Can connect to network but not internet? help!

Van Hellseek · 23 Aug 2011 at 20:15

My landlord got sky phone, internet and TV installed yesterday. And I can connect to the wifi network from my laptop, but web pages just display "Server not found".

What might the problem be?

(I already tried resetting the router)

bremen1874 · 23 Aug 2011 at 20:19

Type ipconfig /all at the command prompt and post the results.

Van Hellseek · 23 Aug 2011 at 20:35

bremen1874 · 23 Aug 2011 at 20:57

Nothing obviously wrong there.

Try nslookup bbc.co.uk at the command prompt to see if DNS is able to resolve.

TNGL · 23 Aug 2011 at 21:01

Sure you haven't got any proxy settings configured in IE? Also, how quickly does it reply with "Server not found"? Is it a matter of a few seconds, or is it instant?

LizardKing · 23 Aug 2011 at 21:02

Any proxy settings setup in IE?

23JMZ07 · 23 Aug 2011 at 21:11

Looks like your router is relaying DNS, turning that off can help sometimes.

Can you ping 4.2.2.2?

If you can then try entering in the DNS addresses manually instead of relying on the router to handle it.

Van Hellseek · 23 Aug 2011 at 21:17

bremen1874 said:
Nothing obviously wrong there.

Try nslookup bbc.co.uk at the command prompt to see if DNS is able to resolve.

Sure you haven't got any proxy settings configured in IE? Also, how quickly does it reply with "Server not found"? Is it a matter of a few seconds, or is it instant?

I use firefox and I don't know how to configure proxy settings. :confused:

Can you ping 4.2.2.2?

How do I find out? :confused:

bremen1874 · 23 Aug 2011 at 21:18

DNS isn't resolving. Can you log into the router?

Van Hellseek · 23 Aug 2011 at 21:23

bremen1874 said:
DNS isn't resolving. Can you log into the router?

I wouldn't know how tbh.

If it requires a password all I have is the information on the base of the router.

bremen1874 · 23 Aug 2011 at 21:24

you can find the router by entering http://192.168.0.1 into your browser. The login information may still match what's on the router's label.

Should have asked, how are you posting on here at the moment?

TNGL · 23 Aug 2011 at 21:34

Have you tried manually setting the DNS settings on the adapter? Try 8.8.8.8 (Google's Public DNS) for the preferred DNS Server.

Just skip to "Here's How":
http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

Van Hellseek · 23 Aug 2011 at 21:41

bremen1874 said:
you can find the router by entering http://192.168.0.1 into your browser. The login information may still match what's on the router's label.

Should have asked, how are you posting on here at the moment?

I can't get the username password right now. I'll try to get it from my landlord in the morning and post back here when I have it. (I'm currently connecting from my '3' usb dongle).

Tingle said:
Have you tried manually setting the DNS settings on the adapter? Try 8.8.8.8 (Google's Public DNS) for the preferred DNS Server.

Just skip to "Here's How":
http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

Thanks but those instructions are for win7 and I'm on XP.

TNGL · 23 Aug 2011 at 21:43

Van Hellseek said:
Thanks but those instructions are for win7 and I'm on XP.

XP Tutorial:
http://support.microsoft.com/kb/305553

bremen1874 · 23 Aug 2011 at 21:47

If you can't login to the router there's only a limited amount you can do.

To check that there is actually a WAN connection there to use try ping 212.58.241.131 at the command prompt and make sure you get a reply.

If you do then hardcoding the DNS should help in the short term, but it is just papering over the cracks.

Van Hellseek · 23 Aug 2011 at 21:58

bremen1874 · 23 Aug 2011 at 21:59

It looks like your router isn't connected to the Internet.

Van Hellseek · 23 Aug 2011 at 22:01

bremen1874 said:
It looks like your router isn't connected to the Internet.

Is that something that's fixable at my end, or do I need to contact sky about it?

TNGL · 23 Aug 2011 at 22:03

Have you tried making sure everything's plugged in to the router? No loose wires or anything?

Also, I would've thought it would be your landlord's responsibility to contact them.

Van Hellseek · 23 Aug 2011 at 22:06

Tingle said:
Have you tried making sure everything's plugged in to the router? No loose wires or anything?

Also, I would've thought it would be your landlord's responsibility to contact them.

Yeah it all seems to be plugged in correctly. Two green lights on the front, one for power and I assume the other is to indicate connectivity. :confused:

(just guessing though)

As for the landlord it's kind of a live-in landlord, more of a housemate. Yeah it's his resposibility, but things would get done a lot faster if I do them myself.