Crashing while in game on a new system (some advice please guys)

switcheHHH · 23 Feb 2015 at 09:29

Hi all.

Hoping to get some suggestions on my issue, so let me get to it.
I have a brand new setup, so naturally I have a fresh OS install (Windows 7 in this case)

Basically I am experiencing crashes only while in game, the computer locks up entirely and I cannot do anything which forces me to do a manual restart.

I was using a 520W but I changed it out for my 750W, the issue is still there but does not happen as often as it did with the 520W.

My Rig is as follows:
Mother board: Asus M5A99X PRO R2.0 AMD 990X DDR3 ATX (Socket AM3+)
CPU: AMD Piledriver FX-8 Eight Core 9590 Black Edition 4.70GHz (Socket AM3+)
Graphics: EVGA GeForce GTX 960 SSC 2048MB GDDR5
RAM:DDR3 8gig, 1333mhz
PSU: Antec Trupower Blue 750W

Because of the way the computer freezes/locks up I am unable to provide any blue screen logs, no dumps are being done when this happens, so I am only able to give you what I am experiencing first hand.

I appreciate any suggestions/solutions and any discussions on what I think the issue is.

Thanks for your time in advance!

-switch

andybird123 · 23 Feb 2015 at 09:43

Are you overclocking anything?
It could be anything to be honest, mobo, cpu, gpu or ram

You could run a memtest to check the ram, and something like prime to check the cpu, and maybe heaven to check the gpu, you could also try the gpu in another machine if you know anyone else with a PC

VincentHanna · 23 Feb 2015 at 09:55

Run Asus RealBench for 15 minutes whilst using a HW Monitor program to check your temperatures.

Asus Realbench will stress the CPU and the RAM and you can see if anything is getting too hot.

switcheHHH · 23 Feb 2015 at 10:16

andybird123 said:
Are you overclocking anything?
It could be anything to be honest, mobo, cpu, gpu or ram

You could run a memtest to check the ram, and something like prime to check the cpu, and maybe heaven to check the gpu, you could also try the gpu in another machine if you know anyone else with a PC

Not overclocking anything.
I have already checked the hardware, I have had no issues but I can do that again tonight.

VincentHanna said:
Run Asus RealBench for 15 minutes whilst using a HW Monitor program to check your temperatures.

Asus Realbench will stress the CPU and the RAM and you can see if anything is getting too hot.

It's 100% not overheating I can assure you of that.
idle temp of CPU is 4C when in a high end game its not exceeding 35C
idle temp of GFX is 20C when in a high end game its not exceeding 40C
But I can check this again when I get home.

Marine-RX179 · 23 Feb 2015 at 10:18

What kind of temp is your FX-8 Eight Core 9590 Black Edition 4.70GHz hitting during gaming? It might be overheating without very capable CPU cooler...

switcheHHH said:
It's 100% not overheating I can assure you of that.
idle temp of CPU is 4C when in a high end game its not exceeding 35C
idle temp of GFX is 20C when in a high end game its not exceeding 40C
But I can check this again when I get home.

Idle temp means nothing...it's is keeping load temp under control that's important.

Just to let you know, although your CPU is at "stock" clock, it is actually the same chip as the FX8350, with a factory overclock of +700MHz...so I would imagine the temp under load would be as high as a heavily overclocked 8350, and could easily pulling over 200W-250W when under load.

For 8350, generally one would need "good" CPU cooler for around 4.50GHz, but for 4.60GHz and beyond, "very good" CPU cooler would be required.

switcheHHH · 23 Feb 2015 at 10:42

Marine-RX179 said:
What kind of temp is your FX-8 Eight Core 9590 Black Edition 4.70GHz hitting during gaming? It might be overheating without very capable CPU cooler...

Idle temp means nothing...it's is keeping load temp under control that's important.

Just to let you know, although your CPU is at "stock" clock, it is actually the same chip as the FX8350, with a factory overclock of +700MHz...so I would imagine the temp under load would be as high as a heavily overclocked 8350, and could easily pulling over 200W-250W when under load.

For 8350, generally one would need "good" CPU cooler for around 4.50GHz, but for 4.60GHz and beyond, "very good" CPU cooler would be required.

This is the cooler I have.
http://www.overclockers.co.uk/showproduct.php?prodid=HS-018-CS&groupid=701&catid=2330&subcat=2342

Well I don't think the load is struggling, what would be the best program to monitor it with?

Also I am using MSI afterburner for my GPU fan, would that be causing an issue as I've heard that MSI overclocks stuff without you knowing. I went through all the settings in MSI, I have nothing set to overclock.

Marine-RX179 · 23 Feb 2015 at 11:20

switcheHHH said:
This is the cooler I have.
http://www.overclockers.co.uk/showproduct.php?prodid=HS-018-CS&groupid=701&catid=2330&subcat=2342

Well I don't think the load is struggling, what would be the best program to monitor it with?

Also I am using MSI afterburner for my GPU fan, would that be causing an issue as I've heard that MSI overclocks stuff without you knowing. I went through all the settings in MSI, I have nothing set to overclock.

I use CoreTemp (thought people might have other recommendation). You could download prime95 for stressing your CPU to 100% while seeing how the temp is on the fly on CoreTemp.

VincentHanna · 23 Feb 2015 at 11:51

Idle temp of 4°C? You must be reading the wrong value.

No CPU would idle at 4°C unless it had liquid nitrogen to cool it or something.

varkanoid · 23 Feb 2015 at 11:54

VincentHanna said:
Idle temp of 4°C? You must be reading the wrong value.

No CPU would idle at 4°C unless it had liquid nitrogen to cool it or something.

Thats what I thought too.

switcheHHH · 23 Feb 2015 at 12:12

VincentHanna said:
Idle temp of 4°C? You must be reading the wrong value.

No CPU would idle at 4°C unless it had liquid nitrogen to cool it or something.

I could be looking wrong but that's what everything is telling me.. lol

mmj_uk · 23 Feb 2015 at 12:18

Try underclocking your FX9590 to 4.6ghz and see if that fixes it.

VincentHanna said:
Idle temp of 4°C? You must be reading the wrong value.

No CPU would idle at 4°C unless it had liquid nitrogen to cool it or something.

AMD sensors aren't really all that accurate, especially at idle.

Davedree · 23 Feb 2015 at 12:24

VincentHanna said:
Idle temp of 4°C? You must be reading the wrong value.

No CPU would idle at 4°C unless it had liquid nitrogen to cool it or something.

It's an algorithm that becomes reliable over 40c.

switcheHHH · 23 Feb 2015 at 12:49

mmj_uk said:
Try underclocking your FX9590 to 4.6ghz and see if that fixes it.

AMD sensors aren't really all that accurate, especially at idle.

I am fairly green to over/under clocking as I have never really needed to do it, could you possibly guide me through the process?

First of all I am going to download Prime95 and Asus realbench and post the results.

VincentHanna · 23 Feb 2015 at 12:56

When you use Asus Realbench, change the memory test from the default (4GB) to 8GB as well

sprite1275 · 23 Feb 2015 at 13:18

You can't trust them CPU temps. There completely wrong. Does it say the same temps in BIOS.

switcheHHH · 23 Feb 2015 at 13:49

Ok I'm going to go off track here...

if.. i was using a PCI-E 3.0 graphics card in a ....PCI-E 2.0 port, would that cause the problem I am having.

VincentHanna · 23 Feb 2015 at 13:55

No, should run fine.

Same wattage AFAIK.

AlamoX · 23 Feb 2015 at 14:25

i had the same issue, and it was because of the ram.
the mobo used to run my ram which is 1600mhz and 1.65Volt, underclocked and undervolted to 1333mhz and 1.5Volt, when i reseted the voltage, the PC became more stable.
but in the end i changed the ram altogether and got 1.5v, not a single crash for couple months now.

cheesyboy · 23 Feb 2015 at 14:29

Have you got the latest bios?

9590 isn't officially supported on that board. And, though I would imagine it should still function, that could be why you're getting wonky temps being reported.

mmj_uk · 23 Feb 2015 at 14:34

switcheHHH said:
I am fairly green to over/under clocking as I have never really needed to do it, could you possibly guide me through the process?

You need to reduce the multiplier to 46 and disable turbo.

imo FX9590 should have never made it to mass consumers, it's clocked too close to the limits of the silicon and puts undue stress on motherboards - most of them are only physically designed for the power draw of 125W TDP CPU's and anything more is effectively overclocking.

switcheHHH said:
First of all I am going to download Prime95 and Asus realbench and post the results.

Stress tests might actually be more stable than games because the CPU won't be able to boost to 5ghz.