Delivery with DPD.

OryxBeisa · 2025-02-04T11:54:51+0000

Been waiting in all day for the full build I've ordered, but the delivery guy just knocked on the main entrance door and immediately left. Does DPD not phone the customer or anything? It's a 2 grand system and I'm a little worried about it. The image they gave even has the sign pointing to my flat in full view. I have Amazon drivers phoning me up if they can't find my front door to deliver a feather duster. Is there no way to tell DPD to phone me up or attach notes to the delivery if they have trouble?

Rroff · 2025-02-04T12:00:59+0000

Don't think DPD generally gets the customer phone number depending on service used (also depends if the sender has even included the recipient's phone number) and lately seems only about 20-25% of the drivers cares. Several times recently I've found the DPD AI chat more useful than the human options frustratingly where the customer service person has either simply lacked options or been too thick or lazy to deal with certain requests while the AI has understood right away...

Sinbad2000 · 2025-02-04T12:01:04+0000

That's shocking.

tom_e · 2025-02-04T12:02:31+0000

Don't worry about it, if it's not there by the time you get to it they've left you a lovely picture proving they just dumped it on a doorstep to get you refunded/replaced.

m@rty · 2025-02-04T12:04:07+0000

That's really bad, quite lucky nobody has nicked that! Definitely put in a complaint.

GeorgeStorm · 2025-02-04T12:04:23+0000

I think DPD must vary a lot as I've always had good experience with them, from the tracking to the actual delivery and am always happy to see if a product is being sent via DPD.

OryxBeisa · 2025-02-04T12:08:14+0000

tom_e said:
Don't worry about it, if it's not there by the time you get to it they've left you a lovely picture proving they just dumped it on a doorstep to get you refunded/replaced.

I'd like to make it very clear that my stuff isn't there, the driver needs a PIN to release the stuff. They simply knocked and put the stuff back in the van (I hope). They're coming back tomorrow.

I guess I have to camp outside my building a half hour before the tracker says they'll arrive? I just hope the stuff is fine when it eventually arrives.

Uther · 2025-02-04T12:19:06+0000

GeorgeStorm said:
I think DPD must vary a lot as I've always had good experience with them, from the tracking to the actual delivery and am always happy to see if a product is being sent via DPD.

Usually yes, but I've had drivers dump and run with quite expensive stuff on occasion, they don't even bother to knock or ring the bell.

Haggisman · 2025-02-04T12:31:38+0000

OryxBeisa said:
I'd like to make it very clear that my stuff isn't there, the driver needs a PIN to release the stuff. They simply knocked and put the stuff back in the van (I hope). They're coming back tomorrow.

I guess I have to camp outside my building a half hour before the tracker says they'll arrive? I just hope the stuff is fine when it eventually arrives.

So wait, they've taken the photo on the doorstep, then packed it back in the van again? Unlikely.

Either:

a) It's been nicked
b) This thread is part of an elaborate setup so you can later claim it's been nicked.

Zeebedy · 2025-02-04T13:27:35+0000

happened to me a couple of weeks ago. I bought a iMac Pro at a grand, wasn't expecting delivery that day so when I was pulling in front of my house, it was sitting at my front door waiting! :eek:

Luckily it was fine, but when I went inside there wasnt even a calling card through the letterbox!

Never had this happen before with DPD, was shocked!

The_Arbiter · 2025-02-04T14:32:32+0000

Was chatting to a guy the other day who used to work for them in the office, or something, so a pinch of salt needed, but he said the drivers haven't had a pay increase in around a decade.

My recent DPD deliveries have all had grumpy drivers who have said one word with barely amy eye contact.

So i guess the company has taken the obligatory route of all couriers, the race to the bottom. Shame as they were actually good.

OryxBeisa · 2025-02-04T14:55:29+0000

As long as it arrives with no problem tomorrow, then it's all good. Just a little disappointing there was nary a phone call.

I'm absolutely camping outside a good bit of time ahead though, as stupid as it might be necessary.

Rroff · 2025-02-04T15:04:51+0000

The_Arbiter said:
Was chatting to a guy the other day who used to work for them in the office, or something, so a pinch of salt needed, but he said the drivers haven't had a pay increase in around a decade.

My recent DPD deliveries have all had grumpy drivers who have said one word with barely amy eye contact.

So i guess the company has taken the obligatory route of all couriers, the race to the bottom. Shame as they were actually good.

There are 4-5 DPD drivers who do this area regularly and one is good if a bit grumpy (probably due to the amount of heavy stuff I order) the other 3-4 are very grump and just can't be bothered - I had one sender who made a mess of my address, but it was still perfectly possible to work out with any amount of intelligence and actually giving a ****, and they were just failing the drop not even bothering to try.

How much that is on them or how much due to the company I don't know but even if the organisation issues are that bad I'd still make more effort in things like that so as to minimise inconvenience for the customer. One way or another it is no wonder this country is going to ****.