Crashing.

Jayke

Jayke

Jayke

Associate
Joined
3 Jan 2014
Posts
170
My computer has been working fine since I first built it, all of a sudden I am getting random crash's, the computer does not blue-screen it just freezes forcing me to manually restart the computer.

I have literally no idea what could be doing this, at first I thought it was my copy of windows so I re-installed with another copy I had, it's been working fine for day's and now all of a sudden the same problem arises.

Computer Specifications

Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
8.00GB RAM
Gainward GTX 780
Windows 7 Home Premium

Attempted Fix's

- Freshly installed Windows 7

Now I have no idea where to start, you guy's were very helpful in helping me build/purchase my PC, so I can only think you know what your talking about.

Event Viewer Logs

I am positive this is what the problem is, as it matches the time/date of the crash's exactly on two separate occasions.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-01-24T17:12:46.904002500Z" />
<EventRecordID>6302</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Jayke-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>
 
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Well if you have done the reinstall its unlikely to be software so its time to narrow down the hardware.

First - pull out and reseat RAM and GPU and any other PCIE cards, leave them out and the power off (unplug the kettle lead) for about a min then boot up with just a stick of ram no GPU and add bits until you get crashing again.

most of the time its a RAM issue and often just reseating will cure it, ofc it could be your GPU either way your going to be under warranty so no worries.
 
Gav_881 said:
Well if you have done the reinstall its unlikely to be software so its time to narrow down the hardware.

First - pull out and reseat RAM and GPU and any other PCIE cards, leave them out and the power off (unplug the kettle lead) for about a min then boot up with just a stick of ram no GPU and add bits until you get crashing again.

most of the time its a RAM issue and often just reseating will cure it, ofc it could be your GPU either way your going to be under warranty so no worries.
Click to expand...

+1

I'd focus on the RAM first. Just been through an unpleasant experience similar to this one with a new build. And Memtest86+ didn't report any problems so can't be relied on 100%. Dodgy RAM can pass Memtest (in my case tested for slightly over 10 hours, 8 passes, no errors) and then keep causing issues during normal Windows operations, or even just idling. But check it's seated correctly, and even check the slots with a torch to see if there's any very tiny particles (dust, hair, metal chips etc) that might be the issue as well.

Also, I contacted OcUK about my problem and they've been great so far. Special mention and thanks go to Bailey! So don't worry about the warranty stuff, if it comes to that.
 
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Thanks for the help, I will be sure to check all sockets, I mean I do have two dog's and when the large package came although I was advised to leave the fury animals until after I had built it, there is still hair around..

I mean, I inserted 2 sticks of RAM into two random slots as it stated they could go into any on the manual.

I don't think it's a heat issue, although my cable management could do with a tidy.

My screen went black, all of a sudden it stated "your graphics" card driver has stopped responding it then crashed shortly after..

I did read on the internet about sound drivers, I had a problem with the sound and I installed Realtek on it's own which fixed it however I had all sort's of sound drivers from intel to my motherboard, I disabled every one but Realtek, the sound's working and my system has not crashed.
 
what board? if gigabyte I can link you

if another make then go to their website,download latest bios to usb memory stick and flash the bios through the boards bios itself

don't flash from within windows incase it crashes = borked bios and rma needed
 
wazza300 said:
what board? if gigabyte I can link you

if another make then go to their website,download latest bios to usb memory stick and flash the bios through the boards bios itself

don't flash from within windows incase it crashes = borked bios and rma needed
Click to expand...

Just give me a second mate, ill get the exact one for you.

https://www.overclockers.co.uk/showproduct.php?prodid=MB-476-GI

Gigabyte Z87X-SLI Intel Z87 (Socket 1150) DDR3 ATX Motherboard

Here is a screen-shot of what's causing the crash;

LIacZK8.png
 
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yeah your on f1,thats the only bios there is so far

that crash just means it shutdown unexpectedly,it doesn't list the cause

have you tried enabling xmp profile for your memory in the bios? that will setup the memory correctly for you
 
wazza300 said:
yeah your on f1,thats the only bios there is so far

that crash just means it shutdown unexpectedly,it doesn't list the cause

have you tried enabling xmp profile for your memory in the bios? that will setup the memory correctly for you
Click to expand...

I have not actually, can you give me the basic steps of doing that? I appreciate all your help by the way.
 
wazza300 said:
not sure on haswell,it will be in the m.i.t section

xmp
Click to expand...

Right what I am going to do is, re-seat both stick's of RAM, check everything's nice a snug, plugged in.

I know it's not heat, that seems to be fine, all components are connected fine, I just have no idea what is causing it..

Oh, not to mention I already re-installed windows to eliminate a software problem.
 
So, it's been fine for a few day's and yet again the crash's have come back. I really need some help with this guy's, if you need any information regarding my system or more details that I have not provided about the crash's please ask and I shall provide.
 
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