BT Internet Sucks

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My dad works for BT, so we get it free, but nonetheless, the 'fair usage' policy is a load of crap.

Our family used 99 gb last month and have had it restricted which apparently does not cause the connection to drop (but it does to ours), it is merely supposed to slow it down.

So I have to call barely intellgiable idiots in India every time who go through the same questions, every month, who obviously cannot read their own notes they should have.

I cannot believe anyone through choice would use BT. Dire.
 
Can't be worse than Demon Internet. On the unlimited 8Mb package, if we exceed the 50GB "fair usage" download limit we are restricted to 128Kbps for 30 days, what a joke.
 
My dad works for BT, so we get it free, but nonetheless, the 'fair usage' policy is a load of crap.

Our family used 99 gb last month and have had it restricted which apparently does not cause the connection to drop (but it does to ours), it is merely supposed to slow it down.

We're with BT and use on average 60gb a month, but we get restricted every couple of months. Do you know what the amount allowed per month is by any chance?
 
It is highly likely that even if you were paying the normal £20 or whatever it would be by downloading 99GB per month you are making them a loss every month so they probably don't care. And by phoning up Tech support they will never make money on you now so they care even less.

The problem with broadband is people want it cheap and good. The price of ADSL has plummeted in recent years. Quality and cheap price aren't a common combination.


However when they advertise it as "Unlimted" etc when in reality it isn't I agree that is totally atrocious behavior and OFCOM is working on it as we speak.
 
Can't be worse than Demon Internet. On the unlimited 8Mb package, if we exceed the 50GB "fair usage" download limit we are restricted to 128Kbps for 30 days, what a joke.

I'm on Demon and I've never come up against anything that draconian...I seem to get restricted to about 2mb if I hit the ceiling, which is fair enough really.
I'm switching to Be soon tho cos they've just activated my exchange, but I've certainly no complaints with Demon.
 
BT sucks, I’ve just cancelled mine. I spent a whole 5 hours one Saturday arguing about why my connection (4Mb) was only working at around 1.5Mb. They remotely logged onto my machine to run a speed test and only got 0.3 Mb. At this point they tried to blame in on my machine or my router (which they supplied), at which point I said I have 5 machines at home and they could try any one of them. They finally said it must be a problem at the exchange and said they'd send some one to take a look.

Two months later it's still the same and I've had enough. Cable broadband is the only way forward.
 
you're getting it free, stop complaining you have no right to.

It's a free country so yes he does. Besides, it's not "free", it's part of the package of working for bt, so he's working for it and should expect something decent.

Bt are disgraceful, they traffic shape like no tomorrow to try to squeeze as many people on the line as possible, resulting in 30KB/s download speeds.

I would hazard a guess that there is probably about 10 people in the whole world who have legitimate use of 99GB of data on a residential connection.

If you read the first post he said family. 99GB / 4 = 24.75GB each.
 
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I have used BT for the best part of 3 years and apart from a small hiccup when moving home, I have never had an issue with them.

I do my downloading between 11pm - 8am and with 3 machines in the house, 1 of which is always downloading stuff in the early hours, we have never been capped. We must have hit 90+Gb some months but never suffered.

The other plus side is being literally a 1 min walk from the Exchange so we rarely get anything below a 7.5mbit connection.

Many ISP's will cap you if using you're bandwidth heavily between 8am - 11pm.

Just stop using Pornhub. ;)
 
Does your dad working for BT mean you have to use them.? What's stopping you from changing providers if you want?

That was my first thought as well?

I also get my internet access free of charge through my employers, luckily they dont really enforce their FUP at the moment.

If it came down to it and I was receiving problems which i couldn't fix then I wouldn't hesitate in switching providers - dont get me started on foreign call centres tho :mad:
 
I would hazard a guess that there is probably about 10 people in the whole world who have legitimate use of 99GB of data on a residential connection.

With BBC iPlayer, 4OD, Youtube, Gametap, Sky On Demand - it's very very easy these days to run up a lot of data transfer.
 
Makes me so glad that i use Virgin Media. (Though it does have its bad points.) I just love the fact that some companies understand unlimited is exactly that, unlimited...
 
I would hazard a guess that there is probably about 10 people in the whole world who have legitimate use of 99GB of data on a residential connection.

The FUP also applies to their 'Business Connections'.

I know someone who used BT ADSL up until a couple of weeks ago, when they realised they sere being hit with major packet loss. Upon contacting BT they were told that they were 'heavy users' and had been throttled.

Apparently their average monthly usage (up and down) was approx 120GB. There may have been the odd TV episode in there, but most was email/SSH/webpanel admin.
 
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