I certainly will Breeze, theyll not fob me off too easily.
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Does this sound right (xfx rma)
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Yep, hopefully mate as this current 8800gt isnt great at 1920x1200, still though its way ahead of the 7300gt i was running last week.
Have again (politely) asked about a replacement, according to xfx they should be doing this anyway. The reps at xfx have also told me to keep them informed of any issues, (which ive done). Not offering a comparable product goes against the terms that xfx state. Its not that theyre short on stock or anything, as they have plenty of comparable products listed as in stock on the website.
Got 11 months usage out of the card, the card started acting up over the christhmas holidays, what with the holiday period and slow postage it was a few days before they received it, then a few more to ship on again for testing. If i was gonna take the refund i can understand the valuation, what with current value of the 280 gtx. However the fact that theyre not offering a replacement, which is something they should be doing according to warranty terms.
Still no response from them, have also updated xfx on the situation.
Theyre completely ignoring the fact that xfx state that a "comparable equivalent should be offered". Seems theyve tried this on a few people whove posted in this thread. Probably in the hope that the customer will accept what they say and forget about it.
Bought on a debit card.
Definitely wont be buying from them again jon, great point about "shockingly thick people" handling rma's. I once had to enquire about a mobo problem on behalf of a friend (borked sli board), when i mentioned sli to the guy on the phone, i overheard him asking someone else in the room, "whats sli". I knew i was in for a long phone call.
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Had a read at your thread earlier davy, hopefully your situation doesnt develop into something like mine, (incidentally, i can guarantee that the posts in my thread by yourself, and a few others will be removed tomorrow). Theres nothing like bad service to put people off using a company. evga is one manufacturer whom i will never use again, their service is even worse than asus.
Been in contact with xfx again. Below is a full transcript of my communications with xfx.
GX-280N-ZDEF
Description
GF GTX280 640M 1G DDR3 DUAL DVI TV PCI-E XT
[Ticket Ref: 272155]
Our technicians have been notified of your query. During standard working hours we aim to reply within a few hours however in busy periods or allowing for time differences this could reach 24 hours
[You - 1/7/2010 8:03:50 PM] Im contacting you regarding my xfx gtx280 xt video card and a fault it has developed. Lately the card has started artifacting in game once it goes above 75c, i purchased it in february of 2009 from **********. Screenshots http://i164.photobucket.com/albums/u16/setter123_photos/Photo-0005a.jpg http://i164.photobucket.com/albums/u16/setter123_photos/Photo-0005.jpg I contacted ********** who referred me to the xfx support department. The rest of my system specs are intel i7 920 DO Asus p6t dlx v2 mobo 6 gb ocz reaper 1600mhz c7 LG blu ray rom Thermaltake toughpower 750w psu Akasa eclipse 62 case Windows 7 64 bit home premium. Ive tried different driver revisions but this issue still persists. The card has always been ran at its factory settings ever since i bought it. Thank you in advance for your help regarding this issue. Yours sincerely Mr Robert coyle
[SHAUN_T - 1/8/2010 9:57:24 AM] Hi Robert, thanks for your message. So this issue has only recently been appearing after using the card without any problems for a long period beforehand? The temperatures dont seem to high, so I doubt they will be causing any problems. Does this happen in all games that you play? Please test your graphics card in a different system to see if you encounter the same issues. Kind regards, Shaun.
[You - 1/8/2010 5:25:58 PM] Hi Shaun, Ive also tried the card in my second athlon 64 4000 s939 system and it`s the same, all games ive played exhibit this issue. From looking at various posts on online forums, this is a common issue on the gtx 280 series of cards. I can play for a bit longer if i manually set the fan to 100%, on the 280 series the fan should only run at 100% once the gpu temperature reaches 85c with the fan set on auto. With auto fan enabled on mine once the temps go above 70-75c i get the vertical line artifacting in race driver grid, green horizontal lines, black texture patches and coloured dots in call of duty modern warfare 2. Thank you for your response Shaun. Regards Robert coyle
[TONY - 1/11/2010 1:19:42 PM] Hi, thanks for the extra information, in this case, probably best to contact your supplier. but if you have any other queries, please contact us again. Many Thanks. Tony
[You - 1/29/2010 4:43:23 PM] Ive been in contact with ********** concerning my gtx 280. As the card has been tested faulty theyre only offering me £123.00 as a refund. Considering that i purchased this card for £280.00 this seems a bit low. Ive enquired if they can provide me with a replacement but theyve so far refused. Is there any way in which xfx can provide me with a replacement card. A product failing when not even a year old is rather disheartening, in the meantime ive had to purchase another video card, add this to the cost of the rma, im at a considerable loss, and my system isnt performing anywhere near to what it was previously. Regards Robert coyle
[PAULV - 2/1/2010 2:37:43 PM] Hi, thanks for your message and for letting us know. **** will credit you according to market value Robert, although you dont have to take the money at all, you are still entitled to a replacement should you wish, although unlikely they will be able to replace with the same model, they should still be able to offer a comparable product. Hope all goes well, however if any queries or problems please keep us posted. Kind regards Paul
[You - 2/2/2010 4:10:24 PM] Ive been in contact with **** regarding a replacement. Still they refuse to offer me a comparable product. I can understand the refund price, what with current market value for a card such as the gtx 280. The only comparable cards to the 280 performance wise are the gtx 285 or an ati 4890 series. Both of which they have in stock.
[You - 2/3/2010 6:34:47 PM] Ive contacted **** again, and theyre still refusing a replacement comparable card. As paulv has stated above, they should be able to do so. Ive included a link of my communications with scan via their support forum. http://forums.*****.net/****-care-*****-after-sales-support/180104-xfx-280gtx-rma.html They seem to be ignoring the terms and conditions that xfx state in the warranty.
[SHAUN_T - 2/4/2010 4:44:40 PM] Hi Robert, thanks for your messages. Im afraid there isnt anything XFX can do here, we are unable to intervene between customers and resellers. All we can suggest is that you discuss your options with **** and ask them to help you out. Kind regards, Shaun.
[You - 2/4/2010 5:51:40 PM] I rung **** earlier today to ask about this situation. Regarding the refund price, the service rep i spoke to on the phone said that xfx, not **** put the value of the card at £123.11. This contradicts the above response from PAULV, 2/1/2010: **** will credit you according to market value Robert,. Aside from this contradiction theyre still refusing to give me a replacement.
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Gonna have to give them a call tomorrow evening after i hear from xfx. Also had a quick look at benches for the 4890, seems like a decent card, pretty comparable to the gtx 280, would give me the option of crossfire as well.
Its looking that this will be the likely outcome.
Spoke to one of their reps earlier today, theyve agreed to refund me with a new xfx gtx 275 which ive accepted. Just got your mail when i got in from work after 5.00 mate. The replacement card is a lot better than the money refund, and from the few benches ive seen of them, its close enough to the gtx 280. It should tide me over until fermi is released.
Yep, just looked at it earlier, they seem like a decent enough card. And assasins creed is a nice bonus, certainly does help to keep at them. Tbh, im just glad the whole affair is over.
I think xfx may have had something to do with it. Tbf though, the guy i spoke to on the phone from **** yesterday and today was really helpful.
Good news too is that the replacement was posted out on friday. All being well i should have it on monday morning. Gotta decide now wether to keep my current 8800gt as a physx card, or sell it on to recoup a few quid.
Good advice Davy, the 8800gt will be put up on mm tonight. well the 275 arrived today, installed and tested with a few laps on grid and a few rounds of cod4 mw2, really impressed with it so far, wee bit cooler running than the 280, even before it developed the fault. Gonna install assasins creed and give it a blast. May also see about getting a second 275 as i fancy running sli again.
This just gets better and better.
Seems i received a bit of a lemon, replacement gtx 275 has died as well. Worked fine for a few hours on monday. Turned the rig on on tuesday, booted into windows, within seconds.
Reset the system to be met with this.
Tried it in my second system.
So, its rma time once more and back to using my 8800gt.
Seems i received a bit of a lemon, replacement gtx 275 has died as well. Worked fine for a few hours on monday. Turned the rig on on tuesday, booted into windows, within seconds.
Reset the system to be met with this.
Tried it in my second system.
So, its rma time once more and back to using my 8800gt.
Yep, the way things have been going, im tempted to buy an xbox for gaming.
I actually received a private message today from someone on their support forum who had rma'd a 275, he gave me a serial number, so that i could check that it wasnt his broken card.