DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

Without prejudice

Of course not, why would I? Did you?

I would really really consider what you post in public if you are suggesting we are leaning on Overclockers to close your thread. You are suggesting we are coercing or forcing Overclockers to close the thread. At no time whatsoever have we suggested directly or indirectly to close the thread. Nor have we spoken to an OcUK forum mod or employee asking for the thread to be closed or removed.

Your suggestion is defamatory to the good name of MSI. If this line continues without any foundation whatosever then this will be left to our legal team to take further under the Defamation Act 2013. Suggesting we are leaning on Overclockers is damaging to our brand and reputation and we will seek immediate redress.

See post 510.

 

[MiSJAH]

Without prejudice

Oh. My. God. Words cannot describe how petty that is, to the point where I almost actually physically facepalmed. I doubt that any court in the country would take such a charge seriously and would instead reprimand MSI for wasting their time.

I can now say with certainty that MSI will not, now or in the future, ever have my money. What a reprehensible company.

I missed out it was also sent to Gibbo and James (forum mod)....

I wonder what the sender was trying to achieve including them in the email?

 

[MiSJAH]

Without prejudice

I recently dealt with Sennheiser for an issue, I had a problem with RS180 wireless headphones, the clips were not of sufficient quality that connect the cups, sent it in for an RMA (near end of warranty), do you know what I got back? A pair of brand new RS 185's, headphones which are newer, better, cost more, with a new warranty. All this with an extremely fast turnaround.

Now I'm sure they don't/can't do this for everything, but that's what I call some customer service!

Not only a great example of customer service but a demonstration of the integrity of the company involved. A company that understands that repeat business comes from ensuring a quality relationship with your existing customers

I would be incredibly surprised if there did not exist separate OCUK / MSI communication and background discussions surrounding this thread, as clearly for MSI it is a very embarrassing topic, reputationally damaging, that they do not want to persist in the public eye.

I concur.

 

[MiSJAH]

Without prejudice

Same here, happy the thread is still open. I'm concerned that MSI is leaning on OcUK.

I would really really consider what you post in public if you are suggesting we are leaning on Overclockers to close your thread. You are suggesting we are coercing or forcing Overclockers to close the thread. At no time whatsoever have we suggested directly or indirectly to close the thread. Nor have we spoken to an OcUK forum mod or employee asking for the thread to be closed or removed.

Your suggestion is defamatory to the good name of MSI. If this line continues without any foundation whatosever then this will be left to our legal team to take further under the Defamation Act 2013. Suggesting we are leaning on Overclockers is damaging to our brand and reputation and we will seek immediate redress.

My suggestion still stands (see post #499).

I have contacted the MSI representative in question and asked for contact details for MSI's legal department.

Unlike MSI, I am willing to be held accountable for statements I make.

 

[MiSJAH]

Without prejudice

The forum allows freedom of speech. The moderators will only get involved if the rules are broken.

So let's keep within the rules.

So I guess MSI are going for Libel, just protecting its self.

Let's wait and see what MSI's legal team say. I look forwards to their communication.

You can say anything you like! As long as its true ooooorrrrr its your honest opinion amd you dont know thr truth already

Exactly.

 

[MiSJAH]

Without prejudice

Theyre not going to sue you.

If they were, they would have had to provide you a formal cease and desist letter or a formal summons - from a lawyer.

I am expecting this based on:

Suggesting we are leaning on Overclockers is damaging to our brand and reputation and we will seek immediate redress.

My original comment stands.

All you have there is a snotty non-MSI sanctioned email from an MSI employee who youve no doubt infuriated to breaking point with this pointless crusade you're on.

I'm positive that this is not pointless, in facts several people I am in contact with have seen improved offers from MSI after taking advice from this thread.

That said, you could probably forward it to MSI via their complaints process and get the individual fired for it.

I hadn't thought of this. But surely the individual would be getting themselves fired for making unsanctioned legal threats?

Personally, i think you have your part in all of this - probably due to too much time on your hands and a penchant for drama. Youve been soapboxing the hell out of this and you walked away from the option when you moved to aorus.

OK, this intrigues me. Why would you say purchasing another notebook means I have walked away from due recourse?

Are you still even looking for an upgrade?

I started this thread what do you think? Of course I am.

Seems just about everyone else is seeing resolutions to their issues from the support staff on here - albeit a little protracted.

People are accepting what they believe is a poor offer as they cannot see a better offer and do not have the inclination to take on a multinational.

Mind you, if MSI did to sue you, they wouldnt need to win, they'd just bankrupt you through legal fees and make your life difficult for years.

Yup, I look forwards to the press attention that would garner for the MXM fiasco. MSI would then have to discuss publicly how they have treated their existing customers.

------------------------------------------------------------------------------------


I wonder if anyone know what MSI's legal obligations were in regards to informing customers with models affected and eligible to trade-in via the program?

 

[MiSJAH]

Without prejudice:

MSI HAS ATTEMPTED TO INFLUENCE OVERCLOCKERS IN REGARDS TO THIS THREAD.

I couldn't be more succinct than that.

I have this from multiple sources.

I look forwards to notice from MSI's legal team.

 

[MiSJAH]

Without prejudice

I'll try.

To honour the upgrade would be a far cheaper alternative than replacing whole units - even with people paying the difference - this is likely because an upgrade is considered not physically possible or potentially dangerous/damaging heatwise - i can only hypothesise here. But honouring the upgrade would be cheaper for them.

They have in turn offered something that they deem as a suitable alternative - whether or not the value here is suitable to both parties is what i admit is in question, but it could be argued that it is reasonable.

I think you would have real trouble trying to get anywhere with trading standards etc over this. Advertising standards maybe - they probably ought to have printed a public apology letter clarifying the what's/why's etc to mitigate this.

Anyway, I digress, by walking away from the alternative offer (upgrade or nothing) - assuming that you have sold on your MSI laptop to buy the aorus, you have actually put yourself in a weak position legally as you have voluntarily walked away from the alternative offer(again assuming the former) - i.e. accepting the "nothing". Your recourse, if you felt the offer was not good enough value would have been to stay in the process of remediation.

You no longer have any form of remuneration due to you - you now lack strong grounds to proceed with your complaint and as such you leave yourself increasingly exposed to libel.

Not saying you don't have a case at all, but its getting weaker all the time.

Thank you for endeavouring to explain your comment it is appreciated.

Your assumption is incorrect, I have not sold my GT72 and I am involved in the trade-in process.

I believe be held accountable to what you publish online is a major factor in this ongoing saga.

I stand by my statements, when will MSI stand by theirs?

 

[MiSJAH]

Without prejudice

Apologies for the double post, I don't wish my posts to appear 'edited'.

'exposed to libel'?

My sources are strong, I have no fear.

 

[MiSJAH]

Without prejudice

Care to share?

Not at present my friend.

 

[MiSJAH]

Given the amount you are spamming "Without prejudice" I hope you aren't going to be that guy that ends up in court relying on a "common law" defence and gets utterly bent over. Working in retail it wouldn't be the first time I've seen it.

To be fair I am confident to make the posts I have without the "Without prejudice" but I am erring on the side of caution.

 

[MiSJAH]

Without prejudice

@Neo2016

I would suggest emailing MSI about that, if you have Natalie's email she has been very helpful previously.

I'm glad you mentioned the 2 upgrades, MSI UK Notebook bury their heads in the sand when it is mentioned. Do you happen to have a picture of box where it is stated?

Cheers.

 

[MiSJAH]

Without prejudice

....who do you think would win :/

Let's find out?

 

[MiSJAH]

Without prejudice

MSI head office will at some point either take note and make realistic efforts to resolve the issue or customers will leave in droves, whilst word of how MSI treats existing customers stops potential new customers from buying MSI.

 

[MiSJAH]

Without prejudice

Got email to pay, after sending email today to ask what's happening.
Anyone else ?

Nope, from me.

What are you trading from/to at what cost? If you don't mind sharing.

Thanks.

 

[MiSJAH]

Without prejudice

Gt72 2qe 806 to gt73vr 220 £1240

I wonder which 'previous MXM upgrade this is comparable' to where they charge you more than the retail cost of the GPU you are upgrading to AND expect your old card?

Man, that's simply wrong!

Wow MSI really are scumbags. For the rest of my days I will not buy a single product from them now after this shambles

This is the present state of affairs with MSI

 

[MiSJAH]

Without prejudice

GT73vr 7RE 287uk is the kabylake version of GT73VR 6RF (Titan) 034 UK as all of the specs match aside from the CPU being the newer gen.

So cost to upgrade to the equivalent notebook with a GTX 1070 is costing £1,299 in this case.

Neo2016 is upgrading to the equivalent notebook with a GTX 1080 for ~£300.

MSI's own statement claims "This upgrade will allow users to enjoy the latest MSI features, such as Cooler Boost and Dragon Center, and is available at costs comparable to previous MXM upgrades."

Anyone involved in a trade-in, ask MSI to specify which previous MXM upgrades demonstrates where upgrading to a more powerful GPU cost less than a quarter of the cost involved in upgrading to a less powerful GPU?

The above statement has been made by MSI UK Notebook on their facebook page - https://www.facebook.com/MSINotebookUK/posts/1146638512058171

MSI IS WILFULLY MISLEADING CUSTOMERS WITH THIS STATEMENT.

MSI HAS NOT MADE ALL CUSTOMERS AFFECTED AWARE OF THE TRADE IN PROGRAM TO THE BEST OF THEIR ABILITY.

It's time to fight back, refuse the trade in (if you can hold out), take MSI UK Notebook to the small claims courts, hit up any contacts you have in the tech press, contact MSI in Taiwan, contact shareholders.

GOING FORWARDS WE SHOULD ALL EXPECT MSI TO USE THE SAME 'PREVIOUS MXM' COSTS USED FOR NEO2016'S TRADE IN FOR OUR OWN.

 

[MiSJAH]

Without prejudice

Mine was a special edition though with blurry burner, I wonder if this affected their price decision?
It's clear msi are not basing trade ins on mxm alone, it's based ontbecomputer specs, purchase date and original price of the laptop

I agree completely.

But what do MSI state they are doing? NOT THAT.

And this is the crux of the issue.

MSI state one thing, and do another.

THEY ARE WILLINGLY MISLEADING CUSTOMERS WITH THEIR STATEMENT.

If MSI are not willingly misleading customers we can all expect our trade-in costs to have a parity with Neo2016's.

 

[MiSJAH]

Without prejudice

Meant to ask - whats happening with your ombudsman complaint?

For the ombudsman to get involved the company in question needs to respond to the complaint.....

Would you like to guess if MSI responded?

 

[MiSJAH]

Without prejudice

In other words everyone should be paying the exacts same price ?
I think it would still complicate things, as some people may have models that cant switch to the newer model, so would lose or gain features.

Some people computers are better than others, so they would lose against people who have lower specs.

I think its MSI fault for not communication the trade in offer properly, they should have just stated the trade in depends on specs, prices and date of purchase as its too complicated to do a complete swap.

I'm not saying everyone should be paying the same price.

I'm saying MSI should adhere to the statement they made and provide the trade-in at a cost comparable to previous MXM upgrades.

This has been stated numerous times throughout the thread.

Cost of GPU you wish to trade up to, less the an agreed valuation for your existing GPU.

Previous MXM SKU's provided by MSI the customer would purchase the GPU they wanted, then sell on their existing card. (This included MSI's own upgrade kits to the GTX 970M and GTX 980M).

All other features have never been taken into account.

I think they'll make a judgement even if they don't get a response. Otherwise the ombudsman's existence would be pointless.

How longs it been since you raised that complaint?

Months, and the ombudsman closed it because the company in question did not respond.

So no judgement. Pretty poor show really.