DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

Taking the p*** now**** **** now

I can only guess whats behind the yellow asterisks???

 

[MiSJAH]

Ooops, wrong thread.

 

[MiSJAH]

Just read the thread... wow, MSI really are a deceptive and dishonorable company...

Yup.

 

[MiSJAH]

Seems like the Sales Dept will get back to you only when they manage to sell your laptops...

I found this funny when I first read it but the longer it takes.....

 

[MiSJAH]

Here's a quick recap of how people feel about MSI since I started this thread (except the last comment, that one is aimed at me).

Just read the thread... wow, MSI really are a deceptive and dishonorable company... I am now giving serious thought to whether I want to go with them for a new 1070 SLI or 1080 laptop.

Taking the p*** now**** **** now

MSI have shown they have no agility or customer service on this one.

wonder how many customers/future customers they have lost because of this one issue that could have been resolved so easily (yes they lose a bit of money, but they are going to lose money from the program + MASSIVE impact on future business, dumb move if you ask me)

I must say, this whole thing has meant MSI will be getting no money from me for any of their lines, and I have had a number of their graphics cards and motherboards in the past.

Hi i was told a few days ago that I have until the end of january to accept the msi offer or i can't do the trade in. I asked MSI if i could do the trade in towards the end of february as money is a bit tight at the moment. they said yes not a problem, then a couple of days later said i had to accept before the end of january and start shipping it to them or i will be excluded. WTF?? my warranty doesn't expire till march, and not once did anyone ever say I had only until end of january to accept the offer.

MSI is really ****ing me off now, I'm thinking of just going to small claims court to sue for a new laptop at mxm upgrade price. i just want to get this done with. this will probably be the last time i purchase MSI again, i might go back to alienware or try asus.

There is an ongoing class action case brought against MSI USA over the MXM fiasco.

All I want is an upgrade, in lieu of the actually MXM GPU, at a cost comparable with previous MXM upgrades, with no loss of features, hardly unreasonable. But MSI don't care about their customers.

I can't believe anyone would go out and buy an MSI laptop after having a read of this thread.

Hello,

Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.

Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.

Ridiculous.

We were offered upgrade

Ill restate again

Price should be MXM Upgrade kit minus resale of gfx

The value of my laptop should ever enter this calculation

WOW this is still going on? Looking at the offers I can see why people are annoyed. To be honest the most annoying thing would be the constant "we will let you know when we do" and "We are waiting for answers from HQ" BS.

Unfortunately if that's how MSI are going to treat their customers maybe its time to go back to the retailer and state they have sold an item under false pretenses. I know its not the retailers problem but they have to check the products they are selling are as described not just copy/paste the details from the manufacturers website to theirs. The retailer should be able to put more pressure on the manufacturer as holding payments or orders for new stock till it gets sorted or choosing not to sell their products anymore can be a great motivator.

And I dnt get why they value our laptops.... They should only value your chosen gfx and what it should cost as an MXM Upgrade

Grrrrr they ***

**ing settlement agreement either if it gets that far

Also, you can see on ebay the values of 980m's being sold previous, £360, £375, £320 etc. Just more credible than a current listing.

Great thread, got a friend looking at buying a new gaming laptop, we'll be striking the MSI one off the list!

I'll also ensure we don't buy anymore MSI hardware for future builds as well... The service to date reading this thread has been appalling.

Yep, it's getting beyond a joke now.

I'm after a new 1080 gfx card and I won't be buying MSI.

Alas just bought a gaming laptop for my son, went Alienware, don't care if they cost more, Dell support is excellent!

Oh dear this makes some pretty grim reading. Not that it surprises me, I made the mistake of buying an MSI gt laptop a few years back and after an appalling experience with build quality and support I ended up venting my frustrations on the machine and smashing it up (mature of me I know). After that I bought Clevo and have never looked back. I certainly wouldn't buy MSI again that's for sure.

I wish you all the best with getting an acceptable resolution.

Sounds to me like MSI messed up (for want of a better set of words) big time on this one and instead of taking it on the chin and sorting their customers out they insist on trying to wriggle out of it while trying to make a PROFIT.

They just look worse for this and the money it might've cost MSI (if any at all) to just do a fair upgrade program, one that reflects their mistake, would be offset by business made by people choosing their next purchase and seeing MSI's good CS etc. For them to be fair, reflecting on THEIR mistake would have been worth ten promotions/advertisements worth in money and sales.

Good CS is everything to buyers nowadays.

Pretty poor this.

Poor show by the MSI reps too. Seems a bit of a shambles.

I've also sent an email to the MSI CEO and referenced this thread more than a week ago, not a response from them, they couldn't are less if you ask me.

Thinking about a gaming laptop purchase in Florida when I go in 4 weeks and having read this thread it will not be Msi. Bought a lot of Msi in the past but this is poor. Would have liked to have bought one in the UK but the prices are shocking!

What a sad state of affairs.

Situations like this put people off a company for life, plus most will choose to dissuade others from buying from that manufacture because of the poor service resolution.
Conversely, if it is handled well people can't stop telling people about how valued they feel and how much they respect the efforts of the company.

It's particularly galling that your complaints have fallen on deaf ears! A lot of people won't complain for whatever reason, but you would have thought that any company would go all out to make a complaining customer happy because the reality is they are the tip of the iceberg! Fixing it for them causes a domino effect of good word of mouth for the company.

I can't see a good resolution to this from what you have posted so far. Perhaps time to sell and buy something from a (hopefully!) better manufacture.
You could try to contact them one last time, offer a compromise you are willing to accept (if you can stomach a halfway deal) letting them know if they are unwilling to make good they will have lost a customer and your good word of mouth about them and their products.

Eventually it's all you can do, vote with your wallet and buy elsewhere sadly

yeah... I was looking at purchasing the sli 1080 MSI laptop but now I really wont consider it!

Me too, Clevo owner and very happy about it. I've owned a msi before, but won't be touching them again.
Poor show msi

I would avoid the msi tbh. try the new gigabyte aorus out it looks good.

Oh and thanks for the thread MiSJAH, you've helped me to at least exclude MSI from my impending gaming laptop purchase. I'm not really into the upgrade thing on my laptops but companies that treat their customers with such contempt don't deserve to be in business and won't be getting my cash.

Yeah, I was looking at Msi laptops but after reading this I think I will go with Gigabyte again. Gigabyte support was great when I had my p35x, they replaced an 18 month old battery free of charge even though the battery only has a year warranty. Only 100 quid but it was a nice touch.

MSI laptops aren't everyman and their dog laptops like Dell and Lenovo, these are niche machines targeted at a specific group; a group that for the most part, makes a more informed decision before purchase, so I can see (and rightly so) this affecting them. I would never purchase an msi product now. At the very least they could admit the mistake and release an apology, but no.

This is not an upgrade path, this is a minor discount on a new laptop.

these prices (if accurate) are outrageous. this looks like it should end in a lawsuit for not honouring original upgrade / purchase agreements.

I say 'looks like' as these deals are aimed at the enthusiast market, and we all know that market is too small to make waves if any issues arise

I wish you guys all the best

It's not cost effective for MSI they won't make much if anything from doing it. Tbh the whole idea was nothing more than a sales pitch that was never going to be an option.

^ Man on a mission.

HELL YEAH!

 

[MiSJAH]

...we decide to upper upgrade to GT72VR 6RE(Dominator Pro)-249UK...

Yeah, "UPPER UPGRADE", I can't beleive Neil/Loki called me out when I described MSI UK Notebook as incompetent.

 

[MiSJAH]

I don't think you should comment on someones competency based around their language skills. They might be dyslexic or English might not be their first language.

True, and when a support person is dealing with hundreds of emails per day then typographical mistakes happen.

Much as I accept both of these points, if you ran a business would you assign someone with dyslexia or that wasn't professionally competent in the English language, the role of interacting with your UK customers?

MSI is a multi-billion dollar corporation, there is no excuse.

As an aside, this is not the sole episode of this occurring, the majority or emails received contain either mistakes in pricing, calculations, or spelling.

 

[MiSJAH]

Erm.....yes - theres laws against discriminating against people with disabilities or their country of origin.....

Thanks for that.

Employing the most appropriate person with appropriate skill set to perform the tasks necessary is hardly discriminatory. eg, people that are partially sighted do not get jobs as pilots because of discrimination.

If you would like to discuss further drop me an email rather than taking the thread off-topic, andy[@]msimxmshame[.]org.

 

[MiSJAH]

No - that is correct - but a customer service job is hardly that. An individual with a visual impairment could not be prevented from working in a job where they are required to use email.

You cant really say that someone with dyslexia is incapable of holding a job where email use is required.

Instead of backtracking on that really unacceptable comment you are trying to justify it.

I actually find it quite offensive.

I provided my email if you wish to continue. I stand by my comment.

Please try and stay on topic "MSI MXM Graphics upgrade".

 

[MiSJAH]

To be clear MSI is making an offer as an alternative to the actual MXM upgrade, that costs the customer up to double the cost of the actual MXM upgrade, this is not acceptable as you can understand by my earlier posts quoting others in this very thread.

There is a class action going on in the USA, this thread will be the main source of information for UK customers about that.

I'm glad that OcUK have the foresight to leave the thread open.

 

[MiSJAH]

Can I ask those that are trading with the program;

Would you have agreed to MSI's valuation if you had another decent spec laptop to use, whilst waiting for a more realistic offer from MSI?

I ask because I realise if I didn't have my new laptop, I would be frustrated as anything waiting.

To be succinct:

Are you trading because you have no alternative or because you feel it's a great deal?

Thanks.

 

[MiSJAH]

If you were/are subscribed to this thread check your subscription as mine had dropped off.

 

[MiSJAH]

I got a great deal, £290 for the upgrade though I am a bit ****ed off they want another £150 for repairs. So will have to see what happens, I really hope everything gets sorted on Monday.

Hi Neo,

For the benefit of the thread what model are you upgrading from/to? Which GPU's?

And can you see a way that if fits with MSI's claim that "cost is comparable with previous MXM upgrades"?

Happy to see the thread back open, and to be frank some mods clearly need their heads examining for not only closing it arbitrarily with no rules broken, but also posting personal surname information to boot. The mind boggles at such lack of judgement, and I thought OCUK had left that kind of stuff in the past.

Same here, happy the thread is still open. I'm concerned that MSI is leaning on OcUK.

As for posting my personal details, I have a screenshot and as I am subscribed to the this thread I have the entire post in an email also, it was stated that "The stance is a public announcement with MSI for all to see."

I'm shocked that MSI think this is an acceptable manner to resolve a problem of their own creation.

Hi neo! Glad to see you on the forums. I feel I'm getting a good deal tbh I've had my gt80 for a year and a half pretty much since its release. I was planning to buy a gt83 anyways eventually as I had a feeling a long time ago that the gpu upgrade wasn't going to happen when there was no sight of the m versions of pascal so I prepared for the worse. Much to my surprise they announced the trade in scheme and for the price of a low end system 880 pounds I can get a laptop which is so much better than a gt80. I am very excited.

Also there's a few new features that make this worth it for me. One is the ess sabre dac built into the gt83

Are you comparing the trade in cost to retail price as a good deal, as that is not the purpose of the program. The program is to replace MSI's advertised MXM upgrade.

So based on the purpose of the program, do you think you are getting a good deal?

 

[MiSJAH]

Misjah I know what you are saying but the way I see it is msi have turned around and said OK we aren't doing a gpu upgrade but if you would like to you can trade yours in for a discount on a new one.

Except that is not what MSI said. To quote MSI directly:

This upgrade will allow users to enjoy the latest MSI features, such as Cooler Boost and Dragon Center, and is available at costs comparable to previous MXM upgrades.

Which previous MXM upgrade do you think your cost is comparable to to be a good deal, considering Neo's cost (and I think his is SLI) is only £290?

I am puzzled as to why we as a community are not coming together to hold MSI to their word to fix their problem that was of their making!

 

[MiSJAH]

Neo is getting a single card mate. And I know your trying your hardest to defend us but this for me is a easy option for me to get a new laptop and be done with it. Because waiting for anything else to happen is just a long drawn out process and I haven't got the time or the energy to allocate it to this it's a laptop I get a new one case closed I move on with my life. It does help that MSI do make absolutely brilliant laptops.

No worries, I just demonstrating that it is a bad deal (based on MSI's own statements) for most involved.

 

[MiSJAH]

I know have your reasons dude and I guess your point about it being our only option is correct you have an aorus I don't so your more in the position to argue it out.

Agreed, it's easier to take the time to hold MSI to account when you have a (super awesome) aorus to use in the mean time.

And I also agree that MSI make great laptops, it's their treatment of their customers surrounding their screw up that has caused this thread and those stating they will not/never buy MSI.

 

[MiSJAH]

Without prejudice:

So I have received a legal threat from a representative of MSI:

I would really really consider what you post in public if you are suggesting we are leaning on Overclockers to close your thread. You are suggesting we are coercing or forcing Overclockers to close the thread. At no time whatsoever have we suggested directly or indirectly to close the thread. Nor have we spoken to an OcUK forum mod or employee asking for the thread to be closed or removed.

Your suggestion is defamatory to the good name of MSI. If this line continues without any foundation whatosever then this will be left to our legal team to take further under the Defamation Act 2013. Suggesting we are leaning on Overclockers is damaging to our brand and reputation and we will seek immediate redress.

I stand by concern, and my statement. I accept it may be incorrect, however, it is a concern of mine.

 

[MiSJAH]

Yup, I also think MSI are trying to stifle the thread. It was very bad form.

Have you received a legal threat from MSI?

 

[MiSJAH]

Without prejudice

Msi are not that bad, though not happy with the amount of time they are taking.
If anything they have been polite and fair to me, besides the repair bill which is annoying.
All I want is my 1080, I'm sure it's going to be an awesome computer when I get it.

In your particular situation, I agree completely. It works out well for you.

What it doesn't do is follow MSI's public statement about cost.

"available at costs comparable to previous MXM upgrades"

Whereas the majorities costs exceed previous MXM upgrade costs, yours is lower (by some margin) of previous MXM upgrade costs.

It is another example of MSI not fulling their own promoted program.

Link to statement quoted above - https://www.facebook.com/MSINotebookUK/posts/1146638512058171


Neo, I'm happy for you. It's great to see one person involved in the trade-in is getting an exemplary deal.

Edit:Except for them charging you extra for damage to the chassis, maybe an MSI representative could point out how exactly that is "comparable to previous MXM upgrades"?

 

[MiSJAH]

Without prejudice

I R NOT A FORUM TROLL.

I firmly stand by my opinion, I am happy to enter into discussion to correct it if it is indeed inaccurate.