Does this sound right (xfx rma)

[setter]

A few weeks ago i sent my xfx gtx 280xt off for rma. The card was artifacting at 70c. Got in contact with the etailer whom i purchased it from (not ocuk), found out that the card was indeed at fault. As the gtx 280 is eol theyve offered a refund of £123.00, i purchased the card in february 2009 for £280.00 with a 2 year warranty. Thought it would have been worth a bit more than that.

 

[setter]

What would be a decent equivalent now?

 

[setter]

Got off the phone to the etailer just now, theyve refused point blank to offer a higher refund, or to replace the card with value/performance equivalent. They basically told me that the card is only worth £123.00 now, based on the use i got from it, also asked if they could supply me with an ati equivalent, this was also refused. Needless to say ill be contacting xfx direct, as this is terrible service.

 

[setter]

Can you offer some kind of cryptic clue as to who this e-tailer is, so that we can avoid..

Also interested as to where they came up with that arbitrary valuation..

True, the way heyve handled this is SCANdalous.

 

[setter]

Haha, cheers buddy. I'll be avoiding them in future.

It's worth doing some research into whether they're allowed to do that. It may be that the law is against you, but some manufacturers replace out of good will?

Yep, bfg's rma service is outstanding, as for logitech, i have nothing but praise for them, i recently got a new G500 mouse as my G5 was faulty, i didnt even have my receipt, all they asked for was the part and serial no's, didnt even have to destroy the G5 and provide evidence of this.

 

[setter]

Surely they can just send it back to XFX for replacement... what is the point of a 2 year warranty if you can't get it replaced.

Yep, ive sent an email to xfx about this, been in contact with them ever since i reported the fault on their support page.

 

[setter]

I have never had any bother with their RMA re call them you might have spoke to a tool, esc if needed and be polite. If all fails small claims is peanuts, i have used it twice to get my money back from etailors who think there above all!

Been on the phone twice mate, very politely on both occasions, same customer service woman, she was saying that they have no alternatives in stock.

I bet XFX will send you something better..

Well ill hopefully hear from them later today or possibly tomorrow, im a bit out of pocket on this as well, only other card i had to hand was a 7300gt, (no gaming on that) so i picked up an 8800gt on mm to tide me over.


EDIT: Thanks Mr Paul, ill give that a shot.

 

[setter]

Have posted up in the forum, see what happens from here.

 

[setter]

It's SCANdalous indeed. Had the same crap happen to me, £340 4870x2 less than a year old refunded only £140. Although it's the AIB that decides the replacement/refund details, NOT the etailer. Or so they would have me believe.

To those screaming small claims court etc, I doubt that's going to help as these massive companies always cover their arses so you'll likely be wasting your own time and money (far more than the discrepancy in the refund).

edit: Gibbo does not work for Scam, can't say where he works because of rules

£140.00, crickey i bet that was a shock, just noticed that Gibbo no longer works there as well, got a reply n the forum, guy says that £123.00 sounds right, ive asked if they can suppy me with an alternative card, ie an ati.

 

[setter]

Yep, they have gtx 260's, 275's and a few 285's. They dont seem interested in the idea of a replacement card, pushing the refund seems to be their highest priority. They even have gtx260's at almost the same price as the refund theyve offered, give or take a few quid.

 

[setter]

Contacted consumer direct, basically advised to keep negotiating with them.

 

[setter]

I was told that what theyre offering is legal enough, but to try to negotiate a like for like replacement.

 

[setter]

Legal? What ever happened to consumer rights, that come first and foremost.

Exactly, some companys need reminding of who put them in the position theyre in, us customers and our money.

 

[setter]

Ive been onto them a few times now, and have been nothing but polite in my communications.

 

[setter]

Ive asked about an alternative card, ati or nvidia but theyre blanking me so far, also contacted xfx, still waiting to hear from them. Original payment was by debit card.

 

[setter]

XFX won't deal with you direct, same happened to me with another retailer where I buy performance kit.

They told me to go to XFX and not go through them, but XFX only deal with etailors not the public and I just kept badgering the supplier till I got an equivalent replacement card (this was a GTX260)

Keep pushing for a replacement as close to what you had as possible, which is a cheap Palit GTX285 or an XFX 275

Thank you Biffa, for your advice/input, im gonna keep at the supplier over this, a 2 year warrantied card failing within the first year is not good, theyre refund offer is an insult, £123.00 for a card that i paid £280.00 for, in my job (painter+decorator) we give every customer a 3 year moneyback guarantee, if a fault develops in the work weve done, we go back and make it right at no charge. Though with my graphics card issue, theyre totally blanking me, ive been more than polite in my communications and they still ignore me, ive explained how, during the rma i had to purchase another card to tide me over, just to keep my system running. This would have been ok a few months ago, but now due to lack of work i may be getting layed off next week and not in a position to afford a new high end graphics card.

 

[setter]

Just a heads up, still ignoring me, hopefuly ill hear from xfx tomorrow.

 

[setter]

It certainly is a joke, a £280.00 card with a 2 year warranty that fails in 10 months. If they cant sort it properly, the etailer and xfx will be companys ill refuse to use again, and reccomend others to do the same.

 

[setter]

Got a reply from xfx support.

[PAULV - 2/1/2010 2:37:43 PM] Hi, thanks for your message and for letting us know. **** will credit you according to market value Robert, although you dont have to take the money at all, you are still entitled to a replacement should you wish, although unlikely they will be able to replace with the same model, they should still be able to offer a comparable product. Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul

This basically confirms that they should be able to offer me a comparable product.

 

[setter]

Ive shown them my reply from xfx, one of the fellas on the returns dept forum has said hell ask the manager about the situation tomorrow. xfx have also urged me to keep them updated on the situation.