Desktop Error message

thedude23 · 5 Oct 2011 at 18:18

Hi guys,
Posting on behalf of my brother,every time he booths up his laptop he gets a error message which can seen in the pic below,any ideas what this means?

thanks for the help.

Ginger-Menace · 5 Oct 2011 at 18:19

link doesn't work

thedude23 · 5 Oct 2011 at 18:21

Fixed

Ginger-Menace · 5 Oct 2011 at 18:23

looks like a program that boots with windows is looking for that file and cant find it, try disabling all start up programs that arnt needed, or you could try a system repair

thedude23 · 5 Oct 2011 at 18:24

Ginger-Menace said:
looks like a program that boots with windows is looking for that file and cant find it, try disabling all start up programs that arnt needed

In the task manager is it?

Ginger-Menace · 5 Oct 2011 at 18:27

type sysconfig in the start search thing

thedude23 · 5 Oct 2011 at 18:39

Could it be a virus or sumthing?

Deception · 5 Oct 2011 at 18:39

that file is a virus (or was) as csrss.exe shouldnt be in a temp folder. You should run a anti-virus scanner if you have one(just noticed you have Norton, so make sure its up to date and give PC a scan) and see if it picks up anything else. You can remove that startup entry by clicking on start and typing msconfig and remove it and any other dodgy looking files from the startup tab

thedude23 · 5 Oct 2011 at 18:41

Deception said:
that file is a virus (or was) as csrss.exe shouldnt be in a temp folder. You should run a anti-virus scanner if you have one and see if it picks up anything else. You can remove that startup entry by clicking on start and typing msconfig and remove it and any other dodgy looking files from the startup tab

ya I downloaded malwarebytes anti malware and its doing a scan now.

Deception · 5 Oct 2011 at 18:42

thedude23 said:
ya I downloaded malwarebytes anti malware and its doing a scan now.

Thats good. If you're unsure about any entries under the startup tab, you can just post a picture here and im sure someone can fill in the gaps.

thedude23 · 5 Oct 2011 at 18:44

Deception said:
Thats good. If you're unsure about any entries under the startup tab, you can just post a picture here and im sure someone can fill in the gaps.

thanks mate

Ginger-Menace · 5 Oct 2011 at 18:45

also id recommend a better anti virus, something free like avast best anti virus ive ever had

Nanoman · 5 Oct 2011 at 19:27

Deffo looks virus or spyware related.

In msconfig under startup you should see csrss.exe, untick it. Windows is trying to run the application on startup but can't as it probably got deleted when the user closed the browser. If it's not in msconfig then search for csrss.exe in regedit, but make sure you know what you are deleting first.

thedude23 · 5 Oct 2011 at 21:54

I did a virus scan and deleted everything that was infected,so then I restarted the laptop and a startup repair box appeared and when that finished scanning it rebooted again and it keeps doing this,any ideas?

Philtor · 5 Oct 2011 at 22:24

Did you run Malware bytes in Safemode? I would even use CCleaner to scan the reg and let it delete this entry altogether.

thedude23 · 5 Oct 2011 at 22:32

philtorrens said:
Did you run Malware bytes in Safemode? I would even use CCleaner to scan the reg and let it delete this entry altogether.

no I didn't,it won't even booth into vista now though

Deception · 6 Oct 2011 at 07:36

thedude23 said:
I did a virus scan and deleted everything that was infected,so then I restarted the laptop and a startup repair box appeared and when that finished scanning it rebooted again and it keeps doing this,any ideas?

You still need to run MSCONFIG in order to stop Windows trying to load it up on startup