Currys charging extra...for nothing

Doesn't surprise me in the slightest. Your first mistake was walking through their doors.

I remember working there as a part-time job when i was under 18, some of the **** the sales people used to come up with to try and sell a product. One bloke was basically saying the laptop wasn't useable without installing microsoft office.

The best story i remember was when we had a Turkish bloke started working. (Just as an FYI the sales staff performance was marked heavily on the insurance that was sold), anyway within a week he was topping the store for sales and insurance/credit/extras and quickly became the management teams favourite sales person. Fast forward a couple of months, there were suddenly storms of customers turning up to complain after noticing a monthly debit had appeared on their account without their knowledge. Turns out he'd been filling in all the direct debit info and getting them to sign it without them knowing! (Yes some idiotic customers for not paying attention to what you're signing for, but he got away with it a number of times). He very quickly resigned before getting the sack.
 
Someone like Which? needs to buy a laptop, ask about the return policy, open it up and mark it clearly / take a note of the serial number, and then send through a bunch of mystery shoppers to see if they get sold the return for the full-whack.

Doesn't have to be Which?, could just be someone with a bottomless pit of cash and some time to kill.
 
The Currys representative comment made on the Reddit page must be doing the rounds, I went in at lunch, asked for a manager, but the fella sorted it all there and then. I made my concerns aware that this shouldn't of happened in the first place.

Ohh and there had just been a delivery that morning of new stock, convenient. So I got an unopened, untampered laptop with the £35 refunded back into my account.

On my exit, I had printed out the Reddit comment made by currys, and kindly asked for this to be forwarded to the manager. Hopefully I've saved the next group of people the hassle of wasting money, but I doubt it.
 
They are just selling returned stock as new.... always happens in there.


Its about time they went under.... shoddy liars and scam merchants.
 
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Weazle said:
So if the hard drive dies, you get the option of buying the media from the manufacturer.

But yeah to make you pay extra for burnt copies of the recovery disc, that sounds a bit fishy.
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Or just download a windows ISO and use that, also means you avoid all the ****e that gets pre installed.
 
that place is disgusting. what really grips me are the young people that get their first job there, either as some pocket money or perhaps the start of their full time working life. they are are still impressionable at this age, and this is what they see from a large corporate appearing on the high street and advertised on the tele during corrie. they are not just witnessing this 'fraud', but party to it!

bad bad bad.

is the above a little overboard?
 
mightymouse said:
a quick search on the web will show that the place is a rip off. I dont remember ever buying anything from them for a long long time.
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This is not always true, good deals regularly appear on HDUK from there.

They have stuff in stock, if you know what you want and the price is at an acceptable level you just go in, refuse the chaff and pay and leave, its not really an issue.
 
I went into currys yesterday and ended up narrowing my choices down to a choice of three laptops. One of them wasn't in stock. The other two were in stock but with one of them, I was told the only stock left had been opened to create recovery data and that if I was to buy that laptop, I would have had to pay the extra £40. I read this thread a couple of days ago when I was looking for which laptop to buy so I went for the other one. It's not as good a laptop but it was already £100 cheaper with a longer battery life and, since I already have a gaming desktop, I was happy with this choice. I think it's terrible that they try to force stuff on people.

Is there a way of checking if I need to create recovery data or if it is already loaded onto the laptop?
 
I had something similar when I went to best buy in florida whilst on my holidays a couple of years ago....

I was buying a ipad and a google chromecast....

the sales rep was adamant I had to buy this anti virus software for $50...I was like wtf why do I need anti virus software for my ipad or chromecast....after he spoke to the manager he said he would let me have it for $1 , I was still amazed as I don't need it for what I purchased, I told him I was going to wall mart instead, then he waived the price of the software and insisted I had to sign up to their online mailing list for sales vouchers etc...I told him I was going home in a few days or so and wouldn't be back for at least a year, so why would I need emails about sale items etc.....anyway my missus wanted to get out of the store due to all this hassle and I just accepted and signed up to their mailing list and the cheeky bugger still charged me $1 for the antivirus software...

why cant we just walk into these stores and get what we want anymore without being hassled into buying other items.....
 
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As someone who used to work in the purple shirts, I can state that at the time, Customer Advisor 'success' was heavily weighted by management against whom could sell more of the after care packages an extra; simply because that's one of the ways they make decent margin (as most people didn't ever use them), and given how big many of the stores are, they need pretty substantial income to stay afloat.

Simply put, some of the CAs were extremely knowledgable, and some knew as much or less than the average Joe, it wasn't safe to assume everyone was an idiot though, as many people had IT qualifications, were in college or uni doing them etc, it was simply luck of the draw who you got, many of the people I knew were also decent people doing their best, although as with any shop you got the less honest dodgy salesmen types.

They also do some decent deals now and then, obviously like every shop you get the good and bad.

I don't agree with this situation though, I probably would have had a 'disagreement' with my manager over it if there wasn't a secondary option to get the machine without this; it should be an option to have it done (and it was back in the day), although as people often want things there and then, I could understand they might have a few pre-done, and some not, with the not running out faster.

As to whether I'd still shop there knowing what I know? I bought a part in there yesterday (SSD for £40). The deals are sometimes quite good, and there's something to be said when you need a part now not later. They're surprisingly good value compared to say the other major mortar chain beginning with M at times, both of which tend to have a higher cost than online due to the cost of running warehouses vs shops.
 
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This is why I cringe when people ask about buying their computer from the high street.. it gets worse if you have an actual fault with a product because they will rarely have a tech on site (somebody that knows more than how to boot up a system)
 
For Currys to be supplying copied windows recovery disks is against the Microsoft Terms of use and distribution. Legal "copies" that are allowed to be distributed have to be produced by Microsoft or be licenced to be produced by Microsoft.
 
i would love to work there and actually help people and advise them correctly, i have been in there a few times just looking around and ended up advising people after hearing what can only be described as total bull to customers.
 
I was offered this the other day, but for £35.

They must up it in some stores, then give you a "discount" to the £35 which it actually should be.
 
Gavin said:
i would love to work there and actually help people and advise them correctly, i have been in there a few times just looking around and ended up advising people after hearing what can only be described as total bull to customers.
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No you wouldnt.. you would be told to sell a particular range and just convince people that "this is the right one for you.... oh and you need our extended warranty also"
 
Depends, if you kept your figures 'reasonable' you used to often be able to do both :) You weren't pushed to sell particular lines as much as addons.

I know I would often use the managers dependance (to the point of offering discount/deals) to actually organise a better deal for the customer with something they wanted, with the request they take the first month of aftercare (which I'd ALSO discount off the total bill), and the advice that if they don't want it, cancel it later that month, and it still means I can bend the management to offer them a better deal there and then, as it made the figures look better.

The only downside was we often ran out of the best deals!
 
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Tried buying a tv and laptop for a mate in Currys recently and the sales guy tries selling a v2.0 hdmi cable for £60 which is supposedly far superior than the standard cable. because we didn't want the cable the tv quickly became out of stock!

Then tried buying a cheap internet only laptop and suddenly the price goes from £200 to just under £300 with the added antivirus and cloud storage the sales guy wants to add. Needless to say, walked away and purchased elsewhere.

I feel so sorry for the non tech's that get mugged on a daily basis.
 
They are a bunch of con artists. Went in tgere to buy some bluetooth headphones and the sales advisor tried yo push me to buy the £319 rubbish beats and told me they were the best. I went to buy the Sennheiser Momentum 2.0 wireless.
 
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