do online stores have to honour price cockups?

CaptainComedy

CaptainComedy

CaptainComedy

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Hi all,
I have found an online retailer selling chandaliers that normally go for hundreds if not thousands... my brother just placed an order for 6 because it's listed as 0.00gbp and delivery was 8.00 gbp, he gave his credit card details and has everything confirmed including confirmation emails...

does this website now have to honour his order?

and if you would like to purchase some fahaaaaaabulous chandaliers, please see this:

REMOVED

and click on the pages
 
It depends on the terms and conditions which should be on the website.

It depends on the company.

Because it's listed at 0.00gbp it's probably a matter of public relations rather than the legal team, as the company clearly had no intention of agreeing to a contract at that price.
 
Only if they've despatched the goods. They can't then turn around and demand a load of money because the price is wrong - though as above somewhat depends on terms and conditions and if it is very obviously wrong rather than say £140 instead of £180 rather than £0 instead of £1000 they might have some slight chance of recompense under law.
 
Depends how automated their process is.

I used to work for a company that accidentally put an expensive item on their site for substantially less. because the site was set up to auto submit the order to the warehouse and the warehouse monkeys don't check the order value, several were shipped before it was spotted.

But no they do not have to honour it if spotted.
 
neil_g said:
and the warehouse monkeys don't check the order value
Click to expand...

This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.
 
Rroff said:
This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.
Click to expand...

to be fair the pick note wouldnt have the value on so the pickers wouldnt, err, pick it up. and the despatch guys would only be concerned about items and quantities to check values (there were always offers and discounts on so would be hard to keep track) before sealing the labelling.
 
Rroff said:
This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.
Click to expand...

Curious, why does it bother you?
 
love these comments - yes I said to him they would probably cancel it :)

and yes if he had put one through, maybe he'd have been lucky... he said his company made a similar mistake in the past and they had to honour it, but I guess we'll see ha
 
neil_g said:
to be fair the pick note wouldnt have the value on so the pickers wouldnt, err, pick it up. and the despatch guys would only be concerned about items and quantities to check values (there were always offers and discounts on so would be hard to keep track) before sealing the labelling.
Click to expand...

Wasn't necessarily meaning pricing but picking or other order errors in general - in some places though you do have pricing/invoice information available during the warehouse process depending on the company and job.

Thekwango said:
Curious, why does it bother you?
Click to expand...

Dunno I was just brought up/taught to either do a job properly or not at all and it doesn't sit right with me to be that wilfully ignorant.
 
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