Customers PC marked their carpet who's liable?
- Thread starter edscdk
- Start date
Soldato
Hire a rug doctor and then hit the customer with it.
Caporegime
For pooed through carpet ?
I guess.
It's not easy smearing through the weave but the results speak for themselves.
Associate
I'd go with this. Completely unreasonable to expect a full replacement for a buggered old carpet.
Soldato
Can you not shave the stain off with a blade?
Soldato
I’m a bit confused by the string of events. Can you explain in detail exactly what has happened
Did you move their old pc and the stains were there? did you put the old pc somewhere else which then got marked?
Did you move their old pc and the stains were there? did you put the old pc somewhere else which then got marked?
I lifted the old pc of a desk and put it on the carpet
Never though of the spot clean, posted on fb to get some recommendations thanks.. Considering the filthy delipaded state of the house ill feel bad asking someone to go there..
Last edited:
Soldato
- Joined
- 24 Sep 2007
- Posts
- 5,221
How was this mark caused? What on the bottom of the PC caused it?
Anyway, PCs generally do not mark carpets, you have not acted unreasonably. I don't see how they can hold you accountable, it's their equipment that is at fault, not you.
If it can't be cleaned then I would consider obtaining a patch to put over the stain, but if they want a new carpet, they'll have to buy one. I think they are taking the mickey.
Anyway, PCs generally do not mark carpets, you have not acted unreasonably. I don't see how they can hold you accountable, it's their equipment that is at fault, not you.
If it can't be cleaned then I would consider obtaining a patch to put over the stain, but if they want a new carpet, they'll have to buy one. I think they are taking the mickey.
The plastic feet have disolved and have the consistency of thick oil, I've handled probably 1000s of pc's and not seen that before.
Last edited:
It was on a desk I put in on the floor as I installed a new one for him and he asked me to take the old one away. He is disabled and cannot lift anything (i don't usually take them away as I cannot legally dispose of them, it's commercial waste if I take it to the dump)
Soldato
@edscdk - I think Darael has nailed it. Is your customer a smoker? I'm asking this because I used to repair PCs, and PCs belonging to smokers that we would bring back to our workshop would be full of black sticky gunk. This alone was often the cause of hardware issues which we would attempt to resolve by cleaning out the PC.
Soldato
- Joined
- 2 Jul 2019
- Posts
- 2,619
Just tell them straight, carpet's gross, no chance. Try clean or scissor it if they agree, and if you feel they are genuinely not scummy, then give them near cost price on computer. If they are scummy, just walk, you're wasting your time hoping for a good outcome.
Soldato
in which case i would be saying to them something along the lines below.
“im really sorry your carpet has been marked and i can understand where you are coming from however i believe asking for a full carpet replacement in this case is unfair owing to the age and condition of the carpet and the fact that i moved the pc at your own request. As you are aware i have tried to clean it myself and couldn’t. What i can do is offer you £xx off the pc OR request a professional cleaning service for the portion of affected carpet at my cost. However i won’t be replacing the full carpet or having the entire carpet professionally cleaned as that is not a proportionate or reasonable response to the incident.”
the £xx i would suggest being less than the cost of a cleaner as they are more likely to want cash than a clean carpet. And try to ensure that it doesn’t cut all of your profit away.
Last edited:
I already did the pc / screen at cost to help him out as he is poor / had a stroke plus I have done probably 5 free visits over the years to help him with various computer issues!
Last edited:
I'm sat typing this using a computer housed in a case I purchased in June 2000. No rotten feet on this one, one of the 4 5.25" drive bays is at the front is wide open however because the clip on the cover snapped ages ago 
3.5 bay is fine as it still has a floppy disk drive in it, too fiddly to take the back screws out
3.5 bay is fine as it still has a floppy disk drive in it, too fiddly to take the back screws out
Why? It's the customer's PC, the customer asked for it to be moved. How is the OP responsible for that?