DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

The 4720HQ was introduced at the same price as the 4710HQ $378, just because Intel still produce and ship a CPU does not mean it has not been replaced by another model taking its price point.

That's my point, Intel were still producing and shipping the 4700, 4710, 4770 when I purchased my notebook with 4720. So from Intel's inventory of mobile Haswell chips at the time of purchase mine was 3 tiers up.

This is beside the point really as everything else in my post in much more important. An quad core I7 is much of a muchness when it comes to gaming.

 

[MiSJAH]

Today I have sent the following email to all of the companies listed on MSI's website as UK resellers.

To whom it may concern,

As a retailer of MSI notebooks I would like to draw your attention to recent issues with MSI's notebooks that you may not be aware of.

The GT72 and GT80 series of laptop were advertised as having upgradable graphics processing units (GPU). When the new series of GPU were released MSI reneged on providing a GPU to upgrade our notebooks with.

After a period of time they released an trade-in upgrade program that was meant as an alternative to providing a slot in GPU. This program was considerably more expensive to owners of a certain age of GT series notebook.

MSI stated in their program that 'the costs would be comparable with previous GPU upgrades'. Upon asking which previous GPU upgrades they were based upon, MSI has not provided an answer. (To be very clear there has been no previous GPU upgrade that has taken the age of the notebook and purchase price of the notebook into account, yet this 'trade-in program does exactly that'.

There are currently two forums with very active threads on this topic, the first has now gone past 4,300 posts and has over 240,000 unique views. The other has 397 posts and over 21,000 unique views. I am not sure how many of these posters/viewers will be customers of yours but I will share your response to this email or lack of response with them.

I ask that you provide a company response to this behaviour from one of your suppliers and what you intend to do about it for the sake of your customers?

Kind regards,

Andy

Links:

MSI statement about cost of upgrade - https://www.facebook.com/MSINotebookUK/posts/1146638512058171
Notebookreview thread - http://forum.notebookreview.com/thr...-gpu-upgrade-discussion.795236/#post-10323278
Overclockers.co.uk thread - https://forums.overclockers.co.uk/showthread.php?t=18746748

I will update with relies as received.

(nb. those with webnote rather than email addresses on their websites I will contact when I have time).

 

[MiSJAH]

Friday the 13th!

 

[MiSJAH]

Hi,

My most friendly advice I can offer is thus.

Go onto the MSI website, find all the UK resellers listed and contact them explaining your dismay with MSI's misleading advertising. Point them to this forum and the notebookreview thread. Ask them how many of the 260,000 people that are reading these threads are potentially their customers, and what are they going to do about it.

MSI UK appears to be handtied on a reasonable solution, the only way to change this is to make our dismay apparent to MSI resellers.

If this doesn't work I'm going to point MSI's institutional share holders to these forums. There will be someone that knows the value of the readers of these threads and how they will vote with their wallets not to purchase MSI.

Good luck, and feel free to drop me an email to msimxmshame[at]gmail[dot]com.

 

[MiSJAH]

Hahaha, you can speak freely on NBR. Neo....neo...neoooooo.

I'm waiting on an email back from Neil's boss, Jeff.

Anyone that completed an agreement with the date of 31/12/16 needs to understand that it is not legally blinding.

I've put my final offer to MSI regarding the trade-in scam and I await their response.

The final offer needs to be pretty spectacular considering how we, the customers, have been treated over the last few months.

If MSI fail to deliver a reasonable offer. Let's just consider MSI is allowing someone with a GT80 with 2 x 980's to upgrade to a GT83 with 2 x 1080's for around £250. All whilst telling us that it is 'at a cost comparable with previous MXM upgrades'.

Come on Neil/Loki which previous MXM upgrade has allowed a deal like that?

I have all the offer emails archived if anyone would like to have a look and then make their opinions known to MSI's resellers and/or their institutional shareholders?

Email addresses for MSI UK resellers and list of MSI institutional shareholders here.

 

[MiSJAH]

LOL they told me my laptop is in bad condition and has water under the keyboard?!

now its 2 years old so condition is not new sure, but it should be upgrade not a trade in.

and seriously what the hell, water?! I have NEVER spilled water or any fluids on my keyboard! are they MAD!?


Edit I ******* knew they would ******* do this.... Ffs msi theres been no water near my God damn ******* laptop! Trying to scam me again wow what an absolute **Removed** mistake it was ever purchasing a msi branded laptop just wow... Wow....

Have they said that this will change your trade in cost?

Please look at me earlier post that links to all the MSI resellers, complete with email contact details. Get in touch with them. MSI are ignoring their customers (by not doing the right thing), maybe they'll pay attention to their resellers.

 

[MiSJAH]

I think we are all missing the point. If MSI had not mislead us into believing we could upgrade our GPU's the physical condition of the notebook would be irrelevant.

 

[MiSJAH]

The larger the company, the longer these things take, but at least its moving forward.

It sounds like this Neil is making an effort to help which is good.


How did you initiate the upgrade by the way - was there a website?

You really are missing the point.

As customers we are being made to pay for upgrades that are not required specifically on the grounds that MSI cannot fulfil it's advertising.

Initially MSI only made customers aware of the trade-in scam via third party forums, eventually they added a section purely for the US customers on the MSI.com website.

 

[MiSJAH]

If you don't require the upgrade what are you complaining about?

Just to bring you upto speed.

The upgrade required is the GPU.

Not a newer CPU, RAM, or SSD.

So why should the customer cover the costs of the hardware that they do not require, if MSI had not reneged of their advertised upgradable GPU?

 

[MiSJAH]

You have an Aorus laptop now though....? Shouldn't that be the end of it?

I don't follow your logic, because I have bought a new laptop I should accept MSI reneging on their advertising, lying in their trade-in scam program?

It's down to customers to hold business to account.

 

[MiSJAH]

Have you raised it with trading standards or any consumer groups?

Anyone not happy with MSI's "Upgrade" please complain to the Consumer Ombusman - http://www.consumer-ombudsman.org/



Nothing MSI has done in regards to this matter has been anywhere near acceptable, make your voices heard.

I would like to point out that I have had no issues with overclockers, they sold me a great machine at a stunning price and they will continue to be my preferred etailer for future tech purchases.

 

[MiSJAH]

Have they responded?

Yes, stating MSI did not respond to their enquiry.

have you also raised a complaint with the advertising standards authority?

Not as yet.

I must say, this whole thing has meant MSI will be getting no money from me for any of their lines, and I have had a number of their graphics cards and motherboards in the past.

And this is the shame of the matter.

I genuinely would not want MSI to lose business if they did right by their customers.

I wonder how many of the now over 270,000 unique viewers of the threads about this situation feel the same as krooton?

 

[MiSJAH]

I suspect they are probably indifferent to be honest. But i think your over-persistence is damaging your and your case's credibility. Doesn't the ombudsman require you to cease and desist this sort of thing while their investigation is ongoing?

I do hope you can get it resolved satisfactorily but I suspect you're going to end up just wasting a disproportionate amount of your time and effort compared to any remediation you may or may not receive.

I'm not going to stop buying MSI in light of this however - this has nothing to do with the quality of their products or their ability to fix faults should they occur.

Thank you for your contribution, alternative perspectives are always welcome.

If you still consider MSI a business you wish to do with business even after reading how they treat their existing customers, that is your risk.

No, the ombudsman requests no such thing.

I fail to see how not giving up and rolling over to MSI's misleading statements to it's customers and accepting a terrible deal does any harm.

If you had read the thread in it's entirety you would notice that there is a lot of support.

Again, thank you for your input.

 

[MiSJAH]

Fair point.

I probably should go back and read most of the parts i skimmed over, but where was the poor treatment?

Misleading customers by advertising something that never materialised.
Misleading customers by advertising a replacement program as being cost comparable to an MXM GPU upgrade, but actually basing it on how MSI values the customers notebook and the SRP of a new notebook.
Not making customers aware of the issue.
Taking ridiculous lengths of time to resolve.

There's more, start at the beginning of the thread and have a read through.

 

[MiSJAH]

and i would say this is a result and Neil is a top man . cant say this is not good .

Neil may be, yet he still has to comply with HQ;

Misleading customers by advertising something that never materialised.
Misleading customers by advertising a replacement program as being cost comparable to an MXM GPU upgrade, but actually basing it on how MSI values the customers notebook and the SRP of a new notebook.
Not making customers aware of the issue.
Taking ridiculous lengths of time to resolve.

All that is required is that MSI actually do what the trade-in scam says they will 'at a cost comparable with previous MXM upgrades'. Not some guestimated price MSI assign to our notebooks vs some SRP for the new notebook.

MSI continues to lose potential customers every day day because of this ongoing pathetic attempt to make their customers pay for MSI's error.

 

[MiSJAH]

which laptop you got coming tropicola ? the 1070 is a beast of a card when i had my GT73 6RE .

Was that one of the faulty ones you had to RMA?

 

[MiSJAH]

How do the costs of your trade-in compare to MSI's original advertised MXM upgrade?

MXM GTX 1070 - £672 (inc' vat and delivery)
MXM GTX 980M - ebay uk (selling in the last few weeks for ~£400)

Total cost of upgrade = ~£272

The 6700HQ offers a +/- 5% increase over Haswell and DDR4 at present offer no benefits in gaming.

 

[MiSJAH]

I only had 1 faulty laptop and yes it was the GT73VR 6RE , I sent it back under the 30 day DOA . i then got the finance cancelled and bought elsewhere with an extra 3 months to pay so i went with the new 7RF with 1080 & 7820 .

Lucky for you, others had multiple bad MSI notebooks they had to RMA.

tropicola has the 15in version coming but im thinking these are out of stock and he will get the 7 series instead .

I wonder the cost comparison with an actual MXM upgrade?

 

[MiSJAH]

No we both know it's not very close to the "actual cost" although to be fair it's cost me cheaper than a 1070 @ 560ish without the sale of my card is the thing that's missing. which to be fair is not really their concern, just a shame they can't send us the 980m back instead and referb the laptop/gfx card then we would be evens.

Either MSI should allows us to remove and resell our existing GPU or they should purchase it from us at the market rate. The only reason to not do this is decrease the cost of MSI's screw up when they advertised the GT series as upgradable.

however i'm happy its better than the 1k or no upgrade, so we did get somewhere of a middle ground, as i said they will lose business for this so it's going to hurt MSI. maybe they learn from it, i don't know...

I agree this will hurt MSI. By 'middle ground' you mean the customer paying a contribution for MSI's screw up?

and in regards to the 6700HQ 6th series, i had the original laptop with the 4th series 4720HQ

surely i'm getting more than a 5% performance update?

Nope, less. Only 4% performance increase - http://cpu.userbenchmark.com/Compare/Intel-Core-i7-6700HQ-vs-Intel-Core-i7-4720HQ/m34954vsm20045

the 980m 4gb to a 1070 8gb version

This is what we should be paying for, nothing else.

the 8gb ddr3 ram to the 16gb ddr4 ram

haven't really looked at the ssd other features but i think i get some kind of disc drive upgrade and maybe the ssd is faster?

think the screen/case is pretty much the same however



this is why i don't mind paying just that little extra just get get this sorted once and for all, and end of day i do get a slightly better laptop in the end which i wouldn't have got with just a graphics upgrade (or a nice clean new one either with the keyboard problem neil agreed to waiver)

I on the other hand do mind paying to fix a multi-billion pound multinational corporation's mistakes.

A business of this size should have the integrity to fix it's own mistakes and apologise to it's customers for the inconvenience.

 

[MiSJAH]

560ish is a great price for the upgrade and a fresh 2 year warranty . defo big upgrade . i know its not what this is all about its all about the GPU .

Only if you did not buy a an MSI GT notebook with the intention of upgrading the MXM GPU like MSI advertised, if you did however, you are paying for MSI's mistake and there's no way that could possibly be a "great price" to pay.