Hi guys,
This is becoming frustrating. I am trying to order Sky Fibre. The problem isn't fibre specific though and would apply equally if I was trying to order any of the Sky DSL products.
Sky appear reluctant to allow me to order Fibre because the checker says I cannot get any Sky services. This is true, the checker does say this. But won't offer me ANY broadband services - no Sky LLU and not even Sky Anytime (Which uses the BT IPStream network and surely anyone can get that).
They think 'my line isnt compatible'.
I think the checker conflicts with the fact I am on O2 LLU. My line is with BT. My exchange is enabled for Sky LLU Which whilst I appreciate isnt really related to the fibre product does conflict with the fact they appear unable to even offer a basic ADSL service.
How do I get past this? This is hugely frustrating. I'll also lose the £50 Quidco cashback if I dont order online. Sigh.
They've offered a few suggestions so far, mostly along the lines of 'Why not cancel your phone line and your broadband entirely and sign up from scratch with a new number' which seems like a completely ridiculous solution.
Arghghgh! Any ideas?
This is becoming frustrating. I am trying to order Sky Fibre. The problem isn't fibre specific though and would apply equally if I was trying to order any of the Sky DSL products.
Sky appear reluctant to allow me to order Fibre because the checker says I cannot get any Sky services. This is true, the checker does say this. But won't offer me ANY broadband services - no Sky LLU and not even Sky Anytime (Which uses the BT IPStream network and surely anyone can get that).
They think 'my line isnt compatible'.
I think the checker conflicts with the fact I am on O2 LLU. My line is with BT. My exchange is enabled for Sky LLU Which whilst I appreciate isnt really related to the fibre product does conflict with the fact they appear unable to even offer a basic ADSL service.
How do I get past this? This is hugely frustrating. I'll also lose the £50 Quidco cashback if I dont order online. Sigh.
They've offered a few suggestions so far, mostly along the lines of 'Why not cancel your phone line and your broadband entirely and sign up from scratch with a new number' which seems like a completely ridiculous solution.
Arghghgh! Any ideas?