Customers PC marked their carpet who's liable?

[darael]

I've never heard of PC feet leaving oil marks on flooring before. Part of me wonders if you were setup for this, so they could get a new carpet out of you.

Google how to remove oil stains and don't give up on the stain.

 

[edscdk]

You've probably got a choice, get someone in to try and clean the carpet (if it's that old it will be minging anyway) or get a new carpet. What price do you put on good reviews?

The guy is not capable of leaving reviews so that's not an issue

 

[ryu]

drag the old pc over the entire carpet so it's all the same colour

what room is this in? and what colour carpet?

 

[throwaway4372]

I don't see how you're responsible for this. I'd ghost them.

 

[Azza]

Are you a shop?

 

[Kelt]

Are you a shop?

No, he's a carpetblagger.

 

[edscdk]

Are you a shop?

Nope work full time fix some pcs on the side have done for nearly 2 decades never seen pc feet mark carpet before!

 

[Ayahuasca]

OP about to be on the other end of a boxing stance.

Time to get your letterbox nailed shut as well.

 

[dirtychinchilla]

Can you please use full stops.

 

[Begbie]

Nope work full time fix some pcs on the side have done for nearly 2 decades never seen pc feet mark carpet before!

Did you fix the pc or provide the pc?

I. E did you provide the case and it then melted/whatever or did you fix the pc which already existed? They then asked you to put on the carpet.

If you supplied the whole pc and it caused damage then you may be liable. But if you fixed something that already existed, I'd tell them no.

 

[Hades]

Did you check the feet to see if it was the rubber that had degraded or whether there was something on the feet? It would be unreasonable to expect a new carpet due to the customer getting something on the feet. But if it was due to oil from the rubber degrading then that is another matter.

Did you ask the customer if it was OK to put the PC on the floor? That could be relevant too.

Also the customer can't expect to be out into a better position because of this. I would try a cleaning company before replacing the carpet and then offer a contribution to the cost of replacement because the carpet is already very old.

 

[Participant]

Can you please use full stops.

Can you please use question marks?

 

[dirtychinchilla]

Can you please use question marks?

That would imply that I was asking a question.

 

[robfosters]

What carpet do they want? Are they happy with a polyester loop carpet or are they taking the **** and demanding a wool Wilton or something?

 

[Thekwango]

(i only agreed to move it because they were disabled and could not carry anyrhing)

You moved it at their request. Their problem, not yours.

 

[kindai]

You moved it at their request. Their problem, not yours.

This

 

[Stu999]

Replacement is not reasonable in any way. Offer to have it spot cleaned and if not say "see you in court".

 

[ryu]

Can you please use full stops.

dudes a wanted man, first a customer, and now he's got the grammar police on his case too

 

[Efour]

Poo through their carpet? Or wheelchair, is that too edgy?

 

[RxR]

Poo through their carpet?

That's the Swedish recipe?