Customers PC marked their carpet who's liable?

[edscdk]

I put a customers PC on their carpet it was 15 years old and the plastic feet had dissolved and it left a 5cm by 10cm thick black mark on their carpet.. (i only agreed to move it because they were disabled and could not carry anyrhing)

Their carpet must be 15 years old and not on great condition anyway..

They are chasing me to replace their carpet!

What would you do? Who is legally and morally at fault?

 

[LiE]

Pop back and clean it?

 

[aVdub]

Sadly and from experience, it will probably be your cost.

We were told to always ask the customer to move and switch on/off appliances when working for Sky, due to customers stating 'Well it did work' on the 70inch TV you've just failed to turn on.

 

[Stumble Bum]

If they're being ridiculous enough to want the whole carpet replaced, tell them to get lost.

 

[Blackjack Davy]

Chancers, tell them take a hike theres zero chance any court would take any of it seriously if you want to maintain relations make a token gesture of compensation. Its part of our society where people try and screw insurance companies for ridiculous claims theres an epidemic of it

 

[edscdk]

Pop back and clean it?

It not comming off I tried, it's like oil

 

[theone8181]

Are you sure it wasn't already there?

 

[peterwalkley]

Why were you there ? Are you a repair guy or something ? If its a professional capacity surely you should be putting them in touch with your PII insurers.

I'm leaning towards agreeing with the "chancers" comments above though in the absence of more context.

Is your back in any pain from moving such a heavy object

 

[edscdk]

Are you sure it wasn't already there?

It was 100% the old pc and he spotted it

 

[dave28]

that is so daft, it is their fault for having equipment in a poor state in need of replacement

 

[edscdk]

Why were you there ? Are you a repair guy or something ? If its a professional capacity surely you should be putting them in touch with your PII insurers.

I'm leaning towards agreeing with the "chancers" comments above though in the absence of more context.

Is your back in any pain from moving such a heavy object

I sell some pcs on the side, I sold him a new pc I was setting it up for him

 

[Diddums]

Depends on the attitude tbh. If they're decent folk I'd probably do something to help out but if they're chancing wasters then I'd tell them to jog on.

 

[theone8181]

How much was the repair? I'm assuming not much?

 

[the shadow]

Sort it out or end up getting floored

 

[peterwalkley]

Sounds like you're going to lose out regardless as even if you win at small claims (if they take it that far) you can be sure there will be bad reviews left all over the place. I think they're taking the wee though as they asked you to move the old PC and the feet were rotten. I take it you don't have PII.

Lesson for next time is take a drop cloth for working on.

 

[Uther]

Put the new PC over the stain on the carpet.

 

[edscdk]

How much was the repair? I'm assuming not much?

The carpet? Nothing has been done yet

 

[Uther]

You've probably got a choice, get someone in to try and clean the carpet (if it's that old it will be minging anyway) or get a new carpet. What price do you put on good reviews?

 

[RockLobster]

When did you put the PC on their carpet?

 

[edscdk]

Sounds like you're going to lose out regardless as even if you win at small claims (if they take it that far) you can be sure there will be bad reviews left all over the place. I think they're taking the wee though as they asked you to move the old PC and the feet were rotten. I take it you don't have PII.

Lesson for next time is take a drop cloth for working on.

No PII the cost would only be a few 100s which is nothing though obviously I'd rather not be down a few 100£.. Really annoying if it had been a printer I don't put them on carpet and I tell people not to as ink can leak..