trying to use the existing phone cable to pull the fibre they snapped it. The fixed this as a temp fix and legged it saying it needed major civils.
A couple of days later another openreach guy came who looked and asked if I was sure they were openreach as they made a right mess, I confirmed they were. He dug out properly and found the builders by the looks of it had punctured the duct and it had filled with material. He disconnected the phone line, sorted the duct, pulled the "blue rope" through and left. Really nice guy and seemed really competent.
A few days later again another guy appears says were these open reach guys to make this mess, I said yep. He pulled the fibre and a new phone line, connected both up in a new box outside, "customer service point"
He said your good to go just need the cable run round to where your inside box will be when your switch date comes.
BT keep saying openreach say they need to do civils, I keep saying no but they wont have it. I have another visit scheduled but thats 3 weeks off. Then an install date a week later. I guess I just have to wait, but my expectation from what guy 3 said is there is nothing to do so hopefully at that point they say ok done.
When it comes to install day I assume they bring a new fibre cablke back out of the box to the end location for the modem. Guy 1 (although I am dubious to trust him now) said that can be anywhere within reason. I assume the modem needs power so hopefully they will be fine with my first floor office.
Ahs anyone had a similar location installed? My master socket is in the middle of the house in a silly location so I pray they dont want to try to pull a cable there!
I'll have to remember the "never pay more than a new customer" line.
