do online stores have to honour price cockups?

CaptainComedy · 30 Apr 2017 at 19:33

Hi all,
I have found an online retailer selling chandaliers that normally go for hundreds if not thousands... my brother just placed an order for 6 because it's listed as 0.00gbp and delivery was 8.00 gbp, he gave his credit card details and has everything confirmed including confirmation emails...

does this website now have to honour his order?

and if you would like to purchase some fahaaaaaabulous chandaliers, please see this:

REMOVED

and click on the pages

Hades · 30 Apr 2017 at 19:35

Scuzi · 30 Apr 2017 at 19:35

Arazi · 30 Apr 2017 at 19:36

Thekwango · 30 Apr 2017 at 19:36

Without any knowledge on the subject/professional legal experience, I'm going to say no they don't. They will simply cancel the sale and refund the delivery costs.

peterwalkley · 30 Apr 2017 at 19:37

EDIT. Nevermind. I'm too stupid to get youtube embeds to work.

EDIT2: Those responsible for the first edit have been shot.

Uther · 30 Apr 2017 at 19:40

peterwalkley said:
EDIT. Nevermind. I'm too stupid to get youtube embeds to work.

It basically said 'no' though right?

kindai · 30 Apr 2017 at 19:40

peterwalkley said:
EDIT. Nevermind. I'm too stupid to get youtube embeds to work.

Click the media icon (the 2 film strips) and then paste the youtube url in the box that appears.

Mr^B · 30 Apr 2017 at 19:43

It depends on the terms and conditions which should be on the website.

It depends on the company.

Because it's listed at 0.00gbp it's probably a matter of public relations rather than the legal team, as the company clearly had no intention of agreeing to a contract at that price.

peterwalkley · 30 Apr 2017 at 19:44

Somebody had to (with help ...)

Rroff · 30 Apr 2017 at 19:49

Only if they've despatched the goods. They can't then turn around and demand a load of money because the price is wrong - though as above somewhat depends on terms and conditions and if it is very obviously wrong rather than say £140 instead of £180 rather than £0 instead of £1000 they might have some slight chance of recompense under law.

tres · 30 Apr 2017 at 20:04

Your brother is a mug if he tried to order 6. Of course that would raise suspicions.

ColdAsIce · 30 Apr 2017 at 20:09

Your brother is a bit of moron to order 6! If he had just ordered the one, they might have not noticed and shipped it.

neil_g · 30 Apr 2017 at 20:15

Depends how automated their process is.

I used to work for a company that accidentally put an expensive item on their site for substantially less. because the site was set up to auto submit the order to the warehouse and the warehouse monkeys don't check the order value, several were shipped before it was spotted.

But no they do not have to honour it if spotted.

Salsa · 30 Apr 2017 at 20:17

Does your brother live in a castle. Who needs 6 chandeliers?

/Salsa

Rroff · 30 Apr 2017 at 20:21

neil_g said:
and the warehouse monkeys don't check the order value

This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.

neil_g · 30 Apr 2017 at 20:24

Rroff said:
This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.

to be fair the pick note wouldnt have the value on so the pickers wouldnt, err, pick it up. and the despatch guys would only be concerned about items and quantities to check values (there were always offers and discounts on so would be hard to keep track) before sealing the labelling.

Thekwango · 30 Apr 2017 at 20:26

Rroff said:
This is one thing that bothers me - I've worked in a few warehouses in my time and if something like a glaring error of that nature comes up most would just carry on with the job as normal - me personally I just couldn't switch off and accept no responsibility like that.

Curious, why does it bother you?

CaptainComedy · 30 Apr 2017 at 20:26

love these comments - yes I said to him they would probably cancel it

and yes if he had put one through, maybe he'd have been lucky... he said his company made a similar mistake in the past and they had to honour it, but I guess we'll see ha

Rroff · 30 Apr 2017 at 20:28

neil_g said:
to be fair the pick note wouldnt have the value on so the pickers wouldnt, err, pick it up. and the despatch guys would only be concerned about items and quantities to check values (there were always offers and discounts on so would be hard to keep track) before sealing the labelling.

Wasn't necessarily meaning pricing but picking or other order errors in general - in some places though you do have pricing/invoice information available during the warehouse process depending on the company and job.

Thekwango said:
Curious, why does it bother you?

Dunno I was just brought up/taught to either do a job properly or not at all and it doesn't sit right with me to be that wilfully ignorant.

do online stores have to honour price cockups?

Sgarrista