I like the way the driver has put the box down with the damage hidden and as far as possible from the person opening the door. He knew that box was wrecked or pilfered.
CPU Missing On Arrival
- Thread starter Yami
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I like the way the driver has put the box down with the damage hidden and as far as possible from the person opening the door. He knew that box was wrecked or pilfered.
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I can see this getting bigger as time goes on as more people order online.
You mean the waiting time?
At this point i'm not sure what to do. It's taking the **** a little now in my opinion.
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The thing is your contact is with OCUK why are they not sorting you out. Chasing DPD is then totally their problem.
I'd let them know a date on which you would like an outcome then get in contact with your bank for failure to deliver what you have paid for.
It's what I'd expect from any company, I recently had two huge panes of glass delivered £180 each one was scratched, phoned up they ordered another immediately no asking me to wait while they reclaim the money from the courier.
I'd let them know a date on which you would like an outcome then get in contact with your bank for failure to deliver what you have paid for.
It's what I'd expect from any company, I recently had two huge panes of glass delivered £180 each one was scratched, phoned up they ordered another immediately no asking me to wait while they reclaim the money from the courier.
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No I mean more stuff going missing if they know they can get away with it.
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A bank might be able to refund you until it's investigated. DPD should be investigating a refund too as it's theft of a parcel. OcUK probably can't do too much unless DPD give them answers.
Now id get back in touch and say you'd like either a refund or replacement within such a period or you'll be getting on touch with your bank.
At the end of the day OCUK are the only ones that have failed, of they suspect you of lying that again is up to them to prove. Why else would they delay.
What are you going to do if DPD come back saying it was delivered perfectly. Are you going to leave it at that?
What ever outcome you want tell them that's what you want now.
So Overclockers basically hit me with, the weight was fine when it was leaving OC and the weight was fine at the DPD warehouse.
4.9 You shall report any damage or shortage to the Supplier in writing within 2 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the Supplier’s satisfaction that such damage occurred in transit, the Supplier will refund, repair or replace such goods free of charge to you.
As this was reported outside of this time period there is nothing more we can assist with.
I've asked for the weight information so i can pass it onto my bank.
4.9 You shall report any damage or shortage to the Supplier in writing within 2 working days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the Supplier’s satisfaction that such damage occurred in transit, the Supplier will refund, repair or replace such goods free of charge to you.
As this was reported outside of this time period there is nothing more we can assist with.
I've asked for the weight information so i can pass it onto my bank.
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Wow. That’s shocking. I’d be talking to trading standards/bank and asking for it to be escalated to someone senior at OCUK.
I mean esp. at Xmas many boxes will to be opened till Xmas day esp. for a child/teen bought by parents.
I have gotten into the habit of opening everything within 5mins of me getting handed it, obviously I cannot test every part till later esp. if waiting on other parts.
I think I will video my RTX 3090 opening esp. as DPD but cannot fit/test it for a few days due to some changes to case/cables needing done.
I have gotten into the habit of opening everything within 5mins of me getting handed it, obviously I cannot test every part till later esp. if waiting on other parts.
I think I will video my RTX 3090 opening esp. as DPD but cannot fit/test it for a few days due to some changes to case/cables needing done.
Did you get this sorted out yet? The contract is between Ocuk and DPD, you shouldn't need to go running around trying to prove anything.
T&Cs do not overrule the law of the land. They can put 4.91 you must wear a Trump mask while reporting any damage, it's fake news, sadly many people fall for it.