DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

Taking the p*** now**** **** now

I can only guess whats behind the yellow asterisks???

 

[leinad amme]

I can only guess whats behind the yellow asterisks???

A boat load of anger.

 

[tropicola]

Payment should be clear today, no notifications of a dispatch yet

Did ask yesterday if my model was still in stock but no reply yet....

 

[MiSJAH]

Ooops, wrong thread.

 

[leinad amme]

Happy thoughts

 

[leinad amme]

No ghost recon beta for me ; (

 

[Richdog]

Just read the thread... wow, MSI really are a deceptive and dishonorable company... I am now giving serious thought to whether I want to go with them for a new 1070 SLI or 1080 laptop.

This wait for payment is ****ing me right off now. What email did they email you from tropicola because I'm about to go loco on there asses I can't stand another day of refreshing my email every 5 mine and disappointment.

If you are refreshing your email every 5 minutes then you clearly need to calm down and stop being such a neurotic basket case.

 

[miral79]

emailed my agreement yesterday morning, haven't heard anything yet.

How long did it take most of you to get the shipping labels and instructions sent?

I'm just in a rush to get the new laptop now, i need my laptop for work, and i want to ship the old 1 and get the new 1 asap, but reality will probably be end of this month maybe lol

 

[MiSJAH]

Just read the thread... wow, MSI really are a deceptive and dishonorable company...

Yup.

 

[tropicola]

well still nothing...

i email support - they tell me to speak to sales "all the nessassary has been done"

i email sales/marketing and they tell me to speak to support...

so they have my laptop & my money now - and i have no info on when I will receive my laptop


Nat (sales) at MSI UK - "The support team will be in touch to confirm any further details as they handle the cases, from payment to shipping, once the laptops have been received."

Support Team @ MSI POLAND - "Now sales will inform you about next procedure."

now neil is oof til Friday :/ something only seems to happen when he pokes people :/

 

[Richdog]

well still nothing...

i email support - they tell me to speak to sales "all the nessassary has been done"

i email sales/marketing and they tell me to speak to support...

so they have my laptop & my money now - and i have no info on when I will receive my laptop


Nat (sales) at MSI UK - "The support team will be in touch to confirm any further details as they handle the cases, from payment to shipping, once the laptops have been received."

Support Team @ MSI POLAND - "Now sales will inform you about next procedure."

now neil is oof til Friday :/ something only seems to happen when he pokes people :/

How long have they had the laptop now?

 

[MiSJAH]

Seems like the Sales Dept will get back to you only when they manage to sell your laptops...

I found this funny when I first read it but the longer it takes.....

 

[tropicola]

How long have they had the laptop now?

I posted it on the 19th of January, so yea almost 2 weeks has passed since posting...

should be 3 days postage/repairs payment clear 2-3 days and looks like I'm going to have to wait until next week until it's even posted to me I bet it's not going to get posted tomorrow....

 

[MiSJAH]

Here's a quick recap of how people feel about MSI since I started this thread (except the last comment, that one is aimed at me).

Just read the thread... wow, MSI really are a deceptive and dishonorable company... I am now giving serious thought to whether I want to go with them for a new 1070 SLI or 1080 laptop.

Taking the p*** now**** **** now

MSI have shown they have no agility or customer service on this one.

wonder how many customers/future customers they have lost because of this one issue that could have been resolved so easily (yes they lose a bit of money, but they are going to lose money from the program + MASSIVE impact on future business, dumb move if you ask me)

I must say, this whole thing has meant MSI will be getting no money from me for any of their lines, and I have had a number of their graphics cards and motherboards in the past.

Hi i was told a few days ago that I have until the end of january to accept the msi offer or i can't do the trade in. I asked MSI if i could do the trade in towards the end of february as money is a bit tight at the moment. they said yes not a problem, then a couple of days later said i had to accept before the end of january and start shipping it to them or i will be excluded. WTF?? my warranty doesn't expire till march, and not once did anyone ever say I had only until end of january to accept the offer.

MSI is really ****ing me off now, I'm thinking of just going to small claims court to sue for a new laptop at mxm upgrade price. i just want to get this done with. this will probably be the last time i purchase MSI again, i might go back to alienware or try asus.

There is an ongoing class action case brought against MSI USA over the MXM fiasco.

All I want is an upgrade, in lieu of the actually MXM GPU, at a cost comparable with previous MXM upgrades, with no loss of features, hardly unreasonable. But MSI don't care about their customers.

I can't believe anyone would go out and buy an MSI laptop after having a read of this thread.

Hello,

Finally got my offer. GT72S 6QE-044UK bought March last year. £1784. So to get anywhere near the spec of my laptop it's £700. Queried this and apparently it's because the 1080 is more expensive.

Tried to see if I could go for a different product category but apparently to honour the original gt claim it has to stay on the gt laptops.

Ridiculous.

We were offered upgrade

Ill restate again

Price should be MXM Upgrade kit minus resale of gfx

The value of my laptop should ever enter this calculation

WOW this is still going on? Looking at the offers I can see why people are annoyed. To be honest the most annoying thing would be the constant "we will let you know when we do" and "We are waiting for answers from HQ" BS.

Unfortunately if that's how MSI are going to treat their customers maybe its time to go back to the retailer and state they have sold an item under false pretenses. I know its not the retailers problem but they have to check the products they are selling are as described not just copy/paste the details from the manufacturers website to theirs. The retailer should be able to put more pressure on the manufacturer as holding payments or orders for new stock till it gets sorted or choosing not to sell their products anymore can be a great motivator.

And I dnt get why they value our laptops.... They should only value your chosen gfx and what it should cost as an MXM Upgrade

Grrrrr they ***

**ing settlement agreement either if it gets that far

Also, you can see on ebay the values of 980m's being sold previous, £360, £375, £320 etc. Just more credible than a current listing.

Great thread, got a friend looking at buying a new gaming laptop, we'll be striking the MSI one off the list!

I'll also ensure we don't buy anymore MSI hardware for future builds as well... The service to date reading this thread has been appalling.

Yep, it's getting beyond a joke now.

I'm after a new 1080 gfx card and I won't be buying MSI.

Alas just bought a gaming laptop for my son, went Alienware, don't care if they cost more, Dell support is excellent!

Oh dear this makes some pretty grim reading. Not that it surprises me, I made the mistake of buying an MSI gt laptop a few years back and after an appalling experience with build quality and support I ended up venting my frustrations on the machine and smashing it up (mature of me I know). After that I bought Clevo and have never looked back. I certainly wouldn't buy MSI again that's for sure.

I wish you all the best with getting an acceptable resolution.

Sounds to me like MSI messed up (for want of a better set of words) big time on this one and instead of taking it on the chin and sorting their customers out they insist on trying to wriggle out of it while trying to make a PROFIT.

They just look worse for this and the money it might've cost MSI (if any at all) to just do a fair upgrade program, one that reflects their mistake, would be offset by business made by people choosing their next purchase and seeing MSI's good CS etc. For them to be fair, reflecting on THEIR mistake would have been worth ten promotions/advertisements worth in money and sales.

Good CS is everything to buyers nowadays.

Pretty poor this.

Poor show by the MSI reps too. Seems a bit of a shambles.

I've also sent an email to the MSI CEO and referenced this thread more than a week ago, not a response from them, they couldn't are less if you ask me.

Thinking about a gaming laptop purchase in Florida when I go in 4 weeks and having read this thread it will not be Msi. Bought a lot of Msi in the past but this is poor. Would have liked to have bought one in the UK but the prices are shocking!

What a sad state of affairs.

Situations like this put people off a company for life, plus most will choose to dissuade others from buying from that manufacture because of the poor service resolution.
Conversely, if it is handled well people can't stop telling people about how valued they feel and how much they respect the efforts of the company.

It's particularly galling that your complaints have fallen on deaf ears! A lot of people won't complain for whatever reason, but you would have thought that any company would go all out to make a complaining customer happy because the reality is they are the tip of the iceberg! Fixing it for them causes a domino effect of good word of mouth for the company.

I can't see a good resolution to this from what you have posted so far. Perhaps time to sell and buy something from a (hopefully!) better manufacture.
You could try to contact them one last time, offer a compromise you are willing to accept (if you can stomach a halfway deal) letting them know if they are unwilling to make good they will have lost a customer and your good word of mouth about them and their products.

Eventually it's all you can do, vote with your wallet and buy elsewhere sadly

yeah... I was looking at purchasing the sli 1080 MSI laptop but now I really wont consider it!

Me too, Clevo owner and very happy about it. I've owned a msi before, but won't be touching them again.
Poor show msi

I would avoid the msi tbh. try the new gigabyte aorus out it looks good.

Oh and thanks for the thread MiSJAH, you've helped me to at least exclude MSI from my impending gaming laptop purchase. I'm not really into the upgrade thing on my laptops but companies that treat their customers with such contempt don't deserve to be in business and won't be getting my cash.

Yeah, I was looking at Msi laptops but after reading this I think I will go with Gigabyte again. Gigabyte support was great when I had my p35x, they replaced an 18 month old battery free of charge even though the battery only has a year warranty. Only 100 quid but it was a nice touch.

MSI laptops aren't everyman and their dog laptops like Dell and Lenovo, these are niche machines targeted at a specific group; a group that for the most part, makes a more informed decision before purchase, so I can see (and rightly so) this affecting them. I would never purchase an msi product now. At the very least they could admit the mistake and release an apology, but no.

This is not an upgrade path, this is a minor discount on a new laptop.

these prices (if accurate) are outrageous. this looks like it should end in a lawsuit for not honouring original upgrade / purchase agreements.

I say 'looks like' as these deals are aimed at the enthusiast market, and we all know that market is too small to make waves if any issues arise

I wish you guys all the best

It's not cost effective for MSI they won't make much if anything from doing it. Tbh the whole idea was nothing more than a sales pitch that was never going to be an option.

^ Man on a mission.

HELL YEAH!

 

[leinad amme]

Just read the thread... wow, MSI really are a deceptive and dishonorable company... I am now giving serious thought to whether I want to go with them for a new 1070 SLI or 1080 laptop.



If you are refreshing your email every 5 minutes then you clearly need to calm down and stop being such a neurotic basket case.

But I enjoy being a neurotic basket case

 

[tropicola]

update:

So laptop out of stock, getting upgraded to same version it seems but 2tb instead of 1tb disk.

However, within 7 days? No shipping? Has it been shipped? I have no idea...





Hi Mark,

We received your payment and your notebook is preparing to ship out to you.
According you’re your trade-in agreement, you choose GT72VR 6RE(Dominator Pro)-234UK as trade-in model.
Since there is no more stock of GT72VR 6RE(Dominator Pro)-234UK, we decide to upper upgrade to GT72VR 6RE(Dominator Pro)-249UK.

Here is the SPEC difference:
GPU
SPEC
Name
P/N
GTX 1070, 8GB GDDR5
17” IPS/ i7-6700HQ/ 16GB/ 128GB nvme SSD +2TB
GT72VR 6RE(Dominator Pro)-249UK
9S7-178511-249
GTX 1070, 8GB GDDR5
17” IPS/ i7-6700HQ/ 16GB/128GB Nvme SSD + 1TB
GT72VR 6RE(Dominator Pro)-234UK
9S7-178511-234

Your shipment will be ready soon, you will receive within 7 days.

Thank you.

MSI UK Notebook


Rang neil as it seems when he in the office things get done, when he isn't things don't seem to happen promote this man to director of marketing/sales imo

 

[leinad amme]

Not to sure what to make of that hopefully it doesn't delay your laptop but at least you have actually heard something many of us are still waiting to pay.

 

[tropicola]

Not to sure what to make of that hopefully it doesn't delay your laptop but at least you have actually heard something many of us are still waiting to pay.

well yea i'm sure they are dealing with rest of em, no idea why its takes them so long!

have you shipped your laptop yet? i've been 2 weeks without it wouldn't be so bad if it wasn't raining all week but i've been stuck inside with no laptop lol

 

[MiSJAH]

...we decide to upper upgrade to GT72VR 6RE(Dominator Pro)-249UK...

Yeah, "UPPER UPGRADE", I can't beleive Neil/Loki called me out when I described MSI UK Notebook as incompetent.

 

[MrMojoRisin]

Yeah, "UPPER UPGRADE", I can't beleive Neil/Loki called me out when I described MSI UK Notebook as incompetent.

I don't think you should comment on someones competency based around their language skills. They might be dyslexic or English might not be their first language.