Nope I didnt but past MXM prices available should be similar cost minus graphics card doesnt take a genius to have a rough guess at what it should cost
DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics
- Thread starter MiSJAH
- Start date
Nope I didnt but past MXM prices available should be similar cost minus graphics card doesnt take a genius to have a rough guess at what it should cost
Also you really rhink if msi cant find a price now that they had a price when the 1080 wasnt even out yet?!
I don't dispute that
My point is, someone must have asked the cost. Regardless of any claim of what they can do, they could say its any price so I would have expected someone/anyone would have asked that before buying something as expensive
To me, asking would make sense, my point is surely someone did
I mean it literally could be any price until someone asked
My point is, someone must have asked the cost. Regardless of any claim of what they can do, they could say its any price so I would have expected someone/anyone would have asked that before buying something as expensive
To me, asking would make sense, my point is surely someone did
I mean it literally could be any price until someone asked
I see, perhaps you are correct. However I didn't ask as there have been MXM in the past and prices seemed reasonable enough (assuming u keep you old card to sell). Couple that with the fact the gear wasn't out so MSI would have oonly been able to provide a quote at that point subject to change so kinda pointless...
Last thing I would think is the laptop wouldnt have been able to upgrade and me incurring additional costs for a trade in program that I didn't sign up for, I signed up for an upgrade.
Hopefully someone did ask and can dig out an email *crossing my fingers*
Kinda goes like this,
"Hi MSI, I've bought this great notebook. How much will the unreleased GPU's be when I come to upgrade?"
"Er.....we'll tell you when they are released".
Axeboy, if you can tell me how much a desktop Volta GTX 1180ti FE will be, I'd appreciate it.
Ok, so MSI straight out lied to it's customers.
MSI UK Notebook published on it facebook page the UK Pascal Trade-Upgrade Program, claiming " is available at costs comparable to previous MXM upgrades."
So today some received their offers.....
"According to the data you provided to us, your discount amount will be £*,*** based on 2 evaluations as follows:
1. The original launch price of your on-hand machine GT72 ***UK is £*,***
2. Your invoice date is **/**/****, we can accept the machine as long as it’s within 2years warranty"
Absolutely nowhere near previous MXM upgrades costs whatsoever.
At least we know why Loki/Neil the MSI Rep on these forums has not given me the information in advance.
Hey Neil, you have something to add to this?
Edit: While I wait for my offer email, I am composing an email to the following;
Dimensional Fund Advisors LP
Robeco Institutional Asset Management BV
The Vanguard Group, Inc.
Norges Bank Investment Management
Yuanta Securities Investment Trust Co., Ltd.
Quoniam Asset Management GmbH
Mellon Capital Management Corp.
Jih Sun Securities Investment Trust Co., Ltd.
Capital Investment Trust Corp.
SSgA Funds Management, Inc
These are MSI institutional shareholders, I am planning on making them aware of the situation.
This thread has ~10,000 views, another thread on NBR has ~200,000 views. I wonder if they care how many lost sales this scam will cause? It's pretty obvious MSI as business don't care about it's customers, I wonder if they care about their investors.
MSI UK Notebook published on it facebook page the UK Pascal Trade-Upgrade Program, claiming " is available at costs comparable to previous MXM upgrades."
So today some received their offers.....
"According to the data you provided to us, your discount amount will be £*,*** based on 2 evaluations as follows:
1. The original launch price of your on-hand machine GT72 ***UK is £*,***
2. Your invoice date is **/**/****, we can accept the machine as long as it’s within 2years warranty"
Absolutely nowhere near previous MXM upgrades costs whatsoever.
At least we know why Loki/Neil the MSI Rep on these forums has not given me the information in advance.
Hey Neil, you have something to add to this?
Edit: While I wait for my offer email, I am composing an email to the following;
Dimensional Fund Advisors LP
Robeco Institutional Asset Management BV
The Vanguard Group, Inc.
Norges Bank Investment Management
Yuanta Securities Investment Trust Co., Ltd.
Quoniam Asset Management GmbH
Mellon Capital Management Corp.
Jih Sun Securities Investment Trust Co., Ltd.
Capital Investment Trust Corp.
SSgA Funds Management, Inc
These are MSI institutional shareholders, I am planning on making them aware of the situation.
This thread has ~10,000 views, another thread on NBR has ~200,000 views. I wonder if they care how many lost sales this scam will cause? It's pretty obvious MSI as business don't care about it's customers, I wonder if they care about their investors.
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They said the situation is between the retailer and the customer. It would be down to the retailer to resolve with the manufacturer.
I would give kudos to MSI to trying to handle this themselves, however, they are not trying to handle/resolve the issue but turn a profit from it.
Agreed. I have no beef with OcUK, great team.
MSI has caused this problem, then tried to profit from rather than take the hit for their mess up.
They're are not listening to us, I hope they listen to their shareholders.
MSI, I am not going away. This is gathering momentum. Read just in this thread how many lost sales you have.
What do you want to achieve really, the best returns for share holders and the largest bonuses for staffers? I'll let you guess the long term effect of this screw up, whilst I make as many people/organisations aware as possible.
Or you could do the right thing by your customers and at least keep word on the latest announcement and make costs comparable with previous MXM upgrades.
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eh why is it down to the retailer?
MSI promised to deliver something, they can't so they should fix it correct?
It wasn't like the retailer promised to provide it without asking MSI first?
You buy from the retailer, so the customers 'contract' is with the retailer.
You can place a claim against the retailer, they are likely to offer a refund less a percentage then claim against the manufacturer.
However, proactive company get ahead of the curve in these situations to stop long term business problems. MSI is not one of these companies.
10 days since he hasn't refused the details.......
How does that relate to advertising standards?
I'm not sure but will check it out.
Associate
- Joined
- 7 Oct 2014
- Posts
- 33
Hello MISJAH, I can see that you continue your fight, kudos to you
I finally received the personalized trade-in offer from MSI.
From my perspective, it looks pretty honest but maybe I'm falling in the right bracket somehow. I would be ****ed off if I was not anymore in the 2 year warranty period, I think this is not very fair to take in account only the ones that are still in their 2 years warranty period as you can perfectly want to upgrade your graphic card after 2 years.
I bought my GT72 1699 pounds here on Overclockers more than 2 years ago (October 2014), quite basic config with 970m.
As I sent my request to them before the end of a period of 2 years (I think around September), they consider a discount for me of 1019 pounds against the sent in of my GT72, which is pretty fair, few chances I would have sold my laptop today for such a price second hand. As I want to buy a 1899 pounds GT72VR laptop to replace, it means that I will have to pay 880 pounds for the new laptop which is fair enough in my view.
The new laptop will have a far better graphic card, a newer processor, a PCIe SSD, a G-sync screen (mine did not)...
Overall, I cannot really complain in my case. Surely they could do better...or worse...
BTW, prices of the trade-in offer new laptops are VAT included ?
I finally received the personalized trade-in offer from MSI.
From my perspective, it looks pretty honest but maybe I'm falling in the right bracket somehow. I would be ****ed off if I was not anymore in the 2 year warranty period, I think this is not very fair to take in account only the ones that are still in their 2 years warranty period as you can perfectly want to upgrade your graphic card after 2 years.
I bought my GT72 1699 pounds here on Overclockers more than 2 years ago (October 2014), quite basic config with 970m.
As I sent my request to them before the end of a period of 2 years (I think around September), they consider a discount for me of 1019 pounds against the sent in of my GT72, which is pretty fair, few chances I would have sold my laptop today for such a price second hand. As I want to buy a 1899 pounds GT72VR laptop to replace, it means that I will have to pay 880 pounds for the new laptop which is fair enough in my view.
The new laptop will have a far better graphic card, a newer processor, a PCIe SSD, a G-sync screen (mine did not)...
Overall, I cannot really complain in my case. Surely they could do better...or worse...
BTW, prices of the trade-in offer new laptops are VAT included ?
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Hello MISJAH, I can see that you continue your fight, kudos to you
I finally received the personalized trade-in offer from MSI.
From my perspective, it looks pretty honest but maybe I'm falling in the right bracket somehow. I would be ****ed off if I was not anymore in the 2 year warranty period, I think this is not very fair to take in account only the ones that are still in their 2 years warranty period as you can perfectly want to upgrade your graphic card after 2 years.
I bought my GT72 1699 pounds here on Overclockers more than 2 years ago (October 2014), quite basic config with 970m.
As I sent my request to them before the end of a period of 2 years (I think around September), they consider a discount for me of 1019 pounds against the sent in of my GT72, which is pretty fair, few chances I would have sold my laptop today for such a price second hand. As I want to buy a 1899 pounds GT72VR laptop to replace, it means that I will have to pay 880 pounds for the new laptop which is fair enough in my view.
The new laptop will have a far better graphic card, a newer processor, a PCIe SSD, a G-sync screen (mine did not)...
Overall, I cannot really complain in my case. Surely they could do better...or worse...
BTW, prices of the trade-in offer new laptops are VAT included ?
By pretty honest, you mean the amount they are charging you is a 'cost comparable with previous MXM upgrades? (cost of new MXM card less cost of existing MXM card), so the max anyone with a single GPU should be paying in the worst case valuation of cards is ~£800.
How much are they charging you to upgrade?
Associate
- Joined
- 7 Oct 2014
- Posts
- 33
They are charging me 880 pounds for a much better graphic card, a better processor, a G-sync screen, a PCIe SSD and an overall new laptop that will come with 2 years warranty, sounds pretty OK to me.
Again, I'm maybe kind of lucky because my laptop was a basic one and within just the limit of my 2 years warranty.
Honestly, I'm not sure at all I would have been able to sold a 970m MXM graphic cards second hand ... I would not have had a lot of quids against it. Yeah if you take all these costs separately, the cost of the upgrade would have been a bit lower if it was just upgrading the graphic with the thinking you would sold the old 970m at a decent price. But this is a bit ideal world. In reality, I would not have sold easily my 970m which is now outdated with the new Pascal GPU. and this lost overall is compensated by the fact that I will have new laptop with latest technologies. Again, I cannot see too much ground to complain..in my case.
Where I find MSI certainly unfair is to do this trade in program only on the warranty period, I think they should extend to all users, warranty or not, with proof of receipt in your name.
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