Car purchase gone wrong….

teenwolf said:
Don't have anything changed yourself they will not honor any return or fix of the vehicle after that.
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At no point has anything been touched/will be touched, or changed by anyone for any reason.

Both mechanics have simply done a visual inspection and given an opinion.
 
Finance mech to report back to the finance company then. Back to the dealer, car not fit for purpose. Hopefully refund without having to go via small claims, even if you do, finance company to pay you your refund regardless? Not sure about this last point.

What always amazes me about this situatios is how the dealers are experts in hiding issues - I guess they're good at it because it is their day job and they do things like keep petrol low in car so you can't take it for a long test drive etc. I've seen them hide things from worn bearings to paint blemishes that come out after a wash.

The automotive industry seems to be full of dodgy ****s.
 
Update,

So the finance company just called and after viewing the inspection report, they’ve ruled in my favour.

Basically the report from the inspector said that fumes actually coming from the turbo unit itself, combined with the fault code, meant they’d have to physically remove and inspect the turbo and associated components, it’s very much a significant fault.

They also decided that the fault would have been present or developing at the point of purchase.

So they’re going to handle the rejection and it should be a formal process that doesn’t really require anything from me…

Glad they ruled in my favour though, I was starting to stress out like hell over this..
 
What a load of hassle for something you bought to be reliable.

All dealers are the same, dont give two hoots about the customer.

I'm glad they ruled on your favour and rightly so!
 
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Wizzkidy said:
All dealers are the same, dont give two hoots about the customer.
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I'll be brutally honest, if the dealer had called that morning and said "Sorry the car broke Mr Screeeech, if you want to return it - no problem I understand" I'd have still been happy and given him good reviews on google etc. He'll have more than enough contacts who can sort the turbo out, get it all fine and sell again - it's really no skin off his nose...

But the fact he tried to tell me that a: The car couldn't have had a fault, followed by b: we don't believe there is a fault, and finally c: you can't return it, you've signed paperwork. It just annoys me really, I've had to spend £600 on hire cars - which I still need to claim back from somewhere when this is over.

Thankfully the finance company are giving me a courtesy car for a couple of weeks, until they can get the XC90 off my drive, and the finance unwound - so I can swap out into the new vehicle..
 
Finance company probably has more legal leverage / deeper pockets than the garage, so moral may well be use a finance company (could you get insurance as a private purchase)

guess we won't know what feedback the garage give when they have the car back in their possession on a lift, with full visibility, to know if it was the aforementioned jubilee clips/turbo pipe - for want of a nail.
they can put it back on the forecourt (market still rising?) once the fix is made,
in their defence they don't know how the car covered the 500miles, you can imagine how someone might drive a 'sports' car.
 
jpaul said:
Finance company probably has more legal leverage / deeper pockets than the garage, so moral may well be use a finance company (could you get insurance as a private purchase)

guess we won't know what feedback the garage give when they have the car back in their possession on a lift, with full visibility, to know if it was the aforementioned jubilee clips/turbo pipe - for want of a nail.
they can put it back on the forecourt (market still rising?) once the fix is made,
in their defence they don't know how the car covered the 500miles, you can imagine how someone might drive a 'sports' car.
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Finance company is also legally obligated and has the resources to make stuff happen.
 
jpaul said:
guess we won't know what feedback the garage give when they have the car back in their possession on a lift, with full visibility, to know if it was the aforementioned jubilee clips/turbo pipe
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Yeah it definitely wasn’t a hose, the guy checked all the hoses and clips, you could physically see exhaust fumes blowing out of the top of the actual turbo casing.

In any case it doesn’t really matter what the garage finds when they get it back. The finance company say that they always have to use an independent inspector appointed by a third party, to prevent bias - that’s how they make their decision.

Otherwise the garage could get it back, fix it then say there’s nothing wrong with it, and the charade would never ever get resolved.
 
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Wizzkidy said:
What a load of hassle for something you bought to be reliable.

All dealers are the same, dont give two hoots about the customer.

I'm glad they ruled on your favour and rightly so!
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Have to say the Nissan dealer up the road from me has been good so far albeit not cheap but generally not crazy expensive. Though whether I'd get the same service if I didn't spend so much money with them who knows. They'll give me reduced labour rates on some stuff, will volunteer to source cheaper non-genuine parts where applicable, last car I bought from them put new discs and pads and changed a few other things despite having like 20% life left - which many dealers wouldn't, etc.

They messed up and didn't MOT the truck when I had it in for multiple things - knocked £10 off the MOT and going to collect vehicle to do it.
 
Rroff said:
Have to say the Nissan dealer up the road from me has been good so far albeit not cheap but generally not crazy expensive. Though whether I'd get the same service if I didn't spend so much money with them who knows. They'll give me reduced labour rates on some stuff, will volunteer to source cheaper non-genuine parts where applicable, last car I bought from them put new discs and pads and changed a few other things despite having like 20% life left - which many dealers wouldn't, etc.

They messed up and didn't MOT the truck when I had it in for multiple things - knocked £10 off the MOT and going to collect vehicle to do it.
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A dealer fitted non genuine parts?? Wow.
 
Screeeech said:
Another update,

The broker who set the whole thing up called earlier, apparently they've laid out the situation to the dealer and the dealer has agreed to accept it back.

So hopefully, there should be a truck turning up soon to take it away :)
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Great. Does make me wonder how much more difficult this would have been without broker and finance company involvement.
 
EvilRob said:
Great. Does make me wonder how much more difficult this would have been without broker and finance company involvement.
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It depends on the dealer, if the dealer is happy to just accept a return - then yes, the finance company makes it more laborious because you have to go through their process.

However, if the dealer decides to not accept a return, then the finance company have a lot more power because they know all the processes and do it all the time. I think they also have some additional legal clout, because it's techically their money - but I'm not 100% sure of the differences, but they can force things through much quicker and easier, against a dealer which simply doesn't want to do anything.

In my case, if I'd have paid cash and the dealer didn't want to entertain a refund - I'd have to have trailed it back to him at my cost (180 miles), then raised an money claim online case (online small claims court). Because it's for more than £10k, it might take the best part of a year to get decided, even if it's an open and shut case.
 
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